Intouch Financial Advice Limited Reviews 

264
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly knowledgeable, professional staff, making interactions pleasant. Many highlight how the company makes complex processes, like mortgages, feel straightforward and stress-free. Reviewers commend the clear guidance, informative updates, and exceptional communication provided throughout their journey. People appreciate the efficiency and speed, with some noting quick application-to-offer times, often within a week. The staff's attentiveness, patience, and understanding of individual needs are frequently mentioned, ensuring a personalized approach. Many customers strongly recommend the company and plan to use them again, highlighting consistent positive experiences.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as professional, helpful, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's superb skills and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting great experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Worked with Lucas and Graham. Found the process straightforward and I already had an idea of the lender we were going to go with as I had researched quite a bit but obviously needed Graham and Luc... See more

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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4.9

All reviews

(264)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Graham and Tania

Graham and Tania, very efficient, collating all our information for our mortgage proposal and keeping us informed of progress to offer, thanks again 🙏

August 17, 2023
Unprompted review
Rated 4 out of 5 stars

First time buyers

Great company to work alongside, especially for first time buyers like myself and boyfriend. Happy to help and where quick to get in contact with regarding the property

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Words are not enough to express the gratitude we have to Graham and InTouch team. We had an amazing experience and we would highly recommend them to anyone who is in a process of buying a house. Graham was very prompt and answered to all our emails and concerns straight away. He was very patient and explained the process in terms that we could understand.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Was recommended by a friend to use this company and really glad I did. Helpful and professional staff who put things in to place quickly and efficiently. Thank you very much!

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Got a new build for the first time

Got a new build for the first time. I asked for an experienced advisor as I have unsual family dynamics and do contract work. Graham Macaskill was assigned to me, he was extremely calm, knowledgeable and well experienced. The whole process was unbelievably swift and painless. Thank you very much. I will be using this company again certainly.
Thank you Graham you made the whole process painless given my complex circumstances.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Adam Carlin was excellent

Adam was excellent in helping us secure our first home. From start to finish he was informative, knowledgeable and supportive. I would definitely recommend InTouch for all financial and mortgage related work.

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great experience with Jan on helping us find our mortgage to move home. Brilliant service and great communication. Highly recommend

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Adam C was extremely helpful right from our initial conversation. He made the whole process smooth and easy and whenever I had any questions he would respond quickly with very informative help! I really great service I would definitely reccomend😊

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

A huge thank you to InTouch

A huge thank you to InTouch, in particular Adam. He has the combination of a great depth of knowledge, professionalism and a friendly manner. The overall service and communication was second to none. I highly recommend them.

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous Service

Fabulous Service
Massive thanks to the team at InTouch, in particular Adam, Jan and Olivia for providing excellent service :) They were patient, friendly and very supportive, constantly chasing to get responses for us, making the process less stressful. I wholeheartedly recommend them.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic for first time buyers

Fantastic service in securing us a mortgage, we are first time buyers so new to this, everyone we spoke to at InTouch was fantastic and explained everything for us that we needed to know, we have already recommended to family and friends, and we will be using again when our fix is up!

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Want to thank the team so much for such an exceptional experience making it as stress free as possible. 5 star experience and the fact the service is free is even better! Thank you. Shoutout to Olivia and Jan :)

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

First time buyers

Recently used InTouch to purchase our first home and the whole process has been seamless. We felt informed at all times and they were quick to respond to all queries. Managed to get us a cheaper interest rate as well!

Massive thank you to Graham and Tania who we had the most contact with.

I'd recommend InTouch to anyone.

April 27, 2023
Unprompted review

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