Interactive Resorts Reviews 386

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Same story here. Still awaiting £500 from a booking in March 2020. We were lucky that SkiBeat have refunded us with the money paid to them. No answer from any angle. How can this be allowed to happen?... See more

Rated 5 out of 5 stars

Wow! What excellent service from Charlie. Within an hour of speaking we had a list of chalets that all met our needs, from which we were easily able to select our final choice. Charlie followed our br... See more

Rated 5 out of 5 stars

Always use Interactive for our complicated family ski trips with practically impossible criteria and Gary Cowen always comes up trumps for us. Nothing is too much trouble and even when we change our... See more

Rated 5 out of 5 stars

I have the dubious pleasure of organising a family group holiday every year for 18-25 people including young children. The starting point for the last 5 years has been Flora who helps me create... See more

Company details

  1. Ski Holidays

Information provided by various external sources

Here at Interactive Resorts we’re experts at identifying and offering our clients the ski chalets and hotels which best match their requirements. We’ll discuss your ski holiday with you over the phone then undertake comprehensive property searches, doing the legwork for you. We work with a broad range of UK tour operators as well as independent chalet companies, so whether you’re looking for top-end luxury, mid-range or budget accommodation options, with or without travel included in the package, we’re confident we’ll be able to offer you the chalets and hotels best suited to your requirements. Our success is based on an unparalleled knowledge of the European Alps, Canada and North America, and we’re happy to share the benefit of our knowledge and experience to help you find and book the right ski accommodation at the right price.


Contact info

3.0

Average

TrustScore 3 out of 5

386 reviews

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Rated 5 out of 5 stars

Good customer service

Anna Sinclair was v helpful. Followed up without stalking! Very friendly.

As a result we booked again with her for next year.

July 28, 2018
Unprompted review
Rated 5 out of 5 stars

Family ski holidays

Family ski holidays. Have used Anna Bell (Sinclair) at interactive resorts to find our ski holidays for the last few years. She is very experienced, listens to what you are looking for and then does all the hard work for you, giving you options to choose from that match what you are looking for. Excellent service, that have found us some fantastic deals for our family ski holidays for the last 4 years.

June 7, 2018
Unprompted review
Rated 5 out of 5 stars

great service as always

great service as always. Thomas is always great to chat to and for finding us our perfect ski holiday.

we have used this company a few times now and always been happy

April 20, 2018
Unprompted review
Rated 5 out of 5 stars

I had first class attention whilst…

I had first class attention whilst booking my ski -holiday . The rep I dealt with Charles Cornock couldn’t have been more helpful . I was booking a ski trip for 16 people with different needs and he was very patient and kind and sorted it all out for me and I never worried about my many phone calls to him .
Well done Charlie !

April 19, 2018
Unprompted review
Rated 5 out of 5 stars

Efficient service

Thank you for your quick, efficient service. Would Highly recommend for other family's looking for experienced staff with good ski knowledge and offering very good value holidays.

April 19, 2018
Unprompted review
Rated 5 out of 5 stars

4th year running client

Thomas was brilliantly helpful and easy to deal with. Always responded efficiently, with a friendly manner, and most importantly he really understood our needs. Can’t wait for out next trip, thanks again!

April 19, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We've booked our family skiing holiday with Interactive Resorts for the past 2 years and have booked again next year. They're pleasant, knowledgeable, & well-informed. Louisa has helped make easy what could have been a stressful booking process.

Their customer service is top notch too. To provide an example : I had a very specific question about luggage on the day before our family were due to fly. It was a Saturday afternoon. I rang Interactive Resorts and they picked up within 5 rings. Louisa provided me with the answer to my question within 5 mins. Very impressed!

April 19, 2018
Unprompted review
Rated 5 out of 5 stars

Advise you book with these guys.

Interactive Resorts and especially AJ are excellent. We have booked with them twice now and every time they have found us an excellent ski holiday for a fantastic price. They listen to your requirements and match them perfectly. We will use them again next year.

