Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good company to have your car insurance with.Staff are friendly and helpful.Would have had 5 stars if they didn't constantly phone me as soon as my renual was due.It was close to payday and I a... See more
Company replied
The lady I spoke to was very helpful. However, I had tried to renew my policy online but couldnt so emailed to say I was having problems. IF replied and said someone had tried to contact me but maybe... See more
Company replied
Previous advisors weren’t all to helpful. little information given or solutions to help the matter at hand. however todays advisor I couldn’t fault their service
Company replied
Company details
About The Insurance Factory (Motor)
Written by the company
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Contact info
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, United Kingdom
- 0121 2963075.
- www.insurancefactory.co.uk
4.6
Excellent
4K reviews
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Good experience.The person who dealt with my enquiry…
The person who dealt with my enquiry was very helpful and explained everything carefully.
December 23, 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that the person assisting you was helpful and thorough in their explanation. We appreciate you taking the time to share your positive experience! Insurance Choice.
Excellent service easy to discuss my…
Excellent service easy to discuss my request with your staff and felt my needs were met with professional approach! thank you
Noel
December 10, 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that you found our service excellent and your needs were met with a professional approach. We appreciate you taking the time to share your positive experience with us. Insurance Factory.
Reply from The Insurance Factory (Motor)
We're happy you had a good, clear experience. Thank you for your feedback; we appreciate it! Insurance Factory.
Reply from The Insurance Factory (Motor)
We're happy to hear that you found our communication easy and helpful. Thank you for your positive feedback! Insurance factory.
Fantastic customer service
Spoke with Katie today. Very friendly, polite & informative. A credit to your company. Well done, keep up the great work.
November 18, 2025
Reply from The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member to be friendly, polite, and informative. We value your feedback! Insurance Factory.
Very freindly and made applying so easy
November 4, 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that the application process was easy and friendly. Thank you for your positive feedback! Insurance Factory.
Reply from The Insurance Factory (Motor)
thank you for your review! Insurance factory.
Great service and excellent staff many…
Great service and excellent staff many thanks
November 3, 2025
Reply from The Insurance Factory (Motor)
We appreciate your kind words! We're glad you enjoyed your experience with our excellent staff and service. Thank you so much! Insurance Factory.
Phone answered quickly
Phone answered quickly, staff easy to talk to. Good experience all in..
October 16, 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that you had a positive experience and that our staff was helpful. Thank you for your kind feedback; we appreciate it. Insurance Factory.
Really friendly people to talk to have…
Really friendly people to talk to have been with them for years fantastic firm
October 7, 2025
Reply from The Insurance Factory (Motor)
We appreciate your long-term support and are so glad to hear that you've had such positive experiences with our team over the years. Thanks for the fantastic feedback! Insurance Factory.
Knowledgeable and efficient staff
Knowledgeable and efficient staff, like Jessica who dealt with my insurance renewal well.
October 7, 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that you had a positive experience with our knowledgeable and efficient staff. We appreciate you mentioning the handling of your insurance renewal. Insurance Factory.
Great customer service helpful and…
Great customer service helpful and polite would definitely recommend.
October 2, 2025
Reply from The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We are happy to hear our team provided helpful and polite service! Insurance Factory.
Reply from The Insurance Factory (Motor)
thank you for your review! Insurance Factory.
Reply from The Insurance Factory (Motor)
We're glad you're happy with the person. Thanks for your feedback; we appreciate it a lot. Insurance Factory.
The lady I spoke to was very helpful
The lady I spoke to was very helpful. However, I had tried to renew my policy online but couldnt so emailed to say I was having problems. IF replied and said someone had tried to contact me but maybe had the wrong number. I checked for missed calls on mobile and landline- none. The lady I spoke to confirmed that both numbers you had on record were correct, so I'm not sure which numbers you were trying (if any). Also, when called initially I had the option of giving my D.O.B. and postcode to speed things up. After 5 minutes I gave up with that too so had to wait to speak to an actual person.
September 8, 2025
Reply from The Insurance Factory (Motor)
We appreciate you bringing this to our attention. We're glad the agent you spoke with was helpful. We're sorry you experienced difficulties renewing your policy online and that there was confusion regarding the contact attempts. We'll investigate the issues you encountered with both the phone system and the incorrect contact attempts to improve our service. Thanks for your feedback. Insurance Factory.
Insurance made easy and possible!
September 4, 2025
Reply from The Insurance Factory (Motor)
We are happy to hear that we made insurance accessible for you. Thank you for your positive feedback; we appreciate it. Insurance Factory.
Reply from The Insurance Factory (Motor)
We're happy to hear that you found our team polite and helpful. Thank you for your positive feedback; we appreciate it! Insurance Factory.
Lovely phone call insurance taken out.
Ian was very clear and helpful. Very happy with the service provided.
September 3, 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that the service provided was helpful and clear. Thank you for sharing your positive experience with us! Insurance Factory.
Mr Quinn was awesome in his assistance…
Mr Quinn was awesome in his assistance and explanations
August 29, 2025
Reply from The Insurance Factory (Motor)
We're happy to hear that you had such a positive experience. We appreciate you taking the time to leave us this great feedback. Insurance Factory.
A great reliable company that is…
A great reliable company that is reputable and trustworthy to work with you on your insurance requirements. Helpful and professional service providers.
August 1, 2025
Reply from The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our services helpful and professional, and that you consider us reputable and trustworthy. Insurance factory.
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