International Sea & Air Shipping Reviews 320

I can only give rave reviews for the International Sea & Air Shipping International Moving Company, their US based team and their counterparts in Germany!
They have all the required and necessary certifications and experienced team members to guarantee a successful and smooth move.
I only have praise for each person involved and the role they played.

Hillary reassured me to trust International Sea & Air Shipping International Moving Company with the decades of being in business and experience, including her long tenure with the company.

Bryan was so patient and provided guidance the entire time, answering all my questions and assisting with completing the various forms. I bugged him about so many things and he always jumped in and assisted! Even after hours and weekends! He is truly dedicated!

Lena's team in Germany received rave reviews from my sisters who were there for me when her team came to pack the items up and she answered all my questions with scheduling the pickup. Her team was on time, packed everything securely and tight. No breakage with anything!

Ronnie's quick actions with setting the delivery in motion was impressive within such a short window! His delivery team was amazing! So professional, and they worked so well together! They were swift, efficient, and cleaned up leaving no trace of any packing materials.

I can't thank everyone I dealt with and the ones behind the scenes enough for working their magic and helping me keep my deceased mother's memories and my childhood memories alive with safely transporting my family treasures and heirlooms!

Definitely a 5 star experience and highly recommend them!
Happy Holidays!

We moved from US to Pakistan, and we were extremely pleased with the service. Kristin was absolutely outstanding from the very start – she was incredibly professional, knowledgeable, and went above and beyond to answer all our questions. Jeanine and Irfan in Pakistan were also great. They kept us informed every step of the way once the shipment started moving. It took about 4 months for our stuff to reach us, slightly over the estimated time, but this was clearly communicated to us ahead of time. So no complaints, Thank you Kristin, Jeanine, and Irfan!

Had a great experience! Incredibly professional team and most importantly, they stayed within the initial estimates. No surprises here.

International city and Air shipping did a phenomenal job preparing me for my for my move from Texas to Algeria. They helped me every single step of the way and I felt very comfortable once the container left my house until it arrived at my destination. I couldn’t be happier.

I deeply regret choosing this company, I will lay out why and know that there will no doubt be a lengthy response trying to justify each issue instead of an apology for really poor communication as the company does not take well to any valid criticism. I can assure you everything I say is true and leave it up to you to decide if you want to risk a similar experience.

My first issue with the company was the lack of clear communication. From the beginning we told the first employee who is marketing executive that our move would be in June or July and she provided a quote that in the end we had to ask why we were being charged quite a bit more, she argued the quote she gave us was for March and that we had additional charges added in the end, but we clearly communicated when the move would be, she never once mentioned the price would increase.

The operations manager at the company also emailed in June (one month early)regarding picking up our items that week and had us confused with another family of the same surname in different state which was extremely stressful. When I tried to communicate via email, he instead called and he used profanity on the call when he realised his mistake.

We had a set pick up date in July for well over a month confirmed by the operations manager and it was rescheduled multiple times at the last minute by no request or fault of ours due to multiple logistics issues that the company had. In the end it wasn’t picked up until the day before we left the country and this caused a great deal of stress for my family and distrust. Each time it was rescheduled the operations manager was very apologetic and promised the proper truck would be sent out, not a shuttle.

This is the worst part for my family because we were promised multiple times and assured (on the phone again) that we would not incur the almost $2,000 charge for the shuttle. In the end we found out on our 3rd rescheduled pick up day last minute that we would be paying it, there was never any accountability or apology for 2 different employees guaranteeing us and literally promising us we would not incur that fee and would not need a shuttle.

We moved and waited and were informed twice that our shipment would be delayed, once because ‘their container had a hole in it’. This meant not having furniture and having to spend money to account for receiving our things a month later than quoted.

Finally, after 3 months we were informed our things would be arriving and we would need to pay an additional moving fee for our ‘address changing’. Now let me add the context, in our initial quote we asked about not having our official address as we were in the buying process and were advised to use the closet city. Our address that they had for well over a month ended up being slightly closer to the movers on this end and has a private drive for them to park their trucks and easily move in the load. Yet we were charged around $600 for this. It was never communicated to us that this would be a possibility and actually the opposite, when we asked we were told it wouldn’t be an increase.

