Intouch Financial Advice Limited Reviews 

264
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly knowledgeable, professional staff, making interactions pleasant. Many highlight how the company makes complex processes, like mortgages, feel straightforward and stress-free. Reviewers commend the clear guidance, informative updates, and exceptional communication provided throughout their journey. People appreciate the efficiency and speed, with some noting quick application-to-offer times, often within a week. The staff's attentiveness, patience, and understanding of individual needs are frequently mentioned, ensuring a personalized approach. Many customers strongly recommend the company and plan to use them again, highlighting consistent positive experiences.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as professional, helpful, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's superb skills and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting great experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Worked with Lucas and Graham. Found the process straightforward and I already had an idea of the lender we were going to go with as I had researched quite a bit but obviously needed Graham and Luc... See more

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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4.9

All reviews

(264)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anthony was really professional and…

Anthony was really professional and very helpful. I was applying for a mortage solely and he was very reassuring and brilliant at finding me the best deal. They have made the house buying process a lot less stressful.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

In Touch are amazing!

In Touch Finance made getting a mortgage approved so easy. We had adverse conditions although In Touch took all our information and found us a great rate. Our mortgage was applied for and approved within 5 days thanks to In Touch Finance. We will be using them in the future for sure.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t have done more!

After our previous house sale fell through and being very unsatisfied with the mortgage advisors we had used, it’s safe to say my partner and I have been blown away by the service we’ve received. Our advisor, Anthony, was so helpful and reassuring. When he said he would do something - he did! They even called us whilst we were waiting to hear back re. our application to reassure us that they were chasing it.

They’ve made this process so easy and pain free - we will absolutely be using them again in the future should we need to.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

I would recommend InTouch to anyone.

The entire team was so helpful. They made the application process seamless and stress-free. I would recommend InTouch to anyone. Huge thanks to Callum and Anthony who had most contact with.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

The service we got was superb

The service we got was superb. You could tell that adequate research was being done to get the mortgage offer. They are eager to get the mortgage offer for you and will get the most suitable option based on your circumstances.
Communication was efficient, you would hear from Adam and Olivia first before you contact them. Overall, great guys.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Intouch Financial Advice Limited

Intouch Financial Advice Limited, WOW, what an unbelievable level of service these guys provide. Due to an unforseen change in circumstances we need to arrange a mortgage with little over two weeks to moving day. Our sales advisor put us in touch with Intouch who pulled out every single stop to get us a mortgage offer within 72 hours of first contacting them. The staff were incredibly knowledgeable and courteous without exception. They took the time to contact us at every step of the process to provide reassurance at this very stressful time. I cannot recommend Intouch Financial Advice Limited enough, Over and beyond our expectations.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic and stress free

We were recommended by Taylor Wimpey to use InTouch and they have been absolutely fantastic with us. We are first time buyers and new to everything and InTouch have been so patient and understanding with us and happily answered any questions we had. Graham was very helpful and informative explaining everything and giving us the reassurance we needed. They were flexible with appointment times and the process felt easy and stress free.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Mortgage Advisory Service!

I recently had the pleasure of working with Graham from Intouch, and I can't express how grateful I am for their expertise and guidance throughout the mortgage process.

From our initial consultation through to getting my mortgage offer, Graham took the time to patiently explain every aspect of the process, ensuring that I felt confident and informed at each step.

Communication was seamless throughout the entire process. Intouch were prompt in responding to my questions and concerns, and they kept me updated on the progress of my application. This level of transparency and responsiveness made a typically complex and stressful process surprisingly smooth.

I wholeheartedly recommend Intouch Financial Advice Limited and would certainly use again for any mortgage advice.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful team for a first time buyer

I had a positive experience from the start with inTouch financials. Georgia answered every question I had with no issue. Adam was super helpful and explained every step thoroughly and Olivia brought us the great news that our mortgage offer had been issued! Highly recommend this team!

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Mortgage Advisor Service"

In Touch Financial Financial Advice is truly exceptional. They provided me with all the guidance I required and went above and beyond to ensure my satisfaction with the mortgage product. Remarkably, I received a loan offer within a day of submitting my application. Regrettably, I had to withdraw from the purchase due to house search issues, but I have every intention of returning to them when I locate the perfect property. I wholeheartedly endorse their services.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

New Build Buying with Adam

We have worked with Adam Carlin on the purchase of our new property. He has been so easy to work with and has always given us really clear communication and information making the whole process so much easier. I would use Intouch again and would recommend it to someone else who is going through a buying process. Thank you! :)

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and a great bunch

Intouch have made the process super easy to get our new mortgage on our new build. Everyone has been great and efficient who we have dealt with from quote to offer. Can't recommend them enough.

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Best mortgage brokers!

I have used Intouch twice and I cannot praise them enough. Everyone involved in my cases has been exceptionally helpful, attentive, patient, knowledgeable and always very willing to go the extra mile!

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Absolute brilliant company

Absolute brilliant company! So so helpful! Very quick to respond and can’t do enough for you! Thanks for Jan for getting my mortgage sorted. Had a few little blips but all the team that helped me were amazing. They don’t everything for me and I didn’t have to worry about nothing. Very good at explaining it all. I work nightshift they were really good at working round me and my shifts and sending most stuff they could via email. Thankyou again for your amazing work.

September 8, 2023
Unprompted review

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