April 16, 2018
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, helpful and efficient

This is the third holiday booked with Interactive. As on previous occasions, the booking experience was second to none. AJ took his time to listen to our needs for our group of 20 and came back with a number of helpful chalet suggestions. All questions were answered fully and promptly. When AJ was out of the office, Louisa stepped in and also offered outstanding customer service. End to end, great service. Thank you.

April 16, 2018
Unprompted review
Rated 1 out of 5 stars

The advertising of holidays on the …incorrect

The advertising of holidays on the website are incorrect. Trying to book a ski for a holiday for two, when the deals popped and up we got in touch we were told they were only child friendly hotels. Not that this was on the site, as we had been thinking about taking my three year old nephew, we asked for prices to take him. Only by one agent to be called a liar about having a child, another saying they couldn't share a room so would have to have their own room as there weren't any family rooms available.

Also we then started to look on their site for taking 2 adults one child and none of the deals we first looked at came up, as they don't have space for a child, only two adults - which they won't allow in the hotel. Very confused and upset at being called a liar when just trying to enquire about a holiday,

February 10, 2018
Unprompted review
Rated 5 out of 5 stars

St Anton .18

From start to finish I can not thank all the staff I dealt with enough, as a group leader of 8 people Mike and the team made my job very easy.
We had problems getting into the resort for two days due to too much snow and again the resort based team and chalet staff were excellant.
I will not hesitate to use Ski Val for next years trip

February 5, 2018
Unprompted review
Rated 5 out of 5 stars

Rose was really fantastic with our …

Rose was really fantastic with our search for our ski holiday. She was super helpful and followed up with me enough without being pushy. She provided excellent and competitive quotes, would thoroughly recommend!

December 28, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Claire helped us find our perfect accommodation within our budget.
Professional and friendly.
I just wished I had found them earlier as I could have saved myself and my friend hours of trawling the internet!
Would highly recommend

September 29, 2017
Unprompted review
Rated 5 out of 5 stars

Always go to this company to book my …

Always go to this company to book my groups ski holiday, Tom Aninston is very professional patient and searches for the right holiday at the right price. Always does what he says he will and the rest of the staff have always be very helpful. A company I would highly recommend

September 13, 2017
Unprompted review
Rated 5 out of 5 stars

Tom was very helpful

Tom was very helpful, providing me with multiple quotes and even offered to beat another quote I found. He kept in touch and was patient through my multiple variations of holiday requirements. I'd definitely book with Tom again.
Online portal is easy to manage.

September 12, 2017
Unprompted review
Rated 5 out of 5 stars

I always check out the options but keep coming back!!

I have been booking our group skiing holiday to various resorts for many years now. Previously I have booked directly with the tour operator, independently and with high street travel agents.
I found Interactive Resorts roughly 5 years ago and have used them ever since. Over the years I must have spoken to most of the team members and have always been impressed by their knowledge and helpfulness.
My current contact, Thomas Aiston has just cheerfully sorted out yet another great value ski trip for our group of 16 ( slightly diminished this year, we have been as many as 28). Nothing is ever too much trouble, flights from various airports, name changes, late additions to the group, queries on lift passes, ski school, you name it we've given him the problem and it's always been resolved quickly and efficiently.
If you're wondering whether to give them a try - go ahead I don't think you'll be disappointed!!

September 12, 2017
Unprompted review
Rated 5 out of 5 stars

3rd year in a row I have used …

3rd year in a row I have used Interactive Resorts. Great Service - Elly Boshell has helped me every year. Very organised and great customer service taking the time to find the perfect spot for a large group booking which is not easy. She spends the time to ensure she is focusing on the right location for your group to ensure a great holiday.

June 26, 2017
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

2nd time I have used interactive resorts. They have been very good value both times and are happy to help. They are not too pushy when trying to make a sale. Elly worked hard to find the right deal for us.

June 22, 2017
Unprompted review
Rated 4 out of 5 stars

Thomas is a star

Thomas Aiston has a broad knowledge of the properties in Austrian and French resorts and provided us with unbiased advice to help us choose our holiday for next season . He was very patient with myself and my group as we repeatedly changed our minds!
In the end he secured us a good deal at the Chalet Isba in Meribel

June 16, 2017
Unprompted review

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