Brown & Brown formerly InsureTAXI  Reviews 

294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, polite, and professional staff who make the annual insurance renewal process smooth, transparent, and completely stress-free. Consumers also genuinely appreciate finding great prices and excellent value for money, noting that dedicated agents consistently go above and beyond to secure highly affordable quotes. Some people were dissatisfied with unexpected short-term costs and experienced significant difficulties regarding claim handling when major problems arose with their vehicles. A few reviewers felt that certain policies were rather expensive and expressed deep frustration when trying to resolve lengthy repair delays.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently praising their professionalism, helpfulness, and... See more

Service

Clients share satisfaction on service, frequently highlighting polite, professional staff who make policy... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members who are... See more

Price

People report positive experiences with price, frequently highlighting great deals, competitive rates, and... See more

Value for money

Users describe positive interactions with value for money, highlighting great prices, cheap insurance rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word. Jamie Hind. Ok that’s 2 but what a service. First time insurance on a taxi I was skeptics but I couldn’t ask for more, helpful knowledgeable, an absolute credit to the business. I tried rive... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I’ve received from insuretaxi. Every time I’ve needed assistance Zak velasco gone above and beyond to help me out. He explained my policy clearly and make sur... See more

Company replied

Rated 5 out of 5 stars

I usually speak to Caroline Jones (renewals Team Leader) each year she works so hard to keep my premium down and always has advice for every query I have. The one time in 6 years I have had to make a... See more

Company replied

Rated 5 out of 5 stars

Jonathan Bryan was exceptional, nothing was too much. He was very helpful and understanding and made the whole process less stressful. He is a credit to his employers. We first spoke to Jonathan in 20... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

As a taxi insurance broker, we will work hard on your behalf to get you the taxi insurance policy to meet your needs. It is very important to get the right balance of a competitive premium and the correct level of cover. As taxi driving is either your livelihood or even your business, being off the road can hurt financially. Our cover will make sure that, in the unfortunate event of a non-fault accident, that you are back on the road as quickly as possible in a like-for-like replacement vehicle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(294)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Now entering my fifth year with…

Now entering my fifth year with InsureTAXI, thankfully not had to make a claim, but I find the staff a pleasure to speak to at renewal time.

October 20, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy - thanks for the feedback and renewing with us again. We do appreciate it 😊

Rated 5 out of 5 stars

I had a very nice experience with this…

I had a very nice experience with this company insure taxi the name of the person Ben he was kind, patient very helpful throughout the whole process he took the time to explain everything clearly to me and made sure that I understood everything it’s very rare to find someone who genuinely cares. I would recommend you definitely get your insurance done from this company.

October 10, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thanks for insuring with us and for your kind feedback. Its nice to see you are happy with the Service received from Ben. I will pass your comments onto the team 😊

Rated 5 out of 5 stars

Breath of fresh air to be treated like…

Breath of fresh air to be treated like an individual, respected and valued customer
I was waiting for the catch but so far all is very positive
I wouldn't hesitate to recommend insure taxi to anyone - and cab drivers talk to a lot of people !!

October 17, 2024
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thanks so much for the kind feedback, really nice to see you are happy with the service received.
Thanks for renewing with us again we do appreciate it 😊

Rated 1 out of 5 stars

KEEP AWAY FROM INSURE TAXI

Brother, they are worst on its kind.In order to keep you in their firm, they create duplicate accident which does not exist and in other case claim the money which you didnt get in your behalf without telling you.These are scammers.KEEP AWAY from them.Doggy middle firm.

October 17, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thank you for your feedback. We're sorry to hear about your concerns.
We'd like to clarify that, as a regulated insurance intermediary, we follow strict guidelines set by the Financial Conduct Authority (FCA). We do not and cannot falsify claims or accident records. All claims history checks are conducted through industry standard databases such as the Claims and Underwriting Exchange (CUE) and any information supplied from your previous insurer.
If you believe there has been an error regarding your records we would be happy to investigate further. Please contact our customer service team directly so we can look into this and assist you appropriately.
We take feedback seriously and are committed to providing fair and honest service to all our customers.

Rated 5 out of 5 stars

Outstanding service

They gave me quick response and understood me very clearly and he tried to help me out very helpfully.

