Intouch Financial Advice Limited Reviews 

264
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly knowledgeable, professional staff, making interactions pleasant. Many highlight how the company makes complex processes, like mortgages, feel straightforward and stress-free. Reviewers commend the clear guidance, informative updates, and exceptional communication provided throughout their journey. People appreciate the efficiency and speed, with some noting quick application-to-offer times, often within a week. The staff's attentiveness, patience, and understanding of individual needs are frequently mentioned, ensuring a personalized approach. Many customers strongly recommend the company and plan to use them again, highlighting consistent positive experiences.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as professional, helpful, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's superb skills and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting great experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Worked with Lucas and Graham. Found the process straightforward and I already had an idea of the lender we were going to go with as I had researched quite a bit but obviously needed Graham and Luc... See more

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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No recent history of asking for reviews

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4.9

All reviews

(264)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Adam

Great service from Adam. Arranged our mortgage and life cover. Knowledgable and professional at all times. Kept in touch without being over bearing. Perfect thanks.

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from the start. Dealt with Graham who sorted the mortgage in line with my needs. Communication was clear and prompt. Would certainly recommend.

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

We have received nothing but excellent…

We have received nothing but excellent service from the entire team at INTOUCH. Particularly during the past month where the market has been turbulent! Very fast response and dealing with matters - professional and clear communications. Thank you to Jan and Team

November 9, 2022
Unprompted review
Rated 5 out of 5 stars

I have used In Touch’s services for 20…

I have used In Touch’s services for 10 years now. Most recently, they advised and supported my settling of a help to buy loan. As always they provided a friendly, helpful, efficient and reliable service. I’d recommend In Touch to anyone requiring the help of financial advisors.

November 9, 2022
Unprompted review
Rated 5 out of 5 stars

Stress Free!

InTouch were such a wonderful, helpful company! They made our mortgage experience so easy and stress free. Couldn’t be more thankful.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service!

I would highly recommend InTouch! A special thanks to Olivia who has helped me and my boyfriend with the process of getting a mortgage for our first home. She made the process easy to understand. We didn't need to contact the banks at all, she did all the work for us.

We're so happy with the service, InTouch made what felt like a complicated process less stressful.

October 28, 2022
Unprompted review
Rated 2 out of 5 stars

Poor Experience Given My Unique Financial Position

I am in the unique position of having just changed from a sole trader to limited company. Was told that in my situation (less than 1 year's books, limited amount of time trading), there are no lenders that will do this. Rather than InTouch proactively seeing what other routes/options were available to me (e.g. can you get a larger deposit? Looking for smaller lenders etc not just the big banks), they just said outright it can't be done. I have since went through a different mortgage/financial advice company who managed to find 3 different lenders for my situation. I wouldn't have my first mortgage if I had taken InTouch's "it can't be done" as a final answer and didn't keep looking myself (they didn't even suggest that someone else might be able to help out).
They're probably decent if you are in a regular financial situation but my limited experience with them, including their willingness to keep digging and seeing what could be done for me, was very disappointing.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Intouch Financial

On behalf of myself and my husband, we’d like to say thank you so much to David at Intouch who really has been outstanding in every respect. From helping us to with our first mortgage application, to sorting our help to buy, to renewing our life insurance, David has been absolutely fantastic. All of our questions, queries have been dealt with in a quick and professional manner.
We will absolutely continue to use Intouch in the future and specifically David. Would 100% recommend.

September 19, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

I can’t recommend this company enough the service is excellent, responses to emails are so quick and they do everything to help. Particularly Georgia and Olivia have been amazing and I’m thoroughly happy with my experience! Would definitely use them again in the future, thank you again!

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service

On behalf of myself and my partner, we’d like to say thank you so much to Olivia, Jan and the rest of the team for helping us to secure the mortgage for our first home. The help and support we have received from you guys has been outstanding. We were so nervous going into the mortgage application process as it was all totally alien to us but you have helped us understand it so much and we really appreciate it. We would 100% use your services again in the future if we ever need to. Would 100% recommend.

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic!

In touch have been fantastic. They have helped me for over 5 years now and are reliable and so friendly. Elizabeth and David both do everything they can do help.

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

Will definitely be using in the future again

In touch have been brilliant for us. Jan and Olivia worked on our case. They both were so professional, friendly and knowledgeable.
There were times we were worried that we were not going to get a mortgage due to our circumstances however in touch reassured us and answered our questions. No question was a bother.
We finally managed to get our mortgage offer and we are so pleased and would definitely continue to use in touch.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Graham, Matthew and Callum
were so efficient and helpful. I cannot thank them enough for making the help to buy and mortgage process so stress free.

June 8, 2022
Unprompted review

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