The movers called us before arrival and told us it was the worst shipping container they had ever seen and looked like items were ‘thrown in’. They took pictures and provided them to us which I will attach to this review. Only a small amount of our items were damaged thankfully, one being a kayak which was extremely disappointing.

The worst part for my family is that mistakes happen but the company have never once shown a desire to take any accountability or make any of these things right for us. Upon my initial review there was also quite the desire to have me remove it, instead of just connecting and listening to our genuinely bad experience and offering a way to make any of it right.

If you are using this company, be prepared to spend at least $3,000 more than your quote, keep everything in writing via email and please do not fall for believing their word on the phone because this is the mistake we made and hope no one else has to experience.

Photos are attached on Google reviews.

We moved from the US to Turkey. It took around 6 weeks in total. It was much more smooth than we expected. 2bd-1bth apartment that required a 20ft container. We packed most of our goods ourselves and used partial packaging for the big furnitures. It made it cheaper and partial packaging cost was reasonable. There was additional cost at the arrival customs/port but that is normal. Everything arrived in great condition and the moving staff were great in both ends. It was also almost half of the other movers in terms of price. I would prefer them again.

Everyone I dealt with was so helpful. The process went very smoothly. Have recommended to friends and would use again.

We sold most everything we had, shipped the necessary KEEPS, and moved to Costa Rica. These folks were my best friends during the process. Moving to another country can be an extremely daunting endeavor. EVERYONE was INCREDIBLE HELP!!! Start to Finish, any question we had was made perfectly transparent along our journey!! We literally moved to an area where addresses are not a thing, and every piece we shipped was delivered as we packed it !! ❤️ MUCHAS GRACIAS TEAM

Moving from the middle of the US to a country overseas is not a simple task but Jeanie helped us through the process and was always available for any questions we had. Much to our amazement we did not have anything broke when it arrived and was unpacked at our new home.

Ana and Jeanine made my international move SO EASY! Their prices were reasonable, they were very communicative, and they had my back every step of the way. I would absolutely hire them again, but I hope this is the last time I have to move internationally.

This move was made so easy with International Sea & Air Shipping! Niki got everything going with clear directions and incredibly quick responses. Jeanine, our coordinator, took care of guiding me through the inventory, Customs, and insurance forms- and made it fast and easy. Ronnie set up our pickup and shipping dates, to coordinate easily with the sale of our house. Team Angel, the shipping crew, was great- they were careful and respectful while being super efficient!
Moving overseas is difficult. International’s team made it so much smoother and less stressful due to their communication, expertise, and caring!

Used them twice for US > France and back; every went as well as possible, zero complaint and high praise considering how stressful international relocation can be...

The representatives were very helpful before and during our move. Everything was handled from door to door. I provided the team with the information that they required at different stages including customs and they along with their associates handled everything. Thank you very much for all of your assistance.

We contracted **International Sea & Air Movers** to pack and ship our belongings from Brooklyn, NY to our new home in Italy. We were quoted a reasonable price that included full packing, custom-built crates for artwork, and coordination with **Bliss Moving** in Italy for customs clearance and delivery, including the extra cost for delivering up one additional floor.

At first, everything seemed great. Our sales rep, was personable and convincing. But once the sale was complete, the experience turned into an absolute nightmare.

Our assigned move coordinator, was unhelpful from the start—slow, vague, and unresponsive. If we didn’t email her, we wouldn’t hear from her at all. Her “coordination” amounted to one-line answers that provided no real information, even though this was a life-changing international move for us.

**Packing Day – April 29, 2025**
The moving dispatcher, assured us he was sending the “A” squad. Instead, it took them 10 hours (not the 4 hours promised) to pack our apartment. One mover spent more time texting than packing, the custom crates we paid extra for were never built on-site (apparently they were the wrong size and sitting in a warehouse), and the team had to call in backup just to finish by 9 PM. No follow-up call from Ronnie as promised.

