Good product range & found what I wanted quickly using advice notes. Only down side was delivery cost which practically half the cost of product & a big gripe about vat when government tries to penali... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used insulation 4 less many times. Always good prices, top notch products delivered on time! My last delivery was a great disappointment. Previous deliveries have come on a lorry with forklift off l... See more
Who would have though ordering insulation would be such a headache? Most companies cannot guarantee the brand of insulation and supply whatever they have for that spec, we wanted Celotex. Thankfully I... See more
Emmet from Insulation for Less was very helpful. I4L use warehouses across the UK to find a good price for customers. At the time I ordered there was a PIR shortage and imminent price increase due to... See more
Company details
Written by the company
Insulation4less is the largest online independent insulation supplies store. We supply top insulation brands such as Celotex, Kingspan, Xtratherm, Rockwool, Knauf and Isover. We also supply a wide array of building materials to compliment our insulation range. Insulation4less truly is your one stop shop for anything to do with insulation and dry-lining. Get in touch with us today so you can benefit from our reliable, cost efficient and timely support.
Contact info
3rd floor, W1B 3HH, London, United Kingdom
- 02035826399
- info@insulation4less.co.uk
- www.insulation4less.co.uk
4.3
Excellent
956 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order, good communication throughout and products delivered on time.
Great service and very reasonable prices
April 19, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
excellent service
April 16, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Great products at competitive prices…
Great products at competitive prices and very fast delivery too ! This is my second delivery to date 👍🏻
April 19, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Misleading delivery information
The "free delivery" offer is extremely misleading. This only applies if you order all items from the same brand. If you mix and match, even spending over £300 as noted, the delivery is not free.
April 17, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback.
Our standard free delivery applies to approximately 80% off all products on our website. A number of products, as explained clearly on our Delivery Information Page, have additional delivery costs. These are generally specialist products that come directly from manufacturers.
We hope this clarifies this for you. We have gone to great lengths to ensure all our delivery charges are as transparent as possible for our customers.
Great service
Very fast delivery, very competitive price, I can recommend 👌
March 20, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Excellent overall experience
Excellent online ordering system. Quick and easy. Screwfix could learn a lot. Email communications kept me up to date and the insulation arrived as promised and on time. Great delivery guy too :)
April 1, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Great service and great products
Great service and great products! Very happy with Insulation4less… will definitely be using them again.
April 3, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Excellent customer service
Excellent customer service. We have ordered 4 times in the last couple of months, great help with calculation and pricing. Easy ordering and quick delivery. Would highly recommend
April 7, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Fab company
Fab company - quick to deliver and all arrived ok. Good price too!
March 27, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Satisfied Customer
Every step in the process was straightforward. Communication from the company and the local supplier was good. The delivery was exactly when advised and the delivery driver was diligent in ensuring he could access the property before bringing his large lorry and offloading..
March 26, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Great prices
Great prices, friendly agents, swift delivery by amiable driver.
March 15, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Insulation 4 Less offer a good range of…
Insulation 4 Less offer a good range of products at competitive prices. My shipments have always been delivered promptly by courteous drivers and the office keep you updated of your order every step of the way. Overall a very good company to deal with.
March 5, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Good company to do business with
Good company to do business with. Good quality materials at a good price. Quick and efficient and keep you informed. Delivery drivers very helpful and ring ahead of delivery.
February 27, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Supplied sub-standard PIR insulation boards - refused to replace or compensate - cant be trusted
Insulation4less supplied me with substandard Celotex boards. They had edges which curve inwards - are concave - meaning I have to cut them down in order to get them snug to each other. Its a lot more labour and I lose some board. I pointed this out to them and sent photographic evidence, and still have some of the boards, but they are not interested. They say I didn't inform them soon enough, but the manufacturer's stamp on the boards shown in the delivery photo they took match that on the boards, so they cannot deny that they delivered the faulty boards.
They claim that the boards became deformed because they got damp because they were stored outside. However a) most builders store boards outside before using them, and b) boards often get wet after installed, for instance from leaks in a roof, condensation etc. Therefore normal quality PIR insulation boards do not become deformed when they get damp. Clearly there is something wrong with these boards.
I suppose I trusted Insulation4less and assumed I would get normal boards. Insulation4less have no understanding of ethics - they are happy to get away with supplying substandard boards. They also have no idea of the law - they think it is legal to supply substandard boards. Therefore if you want good quality boards and good customer service, go to a different company.
February 2, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review however we must disagree with what you have said on this occasion.
We delivered your order on 29th January, we have sent you the photograph taken by the driver on the day of delivery with the boards wrapped in good condition. You did not report any issue to us until almost a month later on 26th February. The photographs you sent to us were of the boards stored outdoors with no covering or protection, this would be why they have cupped at the edges.
You then advised us that you had used some of the boards but you were not happy with the remaining boards and would like them replaced.
As stated in our terms of delivery, all irregularities must be noted on delivery paperwork immediately on arrival or, via email to deliveries@insulation4less.co.uk within 24 hours. Therefore we have also advised you in previous email correspondence to contact the manufacturer directly in regards to this matter.
Sheets as flat as a banana
Delivery time wasn’t too bad, chose the Celotex to get the best U value. Out of 15 sheets half arrived about as straight as a banana. Just about to order again for the walls but won’t be using these 🤬
March 14, 2024
Unprompted review
Reply from Insulation4less
Thank you for your review and feedback. We are sorry to hear that you are not happy with the boards that were delivered, however, you did not inform us of this issue so we were unable to investigate this for you.
We have now contacted you directly in relation to this matter.
Great service
Fast delivery, excellent communication throughout and the delivery driver was really helpful too. Would highly recommend.
March 5, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Great prices
Great prices. Effortless to order
Delivery real good and a friendly driver
March 5, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Competitively priced and quick…
Competitively priced and quick delivery. Good communication throughout my transaction. Definitely use again.
February 27, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Good communication and quick delivery
Good communication and quick delivery. Happy with the insulation. Will buy again.
February 20, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Great service…
Insulation was good value and arrived well packaged and on time.
February 12, 2024
Unprompted review
Reply from Insulation4less
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
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