Intouch Financial Advice Limited Reviews 

264
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly knowledgeable, professional staff, making interactions pleasant. Many highlight how the company makes complex processes, like mortgages, feel straightforward and stress-free. Reviewers commend the clear guidance, informative updates, and exceptional communication provided throughout their journey. People appreciate the efficiency and speed, with some noting quick application-to-offer times, often within a week. The staff's attentiveness, patience, and understanding of individual needs are frequently mentioned, ensuring a personalized approach. Many customers strongly recommend the company and plan to use them again, highlighting consistent positive experiences.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as professional, helpful, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's superb skills and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting great experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Worked with Lucas and Graham. Found the process straightforward and I already had an idea of the lender we were going to go with as I had researched quite a bit but obviously needed Graham and Luc... See more

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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4.9

All reviews

(264)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service from Intouch

Great Service from Intouch, especially from Graham and Tania who were a great help all through our application, as the lender we have used were quite pedantic and seemed to be making it a difficult process. Would highly recommend Intouch.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend for anyone

Very helpful service who talked us through everything. As a first time buyer the process of buying a house feels incredibly daunting but Jan and Olivia got us through it. Even when we had a few set backs, they were calm and explained everything to us, so we never felt in the dark. Would highly recommend the service.

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you to the all InTouch team

Thank you to the all InTouch team, especially Graham, Callum and Adam, for all of your help in securing my mortgage as a First Time buyer. Your expertise and guidance were invaluable, and I am so grateful for your patience in answering all of my questions. Thanks to you, I am now able to purchase my very first home. I highly recommend!

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Really pleased with the service from Adam Carlin, nothing was too much trouble for him & he saved us a lot of money with his extensive knowledge and advice.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service…

Graham provided an exceptional service in helping me secure my mortgage for my property, and provide me with a lot of information about different options i had surrounding mortgages and insurances. Using InTouch Financial made the process of buying my property so easy and stress free.

March 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great service at InTouch

Me and my husband are buying our first home which has been daunting but Adam and Olivia at InTouch have been amazing from the very first phone call. They guided us through it all with great communication and offered great advice. Would highly recommend.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

We are in the process of buying a new home

We are in the process of buying a new home and Adam Carlin has been great and really helpful. Both my husband and I are in our fifties so we were limited as to how many years we could take a mortgage out for. Adam has managed to sort this out for us and given us step by step advice and information. He is now going to look at life insurance cover for us both as ours are to expire in 5 years. Cannot recommend enough.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Best About

Recently used Intouch to purchase my new home, the service was outstanding. The team in the office, Georgia & James could not have done enough. Will certainly use again.

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Intouch Financial have been… Fantastic

Intouch Financial have been professional throughout my mortgage application. Special shoutout to Jan and Olivia who were great at answering any queries & respond straight away, great experience and will definitely be using them again!

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

New mortgage product….

Our current mortgage product expires at the end of this Jan and so the purpose of our appointment was to scout for a new product. The tel meeting went fantastically well with David and we were satisfied with the product he got for us! Professional and knowledgeable guy who took their time and explained everything to us! Thanks David!

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

First time buyers

InTouch were fantastic and made the entire process as simple as could be. Graham in particular was patient and very helpful in explaining the products available. Definitely would recommend!!

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Really knowledgeable

Really knowledgeable. Thanks for all your help. This will be the second time we weave used the services of in touch and definitely will be using them again. Can highly recommend

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

Jan was amazing throughout the process and kept us up to date on progress, gave good advice and essentially did all the hard work for us. Highly recommend this company - they make getting a mortgage easy and stress free. We will be back at the end of our fixed term. Thanks so much

October 31, 2022
Unprompted review

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