We moved to Italy the next day with essentials for what we thought would be a **6–8 week wait** for our container. Instead, our belongings sat in a Brooklyn warehouse for **two months** with no explanation or proactive updates.

**16 weeks later** we finally heard from Bliss Moving in Italy—only to be told we had to pay **an additional €1,000 in “fees”** before delivery could be scheduled. These were supposedly for splitting the load into two smaller trucks, but we were told earlier a larger truck was possible. It felt like ransom: pay the fees or you won’t get your belongings. We had already paid for delivery to our apartment, yet now there were “unexpected port fees” and “transfer fees” from Genoa to Milan—why it wasn’t delivered directly from the port is still a mystery.

We paid under protest, and now, after months of living in an empty apartment on lawn furniture, we’re told delivery won’t be until **August 23, 2025**—**nearly four months** after pickup.

**Summary:**

* Misleading sales process
* Incompetent and unresponsive move coordination
* Poor packing execution (custom crates not provided)
* Lack of communication for months
* Surprise extra fees before delivery
* Endless delays and excuses

Leaving your home and moving to another country is stressful enough—**International Sea & Air Movers and Bliss Moving made it a nightmare**. I would never recommend them for any international move.

Update 9/26/25
Be sure to write down EVERY Thing in down to a pen cap color, my husbands watch and our Nintendo switch magically disappeared. We had full coverage BUT since these were not listed line item by line item we will not be reimbursed, but somehow my double boiler (not listed as an independent item is covered) Our 2 month old dining room table was also damaged, thankfully the Bliss moving team in Italy had it together, noted the damage and my double boiler and we will be reimbursed (minus the $500 deductible)

Oh well, glad its done.

This company and team were awesome in our long distance international move to the Philippines. We packed our own things and wrapped them in heavy blankets but used their pickup and Delivery service providers both were excellent. Everything we had made it there in the condition it was when shipped. The communication from international sea and air was excellent from start to finish! The shipment came in a month later then they expected but knowing the Philippines, I already knew it takes 2 1/2+ months usually a bit more then 3, it took 3 1/2 by the time it was unloaded. The Delivery company they use was top notch and handled all of the customs and documents without hassle and were there videoing with my family during inspection before release. The truck driver had a difficult and tight access to our home, his driving skills backing up a 40' container on a bridge and tight turn were beyond amazing raising power lines on top of it to get in. The crew was efficient and quick. I wouldn't hesitate at all and I highly recommend this company and their partners for your international move.

I was put to ease with this team of professionals. Any questions I had were answered in a timely fashion and everyone handled their departments with knowledge. They got the job done, and I am pleased.

Hello, my name is Alex Preda and me and my wife just moved from Tennessee to Los Montesinos ( Alicante ).
International Sea & Air Shipping was a great company and we used a 20 feet container. Everything was great, in time and good conditions.
Thank you!

We had a great experience working with International Sea & Air shipping company. The team was professional and courteous throughout the entire process, and their packing services were top-notch—everything was handled with great care. Communication was clear and consistent from start to finish, which made the whole process feel smooth and organized.

Toward the end, there was a slight increase from the original estimate, but the team took the time to explain the reasons behind the adjustment, and it felt fair and justified. Overall, we were very satisfied and would absolutely recommend their services.

This company is fantastic! Hillary was my wonderful point person for the logistics and accommodated a change of date and all negotiations with the kindest and most customer-considerate professionalism. Jeanine managed the booking and was very responsive. Ronnie made a miracle happen with my pick-up date, and the packing and loading crew of four guys worked cheerfully all day in sweltering heat to get me packed up and on my way. I can't say enough good things -- I was completely overwhelmed with everything and they saved my sanity. Thank you International Moving!

You have to move in 3 weeks, what do you do? I was fortunate to have researched and chose International Sea & Air Shipping because they completely solved the challenge with the upmost speed and professionalism. It’s a chaotic time while moving and I felt like I could fully trust their process every step of the way. Ms. Cammer was amazing!