Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... See more
Company replied
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Review summary
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Reviews shaping this summary
Really good company to have your car insurance with.Staff are friendly and helpful.Would have had 5 stars if they didn't constantly phone me as soon as my renual was due.It was close to payday and I a... See more
Company replied
The lady I spoke to was very helpful. However, I had tried to renew my policy online but couldnt so emailed to say I was having problems. IF replied and said someone had tried to contact me but maybe... See more
Company replied
Previous advisors weren’t all to helpful. little information given or solutions to help the matter at hand. however todays advisor I couldn’t fault their service
Company replied
Company details
About The Insurance Factory (Motor)
Written by the company
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Contact info
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, United Kingdom
- 0121 2963075.
- www.insurancefactory.co.uk
4.6
Excellent
4K reviews
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Lovely professional quote by Ian Quinn…
Lovely professional quote by Ian Quinn helped me loads x
April 17, 2025
Reply from The Insurance Factory (Motor)
We're so glad to hear that you had a positive experience with Ian Quinn. We appreciate your kind words and are happy to hear that he was able to help you. Insurance Factory.
Insurance quote
I called up to get an insurance quote and was welcomed by Ian, Ian was great throughout the whole process and very helpful.
April 3, 2025
Reply from The Insurance Factory (Motor)
We're thrilled to hear you had a positive experience with Ian. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are glad you found Ian to be helpful. Insurance factory.
Intense of time management
Intense of time management, accuracy and this company is one of the best, and the person who attended to me was good and excellent, I could rate he %9.5 from the scale of 1 to 10
March 20, 2025
Reply from The Insurance Factory (Motor)
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you were impressed with our time management, accuracy, and the exceptional service you received. We strive to provide a high-quality experience for all our customers, and we're delighted that you found our team to be helpful and efficient. Insurance Factory.
AVOID : !!!!
This company underwrites Petsure, which has just changed its name to Petgevity probably because of all the bad reviews they were getting.
I have claim with Insurance Factory as the underwriters and I have spent 6 months answering the most stupid questions for a small claim of just £200 for a biopsy on a lump on my dogs nipple.
The lastest question is "what is your dogs behaviour like with other dogs" >>>>for a claim for a lump !!!!
Stay well away
March 13, 2025
Unprompted review
I’d give these 0 stars if I had the…
I’d give these 0 stars if I had the choice! Absolutely disgusting and useless company, that represent Petsure insurance. Petsure who have now changed their name, probably because of the terrible service and reviews they’re now receiving! No surprise, they thought it was funny my claim hadn’t been actioned! Yet I received around 8 emails or more, stating my bets wasn’t replying? I contacted my vets who said they hadn’t received any contact from Petsure or this ridiculous insurance company.
They just sent me an email saying they did nothing wrong. Let’s see what the ombudsman have to now say.
Do not insure or trust Petsure or this insurance company, you will thank me later.
March 7, 2025
Unprompted review
ollie was very helpful and most polite…
ollie was very helpful and most polite thanks again from eric whitnall
March 6, 2025
Reply from The Insurance Factory (Motor)
We're so glad to hear that you had a positive experience with Ollie. We appreciate your kind words and will share your feedback with him. Insurance Factory.
absolutely recommend
Very friendly, very professional and very efficient - Ian was a star - absolutely recommend
February 24, 2025
Reply from The Insurance Factory (Motor)
We are delighted to hear about your positive experience. We appreciate your kind words about Ian's professionalism and efficiency. We strive to provide excellent service and we are glad you found it here. Insurance Factory.
Reply from The Insurance Factory (Motor)
thank you for your review! Insurance Factory.
The young lady was so helpful over the…
The young lady was so helpful over the phone left me feeling good about what I rang for
February 8, 2025
Reply from The Insurance Factory (Motor)
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and appreciate your kind words about the helpfulness of our team member. Insurance Factory.
Had a good conversation with Jessica…
Had a good conversation with Jessica and everything was made straight forward.
Very professional.
