Intouch Financial Advice Limited Reviews 

264
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly knowledgeable, professional staff, making interactions pleasant. Many highlight how the company makes complex processes, like mortgages, feel straightforward and stress-free. Reviewers commend the clear guidance, informative updates, and exceptional communication provided throughout their journey. People appreciate the efficiency and speed, with some noting quick application-to-offer times, often within a week. The staff's attentiveness, patience, and understanding of individual needs are frequently mentioned, ensuring a personalized approach. Many customers strongly recommend the company and plan to use them again, highlighting consistent positive experiences.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as professional, helpful, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's superb skills and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting great experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Worked with Lucas and Graham. Found the process straightforward and I already had an idea of the lender we were going to go with as I had researched quite a bit but obviously needed Graham and Luc... See more

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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4.9

All reviews

(264)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professionalism at its best with A.Dixon

I was introduced to Intouch Financial Advice Limited after being disappointed from 2 other companies. A.Dixon was my advisor. He is very good at what he does. He is very professional and there was no delay at every stage of our mortage process. Receptionists are great in receiving calls as well. I recommend this company.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant team

I've always had a excellent experience with intouch. I have used them a few times now and they are brilliant. They always answer the phone and give you great advice and carry out instructions quickly and on time every time. I have recommended these to my friends and family many times like iam recommending them to you now. They are a excellent team well done all.

Kind regards

Lee

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

We are currently using InTouch as our Broker for our first ever property. They have been nothing but extremely helpful to all out questions and queries throughout the process. I would highly recommend them as they're quick to respond, patient and extremely friendly.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service from all the…

Exceptional service from all the members at Intouch financial services.

We first introduced to this company in 2017 when we purchasing a new build home, and again in 2019 for a house purchase.
We again are about to complete on a new build home and it was without question the only company we would be using.
We would highly recommend the InTouch financial team, they are trustworthy, honesty and very Transparent.

Thank you to Anthony, Olivia and the other members of team, who have managed to deliver yet again a high quality service, and most importantly a mortgage product that suits us.

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent communication from start to finish of our mortgage process.

Nothing was over complicated and help was available at any given point.

Would 100% recommend their services and would definitely use again for any future needs.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Being as a first time buyer with…

Being as a first time buyer with skilled worker visa, i was always in question this is going to be tough process but Intouch financials ( Graham) made this process very easy and simple. They tried all possible options to offer good deal on mortgages and insurance.
definitely recommend to use Intouch services.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Can't recommend enough!

I would recommend InTouch to anyone looking to get a mortgage. Georgia sorted me an initial appointment within a day and then a week later I spoke to Adam who processed my full application. Both were friendly and knowledgeable and no question was a silly question for them. The whole team answered enquiries quickly and efficiently and I never once felt stressed or confused about what was happening. Happily got my mortgage offer through today and I would definitely use InTouch again in the future!

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

First time buyer

As a first time buyer I was really anxious about starting the whole process of buying a house as I had no knowledge at all of the process and thought it would be really intense and stressful. Intouch financial put me completely at ease and we’re so patient with the million questions I asked and took time to explain everything in really simple terms. We done our application with Adam who was amazing and made us feel so comfortable and kept us informed throughout and explained everything perfectly, nothing was too much trouble for him. I can honestly say it has been the smoothest process ever, a complete breeze from start to finish. Intouch we’re very fast at responding to emails & phone calls, very readily available to accommodate during my awkward work times & all staff I dealt with have been so friendly. I would 100% recommend using them as I couldn’t have done this without their help! :)

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service with Intouch

Fantastic service with Intouch, they helped us arrange our mortgage speedily. We were guided through the process efficiently and effectively. The team are very friendly and are always there to assist. Thanks so much

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

5* Service

Team at Intouch have been great throughout my buying journey. Very efficient and pro active. Thanks for your help.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone

Could not recommended this company enough! Tania was so helpful in ensuring we got the best deal for our circumstances and ensured all our queries were answered in a timely manner. Even when unforeseen setbacks appeared Tania was positive and professional and got us through the whole process seamlessly. We could not have had a better service!

February 29, 2024
Unprompted review
Rated 4 out of 5 stars

An easy experience

We have had an easy experience with InTouch and they have helped us every step of the way.
From answering any questions to chasing up on important details they have helped us tons.
Thank you!

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

I am actually still in the process of…

I am actually still in the process of my mortgage application but just wanted to say a special thank you so far to Anthony Dixon, he has been the most professional person and helped me so far in everyway possible, I have probably been, not the easiest person to deal with but he has talked me through the whole process as I am sole applicant for 2 seperate mortgages, so didn't really understand what I needed to do, he's credit to InTouch Financial. Thank you so far Anthony
Joanne Collinson

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Graham from Intouch Financial Advice Limited

Graham and Olivia, they were so good throughout the whole process to get the mortgage approved, we had some issues with the affordability but they found a solution and helped us to get it, and we finally got our mortgage approved. Amazing! I highly recommend Intouch Financial Advice Limited.

January 28, 2024
Unprompted review

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