October 8, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Glad we were able to help. Thanks for sharing your feedback it is appreciated 😊

Rated 5 out of 5 stars

I couldn’t be happier with the service…


I couldn’t be happier with the service I’ve received from insuretaxi. Every time I’ve needed assistance Zak velasco gone above and beyond to help me out. He explained my policy clearly and make sure I understood all my options. normally insurance tell you this is the price take it or leave it but took 3-4 day he work hard to find me the best price, It’s such a relief knowing I’m in good hands — definitely the best insurance experience I’ve ever had! Thanks

October 4, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Really good to see how happy you are with the service received from Zak. Thanks for insuring with us I will pass your comments onto the team 😊

Rated 5 out of 5 stars

Excellent customer service from Johnny at InsureTaxi

Johnny was very professional from start to finish while arranging my Private Hire taxi insurance. Would highly recommend.

October 9, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Glad to see you are happy with the service received when setting up your Taxi policy. Thanks for the recommendation and feedback 😊

Rated 5 out of 5 stars

I dealt with a gent called Ben who was…

I dealt with a gent called Ben who was super friendly and helpful, got me a great price, highly recommend

September 9, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thanks for recommending us. Nice to see you are happy with the service and price 😊

Rated 5 out of 5 stars

I dealt with Zak

I dealt with Zak, he was very helpful and organised my Private Hire cover. The premium was also significantly cheaper than my existing broker, so all in all, I was pleased to have dealt with Zak/InsureTaxi.
Thanks!

October 6, 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for insuring your Taxi with us and for sharing your feedback 😊

Rated 5 out of 5 stars

Benjamin Huyton-Meadows TOP SALES MAN

Benjamin Huyton-Meadows was absolutely brilliant, excellent communication skills, Ben was very polite and professional over the phone and got me the best Taxi quote.
#INSURETAXIALLTHEWAY #BENTOPSALESMAN

October 6, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

So nice to see you are happy - thanks for insuring with us. I will pass your comments onto Ben & the team 😊

Rated 5 out of 5 stars

Very helpful

Very helpful, professional and friendly service

October 7, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Glad to see you are happy with the service. Thanks for the feedback 😊

Rated 1 out of 5 stars

Customer service staff not helpful

Customer service staff not helpful

October 1, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Further to our conversation i am sorry you wasn't happy with the service. But as we discussed once you raised the issue about your documents this issue was rectified with your insurer and the correct documents were received within an hour.

Rated 5 out of 5 stars

I’ve just renewed my private hire…

I’ve just renewed my private hire policy with Lauren she was really friendly and professional and explained everything thoroughly including the extras that were available.it was a pleasure dealing with her and I hope to deal with her again in the future.
Chris Fenton

September 25, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy with the service received. I will pass your comments onto Lauren & the team. Thank you for your custom again this year 😊

Rated 5 out of 5 stars

Excellent service

Today we received excellent service from Ella Halton.Everything was straight forward.Thank you ever so much.

September 25, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Nice to see you were happy with Ella in our customer service team. Thanks for sharing your review 😊

Rated 5 out of 5 stars

Listening to your needs

Amanda was really helpful listening to my expectations and helped the way to lower my taxi insurance premium.

September 24, 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy with the service from Amanda glad to see she was able to help you get a lower premium 😊

Rated 1 out of 5 stars

Absolutely disgraceful company i was a…

Absolutely disgraceful company i was a private hire driver and I stopped doing that job 3 weeks ago I've been trying to cancel now for the whole 3 weeks with umpteen phone calls and emails to no answer they finally phone me and trying to charge me just under £500 as they can't backdate it yea very good they can sing for it avoid this company at all costs

September 23, 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Sorry to hear you are not happy with our service. After checking our telephony i have been unable to trace any phone calls from yourself, We did receive 1 email which was action-ed within 2 working days of receipt. We are unable to backdate any cover or cancellations so we have followed our correct procedure & to help you out we did reduce some of the administration charges. If you wish to discuss please call

Rated 5 out of 5 stars

I have been insuring my taxi with…

I have been insuring my taxi with insure taxi for some times can’t even remember the years, it could be more then probably 5 years, never had any problems at all, price is reasonable but also an explanation through the quoting very reliable. I also admired Lauren Bundel very very polite and professional, she explained to the max there is no doubt in her ability. Thanks to her I am purchasing again.

September 22, 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for renewing your policy with us again we really do appreciate your custom. I will pass your kind comments onto Lauren & the team 😊

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