I was looking for buildings and contents insurance for a coach house. Jack was extremely helpful and patient. He was able to answer all my queries and I feel assured I have obtained the right insuranc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a new customer I was very impressed by the knowledge of the staff, the excellent customer service and the fact that there were no Bots or automated systems. I spoke with a real person after a very... See more
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It was great and reliable service. I found Jack and Katie both helpful and supportive. Jack, also explained the policy well. And the online service was quick and efficient. I've spoken to other h... See more
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First time dealing with this Insurance company as I needed specific insurance to cover building work. Quick, straight talking, and were contactable by phone immediately. Dealt with Emma Newman who,... See more
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Company details
About Intelligent Insurance
Written by the company
Intelligent Insurance is dedicated to finding home insurance for typically ‘hard to insure’ properties and circumstances. From unoccupied home insurance to insurance for listed buildings and holiday homes, we'll strive to arrange high-quality, competitively priced home insurance, whatever your property type, condition, usage or personal circumstances.
Contact info
4 Lakeside, Headlands Business Park, Salisbury Road, BH24 3PB, Ringwood, United Kingdom
- contactus@intelligentinsurance.co.uk
- www.intelligentinsurance.co.uk
4.5
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional service and good value
Very professional. Good value. Customer service person took the time to explain everything. I wouldn’t hesitate to use them again.
March 12, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Paula,
Thank you for such positive feedback. We really appreciate you taking the time to comment and are delighted you’re happy with the service we’ve provided.
Best wishes,
Intelligent Insurance Team
The renewal was quick and easy if the…
The renewal was quick and easy if the renewal cost was acceptable, for me it was.
March 11, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Krishna,
It’s great to know your renewal price came down this year, and we are very happy that you have renewed again with us. If you need help before next year’s renewal, just get in touch and we’ll be happy to help.
Many Thanks,
Intelligent Insurance Team
Covered everything needed at a great price
Intelligent Insurance provided all of the building cover I needed at a great price. Couldn't ask for anything more
March 11, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Johnathan,
It's great to hear we were able to help you find the non-standard home insurance you needed.
If we can assist you with anything else, please do get in touch.
Yours Thankfully,
Intelligent Insurance Team
The agent Emma
The agent , Emma , was very helpful and friendly and explained things well
March 10, 2026
Unprompted review
Good service and great value
Helpful person on the phone and great value quote, much cheaper than the previous one. All clearly explained, thanks.
March 3, 2026
Unprompted review
Good renew price
March 10, 2026
Unprompted review
Clear understanding of second homeowners Insurance.
Insuring a second home has always been a nightmare for me & my family for nearly 20 years .We bought our home after my youngest daughter died aged 32 years as a permanent memorial.In all that time it costs us more every year even though we have never made a claim. With Council tax for second homes rising by 100% we were afraid we would have to sell .How refreshing to find a company that takes into consideration special circumstances & have given us a very fair policy .
March 10, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Pamela,
Thank you so much for taking the time to share this. We are truly sorry to hear about the loss of your daughter, and we can only imagine how much this home means to you and your family as a lasting memorial to her.
We’re very glad that our team was able to help you find the insurance you needed for your second home, and that we could take your personal circumstances into account. We'd like to think that's what sets us apart from other insurers.
Thank you again for your kind words and for placing your trust in us.
Warm regards,
Intelligent Insurance Team
Helpful and patient!
I found Intelligent Insurance via a comparison website, and immediately liked both the price and the Trustpilot reviews. Due to some 'quirks' of my property, I had to speak with a representative: Sam was both helpful and patient, and worked with me to find the best price they could offer. I'm hoping this is the start of a beautiful relationship...with II (not Sam!)
March 9, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Mark,
Thank you so much for choosing Intelligent Insurance for your non-standard home insurance! Thank you also for taking the time to leave such encouraging feedback. We'll pass on your kind words to Sam - and make him aware of your new flourishing relationship.
If there’s anything else we can help with, just let us know.
Best wishes,
Intelligent Insurance Team
Rachel was EXCEPTIONAL and a good…
Rachel was EXCEPTIONAL and a good representative for Intelligent Insurance. I would strongly recommend her in the future.
March 10, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Evan,
It’s fantastic to hear that Rachel made a real difference to your experience. We’ll be sure to pass on your kind words; it’ll make her day! If we can help any further, feel free to get in touch.
