Good product range & found what I wanted quickly using advice notes. Only down side was delivery cost which practically half the cost of product & a big gripe about vat when government tries to penali... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used insulation 4 less many times. Always good prices, top notch products delivered on time! My last delivery was a great disappointment. Previous deliveries have come on a lorry with forklift off l... See more
Who would have though ordering insulation would be such a headache? Most companies cannot guarantee the brand of insulation and supply whatever they have for that spec, we wanted Celotex. Thankfully I... See more
Emmet from Insulation for Less was very helpful. I4L use warehouses across the UK to find a good price for customers. At the time I ordered there was a PIR shortage and imminent price increase due to... See more
Company details
Written by the company
Insulation4less is the largest online independent insulation supplies store. We supply top insulation brands such as Celotex, Kingspan, Xtratherm, Rockwool, Knauf and Isover. We also supply a wide array of building materials to compliment our insulation range. Insulation4less truly is your one stop shop for anything to do with insulation and dry-lining. Get in touch with us today so you can benefit from our reliable, cost efficient and timely support.
Contact info
3rd floor, W1B 3HH, London, United Kingdom
- 02035826399
- info@insulation4less.co.uk
- www.insulation4less.co.uk
4.3
Excellent
956 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Great company
Great company, always deliver when they say they will.
February 29, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Really helpful
Really helpful. Ryan advised on the best insulation which was delivered as agreed and at a competitive price.
February 27, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Failed Delivery: Project Delayed and a Day Wasted
We ordered 100m2/100kg of loft insulation from Insulation4less, specifically chosing the company, and paying a £30 premium, as they promised delivery in time for our planned project start.
A week after placing the order the delivery had not arrived. This disrupted our project: we had arranged a team of 3 people to install the insulation on that day.
It took a long sequence of phone calls and emails to a customer service call centre (over a period of 7 hours) to finally reach a manager who could track down the missing delivery.
Insulation finally delivered 8 days after placing and paying for the order.
At my request a refund of the £60 delivery fee was provided.
February 23, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We apologise for the delay in your order reaching you, the delivery was scheduled for the 19th February, within 3 working days of your order being placed. However, there was an issue with the driver finding the property so the delivery had to be re-scheduled.
Unfortunately, we were not advised of this and therefore, when you called to check on the delivery status it took a number of hours to investigate what had occurred with the depot as delays can occur on occasion.
Once the issue was established, delivery was rearranged for the following day. In relation to a delivery refund, our Customer Service Manager has now been in touch with you directly to arrange.
As per our terms and conditions, we strongly recommend not to book any trades people to carry out work until after you have received your order in full as delays outside of our control can occur.
Great
We have made several orders from this company recently and all have been fulfilled with fast delivery. We found the pricing very competitive too :-).
February 22, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Excellent product and price
Excellent product and price! Would recommend to anyone looking for insulation. It's a no brainer! Prompt delivery, easy to use website and unbeatable prices.
February 8, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Delivery was first class
Easy to order, processed quickly. Delivery driver was very careful, very helpful and very pleasant
February 15, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Easy to deal with
Easy to deal with, pricing competitive, order came on time as notified (only one guy so had to help him unload) . . all good though
February 6, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Great service all round
Good quality insulation delivered on time and the lowest price I could find on the net. I would recommend Insulation4less to anyone thinking of insulating their loft.
February 13, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.
Great price and delivery
Was really pleased with the pricing of the insulation and it arrived within the right time-frame I was working with. Really impressed that they could deliver a large order so promptly.
February 1, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.
Very easy to deal!
Very easy to deal! Great costumer service! Competitive price! I ll buy again !
February 1, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.
grat service
Product as I order, delivery on time, price good.
Definitely will buy from them again
February 10, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.
If you are happy to wait...
If you are happy to wait and are not on a schedule - then I am sure this company is ok. However, I was given a 10-12 days delivery time - paid two weeks agio and I am still waiting - just been told that they might be here middle of next week. Their comms with me has been terrible, have asked for a call several times and nothing has been forthcoming. I have called them three times and each call has been painful - having to explain each time to the same customer service member of staff what I needed - just a call from the delivery people.
February 9, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. Our Customer Service Manager was in touch with you via telephone earlier today and has explained that the lead time on this material is 10 to 12 working days. As your order was placed on 29th January, the delivery should be with you by Monday or Tuesday next week, falling within the 10 to 12 working day lead time. The carrier will update you via text message as to the delivery details once a time and day is set. We acknowledge that there has been some confusion in regards to our explanation of this prior to today and we apologies for any inconvenience this may have caused.
Insulation
Hi everyone
I have easily placed the order for installation boards for garage conversion project, I have received information about delivery straight away, delivery was on time, material in perfect condition, happy customer! Definitely will Use it again
Thanks guys!!!
February 5, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Everything was going well until the…
Everything was going well until the driver arrived on heavy rainy day and unloaded 35 panels =650k on a busy Maine road, and told me the rest was up to me to moved the palette was so badly rapped that most of the insulation boards got wet.
February 8, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We have investigated this with our supplier and haulier. The material was delivered on a kerbside basis on a wrapped pallet and advance notice of the delivery details were advised the day before. As per our terms and conditions, someone is required to be on site to sign for the delivery and assist the driver with offload and move any material indoors from the kerbside drop away from the elements. Our supplier has advised that no issues regarding the wrapping of the material were pointed out on the day on the POD when you signed for the delivery. Unfortunately we cannot avoid materials being delivered on days where the weather conditions are not ideal.
Order arrived on time Products were in…
Order arrived on time Products were in perfect condition and the driver was really helpful .Cheers
February 5, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Great service
Great service, cheapest online prices, I would highly recommend insulation4less.
Very correct with the delivery, 👏 well done guys.
February 6, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Great service!
I would highly recommend service and communication with Insulation4Less! The team was professional, efficient, and exceeded my expectations.
February 1, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Great service again
Great service again. Great price on insulation and speedy service. Delivery service is exceptional, Paul sent confirmation and called ahead to make sure it would be a smooth delivery and was really helpful at drop off. Thank you. Keep up the great work.
February 2, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
honest review
Easy website, best price i could find (and i looked plenty), prompt delivery.
Nothing could be improved.
February 2, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
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