Interhome Reviews 1,232

Great support from Lady on the call yesterday! 11.09 ! She was really engaged and supportive with extra energy ! I do not remember the name but we spoken before 12.00 Polish time. She helped me to quickly book the flat when I canceled reservation via booking.

I definitely do not recommend this place. The owner prohibits almost everything – no playing ball, no jumping into the pool, no inviting guests, and not even talking normally after 10 PM. This created a very unpleasant atmosphere during our stay. To make matters worse, on the last day the owner invited some very unpleasant guests, and then demanded extra money for the children, claiming it was due to an incorrect booking on the website. Overall, it was a very negative experience and I strongly advise against renting this property.

I am writing as one of the participants in the unfortunate booking described by @Marek S.
It's all true. Without going into the whole situation and to cut a long story short, Interhome, which was commissioned by Casamundo, does not feel responsible, just like Casamundo.pl and, in our opinion, the fault lies with them and in the communication between these two portals, which we will prove through appropriate further action. On our side, there is frustration and enormous anger due to the unfairly charged fee and the way it was charged to us (payment only in cash, within an hour, or we would be removed from here by the relevant authorities, without a refund of the deposit). Neither party feels responsible and does not even offer any proposal to resolve the dispute. UNACCEPTABLE BEHAVIOUR!

When making a reservation for three families with children (6 adults, 6 children) through Casamundo.pl, we entered the ages of the participants, specifying the exact ages of the children, which were verified by the property owner upon arrival at the holiday destination on the basis of identity documents, and there were no objections. Two days before the end of our stay, it turned out that Casamundo.pl had transferred our booking to Interhome (Interhome HHD AG) from the outset, where Interhome expected us to pay an additional fee of nearly €1,000 for what they considered to be the incorrect age of the children. The age of the children was provided when booking on Casamundo.pl and verified by the property owner upon arrival. The entire stay was paid for in advance and there were not supposed to be any additional charges. However, Interhome expected us to pay an additional fee of nearly €1,000 two days before the end of the holiday because their system showed 6 adults and 6 infants, and only now did they realise this. According to Interhome itself, the Casamundo.pl portal does not distinguish between the age of a child/ infant, so despite the inefficiency of the system and the fault of Casamundo.pl and Interhome, we were charged an unjustified fee, which none of the sellers are willing to compensate us for. In addition, the way in which this payment was FORCED on us was unacceptable: firstly, the additional payment was to be made in cash to the property owner, and secondly, the owner gave us an ultimatum: either we pay within an hour or we leave without a refund of the deposit, otherwise 40 police cars would arrive... Of course, we quickly withdrew money from an ATM and paid, mainly to spare the children stress and unpleasant memories of their holiday. We consider such behaviour on the part of Casamundo.pl and Interhome to be unacceptable and in violation of consumer rights throughout Europe, which is why I am warning you about the bad practices of these two websites that have affected me and my friends. As I continue to fight the refusals from Casamundo.pl and Interhome, I urge you to be cautious.

I have booked home in Finland 4 days ahead of arrival - got confirmation. On arrival in the evening (middle of nowhere) it came out interhome didn’t block home and they have double rented it - leaving me without place to stay with small kinds in dark forest (-10C) outside. Customer service didn’t bother to find other place. Furthermore the mentioned house camemout to be on a locked area - somebody closed the gate with big padlock and we couldn’t leave. Customer service rep promised to find somebody and call back - guess what they didn’t even bother to call. I was knocking 5 houses and finally at 5th found French people who tried to help to open the gate! The worst service ever and NOT helpful!!!

Peaceful and quiet place, beautiful view of the mountains and the city below.

Quite good localization – close to many mountain trails, bicycle routes and a lake (however the car is necessary due to its localization on the hillside).

The house is spacious, clean and well-equipped.

The owners are very nice and helpful (they are happy to advise you, especially when it comes to things worth seeing in the area).

We highly recommend it.

Excellent! Thank you.

After spending some time looking at different properties, this service provided the most delightful and appealing holiday home.

Quick and easy way to book brillant place for Holiday's.

Can recomend :-)

Just no problem. Fast and Easy.

Generally it's a very fiendly place for adults and for children. The apartments are localized on about 750 m above sea level, in the mountains. There are large gardens with a lot of flowers, shrubs and with a beautiful view on cities at the bottom. At one's disposal are: restaurant (managed by owner), 2 swimming pools- one for children, a ping pong table, a built barbecue grill and a playground. The apartments inside are tidy and roomy. A huge plus- white, clean bedclothes and towels. The bathroom with shower, clean. A minus- litlle kitchenware and after a storm, the rainwater was inside (under door were litlle gaps). A Wi-fi only in a common special room and TV is missing. We recommend this place.

................

Friendly Web site with a large selection of well characterised offers and good communication with staff offices Interhome Poland, including care during the trip.

6 person. 7 days. Wonderful time.
Real better than photo.
Full relax. Clean. Calm. Kind Owner.