January 31, 2025
Reply from The Insurance Factory (Motor)
We're so glad to hear you had a positive experience. We strive to provide our customers with the best possible service, and we're delighted that Jessica was able to help you. Insurance Factory.
Reply from The Insurance Factory (Motor)
thank you! insurance Factory.
Good competitive quote from Molly with…
Good competitive quote from Molly with no bullshit.
January 21, 2025
Reply from The Insurance Factory (Motor)
We appreciate your kind words and are glad you found our quote competitive. We strive to provide clear and transparent pricing for our customers. Insurance Factory.
Decent price for car insurance
Decent price for car insurance, Ian was very patient, helpful and considerate and spent time to make sure this was the best deal for me.
January 21, 2025
Reply from The Insurance Factory (Motor)
We appreciate your kind words about Ian's service. We're glad he was able to help you find the best insurance policy for your needs. Insurance factory.
Definitely recommend
Ian who dealt with my call was brilliant! Worked really hard to get me a quote
January 10, 2025
Reply from The Insurance Factory (Motor)
We're thrilled you had a positive experience. We appreciate you taking the time to share your feedback. We're so glad Ian could help make the process smooth and efficient for you. Thank you for choosing us! Insurance Factory.
Really disappointing all round
Really disappointing all round. My premium went from £50 a month to £150 and the only claim I made was for a minor condition (less than £300) which was short term and extremely unlikely to recur.
January 5, 2025
Unprompted review
Reply from The Insurance Factory (Motor)
We understand your frustration with the recent increase in your premium and the outcome of your claim. We strive to provide fair and transparent pricing, and we recognize that changes can be challenging. We're committed to listening to your feedback and will use it to improve our services. Insurance factory.
Helpful friendly and could be understood
Helpful, friendly and explained everything clearly.
Ian was pleasant and engaging
December 31, 2024
Reply from The Insurance Factory (Motor)
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and appreciate your kind words about Ian. Insurance Factory.
ROBBING IDIOTS
Their pet insurance is disgusting, there are so many exclusions and excesses that if you do make a claim you get only a small portion of what you are due.
Their out of hours cap of £100 doesn't even get you in the door never mind cover the out of hours vets cost
Also the admin charge the vet charges for answering their questions on the claim is excluded, pumped both ways excellent
January 2, 2025
Unprompted review
Reply from The Insurance Factory (Motor)
We understand your frustration with the limitations of our pet insurance policy. We strive to provide comprehensive coverage, but we acknowledge that the exclusions and excesses can be challenging. We appreciate your feedback and will use it to improve our offerings. Insurance factory.
Diabolical…
Having paid this insurance for 16 years and recently had to claim for my cat my premiums have more than doubled, and they are taking weeks to process claims, my current claim has been with them 5 weeks, was delayed for a further three because they changed my policy number without informing me so my vet was attempting to claim, and being rejected but not being told why, now eventually I put the claim in myself and more than 4 weeks later not a single update, multiple phone calls and a complaint later I’ve been told it’ll be sorted as priority now, but I’ll believe it when I see it. If not I’ll be contacting the financial ombudsman.
December 30, 2024
Unprompted review
Reply from The Insurance Factory (Motor)
We understand your frustration with the recent claim process and the increase in your premiums. We apologize for the delays and the inconvenience you've experienced. We value your long-standing relationship and are committed to providing you with the best possible service. We are working to improve our processes and ensure that our customers receive timely and efficient service. Insurance Factory.
Reply from The Insurance Factory (Motor)
We are so glad to hear that everything went according to plan. We appreciate your positive feedback and are committed to providing excellent service. Insurance Factory.
Appalling service
Appalling service. Taking far too long to deal with a claim. They just answer my chasing emails with basically, " we're busy". It has taken months. I would advise anyone to steer clear of this company.
December 17, 2024
Unprompted review
Reply from The Insurance Factory (Motor)
We understand your frustration with the delay in processing your claim. We strive to provide timely and efficient service to all our customers, and we apologize that your experience has not met your expectations. We are committed to improving our service and will investigate this matter further. Insurance factory.
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