Insulation4less Reviews 956

We placed a large order of insulation from this company and its not the first time we've placed big orders from them. More often than not there is some damage but we deal with it as in the building trade its extremely fast paced and you havent got time to argue over material damages. However on this occasion the damages were just too great to ignore, we've left the whole order to one side and were forced to place this order again with another company, Now normally companies tend to have some form of understanding when it comes to damaged goods, especially when we supply photos but on this occasion all we got was the standard (You didn't report this to the driver at the time) yes well i didn't report this because the order was accepted by our labourer. despite all this the damage was clearly done by a forklift trick or lorry, equipment we dont own. and all this company does is close the ticket out as resolved without actually doing anything. no follow up phone call nothing.. just the standard (did you relay the damage to the driver) its like its from a scripted.. I guess the clue is in the name but if you want good quality products then please use any alternative supplier.

Great company good prices excellent customer service

Really helpful customer service and the product is doing its job!

As for the fake reviews not sure but first time I've used the company and all went well. Delivery and price. Thanks

Ordered 2 fence panels on 16th April. Payment processed ok with confirmation emails. Expected delivery within 10 days but did not arrive. Emailed several times questioning where they were, received emails back with no resolution. Finally on 7th May I am told I was sent an email on 23rd April informing me I could only buy these panels with 3 as a minimum order. Never received an email to that effect. Ended up requesting a refund as they would not budge with honouring the original order. If items can only be purchased with a minimum quantity then it should not let you order less than that on your website. Shocking service. Out of pocket for nearly a month with no delivery to show for it.

I ordered roofing materials from this company on 29th April, based on their promise of 3–5 day delivery. What I got instead was a complete farce. On 2nd May, I received a casual email saying the main items (timbers) were not in stock, and the insulations might ship after 12th May. No apology. No solution. Just an unacceptable delay without warning.

These people only think of you as money, they do not understand that your roof is wide open and your family is under the rain. Just fake delivery times to attract more customers.

This is hands down one of the worst customer service experiences I’ve ever had. If you're looking for a reliable supplier, look elsewhere.

Save yourself the stress and avoid this business altogether.

We ordered a variety of insulation boards and two of the 30mm boards turned out to be 25mm. Although being checked when they arrived, the 5mm discrepancy wasn't picked up by eye, and was only found when the boards were to be installed two months later. Insulation4Less have been unhelpful – refusing to take responsibility for supplying the wrong boards, and refusing to replace or refund them. They have disputed the credit card chargeback saying we should have reported the issue in 24 hours of delivery. The delay has meant that our bathroom hasn't been completed on time for me coming home from hospital after a mastectomy.

Edited to add: Both the Credit Card company and Citizen's Advice have said that Insulation4Less have broken consumer law as they have failed to fulfil the order correctly and that a company's Terms & Conditions don't overrule consumer rights. Despite me telling them this, they are still unwilling to co-operate.

I’ve used this firm a couple of times now and to be fare to them, they’ve been faultless. Excellent communications . Very prompt and professional delivery service. All the order was correct and in good shape. I would definitely recommend and for sure use in the future.

Delivery was on time and the driver was very helpful.

Great product and good price, delivery on time. I had a really great experience with this company. No hassle.

Ordering was easy, price including delivery was very good . Delivery was a day early so I was out but the driver very kindly put the sheets of insulation board in the garage as it was raining .
Proper job .

Great value , prompt delivery ,good quality product

I found it really easy to find the insulation product I required on the insulation 4 less website.
Ordering process was simple and straightforward. My items were delivered without delay.
All in all, dealing with insulation 4 less was without issue and I would have no hesitation in recommending them.

I used this company to get insulation for my utility. It was a cold damp outhouse and with the insulation it’s transformed it into a nice warm room. Highly recommended

Good prices and the team arranged a delivery day to suit me.
Arrived on a HUGE truck that couldn't get down my street, but the driver was very helpful and used his mini forklift to bring it the last bit of the way

Good price for insulation. The insulation arrived in good condition and on time.

The only downside was that I requested a small truck as I live up a lane with overhanging trees. The first driver refused to come up our lane. The second made it as far as next door where I had to ferry the bales in and on my car the rest of the way. Both drivers came in very large trucks

I have used Insulation for less a few times now and always an excellent service and price, would highly recommend

Typical punitive delivery charges to Scotland.

I live 25 minutes from Glasgow, not rural by any means and not a highlands postcode.

Had my basket ready to order with free delivery because it was a large order (which they plaster all over their website). Only to put in my postcode and be slapped with an extra £150 delivery charge. Waste of time. Will take my money elsewhere.

Sick of companies acting like Scotland is some sort of irrelevant afterthought.

Edit:

I already did reach out and was just told that even though you falsely advertise free delivery that you don't offer it to all customers. Especially those in Scotland. You categorise the whole PA postcode area as a remote area which simply isn't true.