Intouch Financial Advice Limited Reviews 

264
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly knowledgeable, professional staff, making interactions pleasant. Many highlight how the company makes complex processes, like mortgages, feel straightforward and stress-free. Reviewers commend the clear guidance, informative updates, and exceptional communication provided throughout their journey. People appreciate the efficiency and speed, with some noting quick application-to-offer times, often within a week. The staff's attentiveness, patience, and understanding of individual needs are frequently mentioned, ensuring a personalized approach. Many customers strongly recommend the company and plan to use them again, highlighting consistent positive experiences.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as professional, helpful, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's superb skills and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting great experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Worked with Lucas and Graham. Found the process straightforward and I already had an idea of the lender we were going to go with as I had researched quite a bit but obviously needed Graham and Luc... See more

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(264)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cannot fault Anthony and the team.

Cannot fault Anthony and the team.
They went above and beyond for us and our mortgage offer was out with us within two weeks of our offer being accepted on our new home. They kept us updated with every stage (The portal is also a huge bonus) and made the whole mortgage application process completely stress free.
Highly, highly recommend Intouch if you are looking for a new mortgage!

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

I am a first time buyer and felt the…

I am a first time buyer and felt the whole process would be overwhelming however intouch were brilliant in terms of explaining everything to me and maintaining contact throughout. They also kept me in the loop and liaised directly with the lender taking the pressure off myself. From getting the initial quote to my mortgage offer all staff and advisors have been brilliant. Would highly reccommend.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Worked with InTouch several times for our first mortgage on a new property in 2016, to most recently adding the Help to Buy loan to our mortgage. They have made things much easier and straight forward, guiding us through each step of a complicated process. Thank you.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding company, 100% recommend.

A brilliant company, would 100% use again. I have absolutely zero complaints from my experience with InTouch. We were given their card from Taylor Wimpey in relation to buying our new build. From start to finish they've offered a perfect service. Regular, clear communication, an easy to use portal and an advisor with great knowledge and professionalism. Will be recommending to friends & family after such a positive experience. Thank you!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Thanks Adam for a quick snd painless journey. Advice and friendly service.
Thank you

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome

Awesome, nothing was a hassle no matter how many times I called. Worth using made the experience so easy

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic and informative service…

Fantastic and informative service throughout. Anthony Dixon our mortgage advisor was very helpful and was always happy to talk us through our many questions. He also recommended some reliable solicitors for our Help to Buy payment and remortgage. I would highly recommend Intouch financial and Anthony to anyone.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience from start to finish

Absolutely great experience from start to finish. Anthony Dixon is a credit to the company. Nothing was too much for him and we felt listened to throughout. This was our second time using intouch and we will be back again for sure. Thank you!

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

We worked with Anthony Dixon and he has…

We worked with Anthony Dixon and he has been fantastic! I work for Trust Pilot so I don’t say these things lightly! He was professional let us go at our own pace. No pressure and even helped me answer questions for my solicitor which isn’t something he had to do. This is a really stressful time at the moment but InTouch have been a company I have never had to worry about.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service, Very Supportive

We worked with Anthony Dixon to secure the mortgage for our first home, and he was incredibly supportive and informative throughout the entire process. His responses were quick and he really took the time to explain everything thoroughly. Highly recommend - thanks Anthony!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service from InTouch financial

Happy to say that I received amazing service throughout out the mortgage application. Special thanks to Graham and Lucas for their prompt support and assistance throughout. I would definitely recommend them due to their knowledge and professionalism of the process.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish with very knowledgable and helpful staff. From calling the main number - receiving calls to the exact planned time - gaining advice and views - email updates the service received was outstanding.

Anthony lead on my case and he is a great asset to InTouch.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Mortgage services

We were very pleased with our experience with InTounch Financial Advice in particular, Anthony Dixon and his team who worked tirelessly to secure us our home. I would recommend their services.

May 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look