Kind regards,
Intelligent Insurance Team
Good customer service
Good customer service, reasonable prices considering it's type of policy.
March 9, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Fi!
We’re pleased our quote met your expectations on both cover and cost. We work hard to keep premiums competitive while providing comprehensive protection, so your feedback means a lot. If you have questions about your policy, our team is ready to help.
Many Thanks,
Intelligent Insurance Team
Grateful customers
Having being told by existing insurance company that our home didn't fit into their new portfolio, we felt insecure and helpless. Intelligent Insurance Customer Services, listened to our problems and offered a good service by helping us to insure our 16th century home. They made sure we could insure our home. Thank you
March 9, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Anne,
Thank you so much for choosing Intelligent Insurance and for taking the time to leave such encouraging feedback. We're delighted to hear we were able to help you find the right home insurance for your listed building.
If there’s anything else we can help with, just let us know.
Best wishes,
Intelligent Insurance Team
online support chat is surprisingly easy
not a lover of online chat support ,I prefer the personal approach , but this experience could change that .. dealing with a probate insurance for a property and is was surprisingly easy. Was expecting at least 45 min if I had called , all done in 15 and only 2 in the queue . Hoorah for technology .
March 5, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Alan,
Thank you for such positive feedback. We really appreciate you taking the time to comment and are delighted you’re happy with the service provided. If there’s anything else with your probate home insurance we can help with, just let us know.
Best wishes,
Rachel was efficient
Rachel was efficient, professional , Polite , quick and knowledgeable. Answered all queries in full . Thank you very easy to use.
March 4, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Wendy,
Thank you for such positive feedback. We really appreciate you taking the time to comment and are delighted you’re happy with the service we’ve provided. We'll pass your positive comments on to Rachel - it'll make her day!
Best wishes,
Intelligent Insurance Team
Fair priced premium for the improvement…
Fair priced premium for the improvement works planned, good customer service on phone call.
March 2, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Ed,
Thank you for your review! We're delighted to to learn that we were able to find you the perfect home insurance for your planned renovation works. Should you need any assistance in the future, our team is always here to help.
Kind regards,
Intelligent Insurance
Simple
Simple, straightforward, took only minutes rather than the half-day I was expecting.
March 2, 2026
Unprompted review
Reply from Intelligent Insurance
Hi John,
We’re really grateful for your review and are happy to learn that you found our services satisfactory. Simple, straightforward and efficient is what we aim for!
Warm regards,
Intelligent Insurance Team
I’m satisfied with my renewal…
I’m satisfied with my renewal experience. The price has come down while maintaining the same high standard of cover.
March 2, 2026
Unprompted review
Reply from Intelligent Insurance
Dear John,
It’s great to know your renewal price came down this year, and we are very happy that you have renewed again with us. If you need help before next year’s renewal, just get in touch and we’ll be happy to help.
Warm regards,
Intelligent Insurance Team
Ease of use on the website platform
Ease of use on the website platform. Attention to detail was spot on.
March 1, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Billy,
Attention to detail is our speciality! Thank you so much for choosing Intelligent Insurance for your home insurance and for taking the time to leave such encouraging feedback. We’re delighted you found the process straightforward and the cover suitable for your needs. If there’s anything else we can help with, just let us know.
Best wishes,
Intelligent Insurance Team
Quick and easy renewal process
Quick and easy renewal process. At last an insurance company that does not hike the renewal premium on the first renewal.
February 28, 2026
Unprompted review
Reply from Intelligent Insurance
It’s great to know your renewal price was satisfactory this year, and we are very happy that you have renewed again with us. If you need help before next year’s renewal, just get in touch and we’ll be happy to help.
Many Thanks,
Intelligent Insurance
It was a pleasant surprise to find the…
It was a pleasant surprise to find the premium for this year was lower than last year. Thank you.
The only difficulty I would find is not having access to you by phone in case of needing to contact.
February 12, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Mrs Skundric,
Thank you for such positive feedback! It’s great to know your renewal price came down this year, and we are very happy that you have renewed again with us. If you need help before next year’s renewal, just get in touch and we’ll be happy to help.
Many Thanks,
Intelligent Insurance Team
Renew— no hope
Been trying to renew my policy no contact number to phone , online chat not working.
Hopeless!
February 28, 2026
Unprompted review
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