Insulation4less Reviews 956

Great stuff and best prices. Unfortunately delivery day was missed with no notice so my day's holiday to get to the site to be there for delivery was wasted. Delivered 10:30 the day after.

I have place an order worth £394.99.
delivery was scheduled for the 23/05/24 which is perfect so I can work on a property during long weekend.
Courier arrived 10:30 am (without prior notice, no phone calls, no email confirmation).
I got excited, until I realised that there's no way to get the pallet down (15 sheets, plasterboard + insulated plasterboard).

Asked the driver if he's going to wait for me to unload the pallet sheet by sheet? He replied, that the company must've sent the wrong truck. It's a domestic property, not a construction site with access to a forklift). He said that he'd have to take it back and re-deliver on a correct vehicle the same day or next day.

Now I am being told that delivery is scheduled for the 29th. Losing money, losing long weekend. Order Number: #I100057239

28.05.24 REPLY
You are providing false information in your response.
It doesn't say anywhere that "we advise that assistance to offload the boards manually may be required on site":
The text I have received on 21.05.24:
"Hi, Your Insulation4less order is due for delivery on 23 May 2024. Deliveries are made on 36T lorries, the same size as a double-decker bus. Please notify us if you have access issues for this vehicle by emailing deliveries at isulation4less co uk., Please check your email & spam folder for more info. Please don't reply to this text as it's not monitored.

Same in the email. It doesn't say anywhere "we advise that assistance to offload the boards manually may be required on site" THAT IS DESPITE THE FACT I have asked the courier if he's okay to wait for me to offload each sheet one by one!

The closest text in the email says: "Please ensure there is someone present to offload when material
arrives, unless otherwise agreed with Insulation4Less."

Just accept that you or delivery company have messed up this delivery.

The prices were very competitive and delivery was quick and well communicated. I got phoned up the day before to negotiate a delivery time and the driver turned up on time. The products arrived undamaged. I've now used this company twice with the same results both times. The £300 min order for free delivery also seems to be quite competitive and seems very fair when you see the size of lorry they need to deliver pallets of full-sized sheets.

Great company to deal with. The lowest prices and reasonable delivery costs. Superb customer service. A few items were damaged in transit, but Odhran and his colleagues sorted it within 24hrs. Thoroughly recommend this company

Quick and professional delivery. Placed a fairly large order and without any issues it was delivered within a few days.

Great price and delivered when I requested. I have another order to make so will be using again.

Absolutely f***ing brilliant. Before this tried High Loft who delivered 8 rolls of dire poor quality 200mm insulation rather than 730mm I ordered. This was high quality insulation at lower price, delivered rapidly. Wonderful company.

Good price,quick delivery

The whole experience was really good. Easy to order, good value, quick to deliver, products entirely as expected. Would happily recommend.

Insulated plasterboard was not available at any of the local builders merchants. Delivery from Insulation4less was very efficient and soon after I placed the order. Prices seemed very good - I will be using them again

Easy to order, great communication and delivered on time😊

The moisture plasterboard was delivered damaged, placed on bottom of delivery so moisture membrane scraped and compromised.
Replacement order was sent but this was also damaged, cracked down the middle. Which must have been obvious when loaded.
Still awaiting another delivery replacement.
I do not always get notifications of delivery so I have to juggle being in to receive order at last minute.
Shame as good value price wise (5 stars) but have to give one star for poor state of deliveries.
Other plasterboard was also damaged on the edges during loading on delivery vehicle. I did not report on receipt and I4less will not replace as did not raise during delivery. I accept this but no good will shown by company as other board also damaged on delivery twice.

Reply: I never asked for a refund, this is a mix up on your part, and always asked for a replacement. The replacement was eventually delivered.

Quick delivery, excellent product and price. Helpfull delivery driver.

I was extremely pleased with every aspect of buying insulation from Insulation4less recently . Every stage from the website, to ordering , talking on the phone to someone about the delivery ( who was very helpful indeed ) and the actual delivery ( the driver was very friendly and helpful ) was straightforward, affirmative and professional.
Consequently I would and do highly recommend Insulation4less to anyone who needs to buy any insulation,
Joe Hemming

Excellent service once again. I’ve used this company before and will continue to again. Great customer care.

Delivered on time. No hassle. Good product.

Good contact and updates, all delivered on time and order process easy, would recommend for any insulation needs

First class throughout.

Their products are the best value I could find by some way.

I missed adding something an order so sent an email and within an hour it was added to the original order and I had been invoiced. No extra charge and no delivery delay.

It arrived when they said. Most importantly for me the drivers are brilliant. Friendly, courteous and they see getting the stuff to you as a fun challenge. They didnt just throw it off the truck they wanted to help me get it to the best location on site.

Ill keep using them.

Ordered a huge load of acoustic insulation. Really good price, really good comms and service. Quick delivery from a friendly driver, with good kit to get right down the drive.