Intouch Financial Advice Limited Reviews 254

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional and knowledgeable staff. Many highlight the ease and efficiency of the process, with quick response times and clear guidance making complex procedures stress-free. Reviewers frequently commend the customer service for being supportive, communicative, and attentive to individual needs, often going above and beyond to ensure a positive outcome. People appreciate the personalized approach and the dedication of the team in securing favorable results.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and stress-free... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just want to say thank you especially to Graham and Lucas for all of their support. Me and my partner are first time buyers who had absolutely no clue on what to do or where start. InTouch have made... See more

Rated 5 out of 5 stars

Worked with Lucas and Graham. Found the process straightforward and I already had an idea of the lender we were going to go with as I had researched quite a bit but obviously needed Graham and Luc... See more

Rated 5 out of 5 stars

Another great experience with Intouch. This is the second time we have used them to purchase a house and obtain our mortgage. They communicate so well and kept me updated throughout the process, w... See more

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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Rated 5 out of 5 stars

eptional Service from Adam Carlin!

eptional Service from Adam Carlin!
I had the pleasure of working with Adam Carlin as my mortgage advisor, and I couldn't be happier with the experience. Adam was professional, knowledgeable, and incredibly supportive throughout the entire process. He took the time to explain every detail, ensuring I understood all my options and felt confident in my decisions.
Adam's dedication and attention to detail made what could have been a stressful process smooth and straightforward. He was always available to answer my questions and went above and beyond to ensure everything was handled efficiently.
I highly recommend Adam to anyone looking for a reliable and trustworthy mortgage advisor. His expertise and commitment to excellent service truly set him apart. Thank you, Adam, for making this experience so positive!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I had a complex mortgage case

I had a complex mortgage case, and I can honestly say the support from Lily and Graham was outstanding.

They were patient, transparent and persistent throughout the process, always keeping me informed and working hard behind the scenes to move things forward. What stood out most was their determination to find a solution rather than take the easy route.

Thanks to their expertise and guidance, I was able to secure a positive outcome when it could easily have gone the other way.

I would highly recommend them to anyone, especially if your situation is not straightforward.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

The most stress free mortgage…

The most stress free mortgage application ever. The team were brilliant and Graham and Georgia always kept me up to date, communication and customer service was second to none.
The process from getting in touch via email for a call - to getting a mortgage offer was less than 2 weeks (including bank holidays) which is amazing! Graham gave me lots of insights into the process and made it seemless. As a first time buyer this took all the stress and anxiety away from what can be a very difficult time. After using previous mortgage advisors and not having a good experience I will 100% be using InTouch again in the future and would recommend to anyone. Thanks again.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience for mortgage process

Excellent experience from start to finish. Haven’t had a new mortgage for many many years and so much has changed. The team supported me all the way through the process, answering all my questions - and I had a lot - and keeping me updated! Would definitely recommend.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

I have used InTouch Financial Advice for the past 8 years and have been very satisfied with the help and product set-up provided by them in relation to my mortgage and insurance policies. Sebastian Alexander-Sowa has assisted me with mortgage matters for the past 3 years and his knowledge is second to none. Friendly, reassuring and efficient, his customer service is excellent and has been much appreciated.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Trustee since 2011

I have been using Peter, Graham, James and the team since 2011. I have bought three properties and done three remortgages with them since then, always so easy and stress free with excellent service. My most recent remortgage went from application to offer in 7 days which included a valuation survey - and everything is free!!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Intouch. As first time buyers they were super helpful in guiding us through the process, from getting a mortgage in principle to securing our mortgage. Shout out to Anthony Dixon who was amazing and was always on hand to help if we needed. Couldn’t have done it without you. Thank you all!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Second consecutive use of morgage broker. Very good service.

This is the second time I have used Intouch financial as my mortgage broker and I couldn't rate them more highly.
They kept me informed of my existing rate being due to expire, built in sufficient time to make sure I'd be able to fix the rate in time for the expiry of the existing rate.
I received clear email communication and received very good advice.
My thanks go to Emma Barbour, who listened, explained my options, gave good advice and was friendly. Emma is a credit to your company.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with Intouch

The process of getting a mortgage is stressful however InTouch have made the full experience an amazing one. Graham and Lily especially have been very helpful and answered every question we had.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful advisors

Tania Scott helped as with our remortgage. She was patient and thorough and gave us all necessary information for our product switch. Also answered all our questions. Thank you!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very helpful and made the process really easy. Responded to all matters very quickly and always on the ball.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

The best!

Used them for each of our remortgage renewals and they've been superb every time. Couldn't recommend them enough!

January 7, 2026
Unprompted review

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