Intouch Financial Advice Limited Reviews 

264
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly knowledgeable, professional staff, making interactions pleasant. Many highlight how the company makes complex processes, like mortgages, feel straightforward and stress-free. Reviewers commend the clear guidance, informative updates, and exceptional communication provided throughout their journey. People appreciate the efficiency and speed, with some noting quick application-to-offer times, often within a week. The staff's attentiveness, patience, and understanding of individual needs are frequently mentioned, ensuring a personalized approach. Many customers strongly recommend the company and plan to use them again, highlighting consistent positive experiences.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as professional, helpful, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's superb skills and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting great experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Worked with Lucas and Graham. Found the process straightforward and I already had an idea of the lender we were going to go with as I had researched quite a bit but obviously needed Graham and Luc... See more

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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4.9

All reviews

(264)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Graham and Lucas

Worked with Lucas and Graham. Found the process straightforward and I already had an idea of the lender we were going to go with as I had researched quite a bit but obviously needed Graham and Lucas skill to make everything work. If you are a visa holder thinking you are ready for the property ladder I would suggest InTouch as they are quite aware of how to set everything up for you with the correct lender. From my research I think we go the lowest rate in the market for our respective LTV.

Only suggestion would be if they could create a portal where applicants can submit documents instead of using emails for document submission.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Lucas and Graham!

I just want to say thank you especially to Graham and Lucas for all of their support. Me and my partner are first time buyers who had absolutely no clue on what to do or where start. InTouch have made the beginning of our journey stress free with no hassle for a free service I really can’t fault a thing. Any questions we ever had where always quickly answered and the communication was always open we never once felt like we had to chase for updates or answers. Again thank you so much with helping us secure our mortgage!

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Another great experience with Intouch

Another great experience with Intouch.
This is the second time we have used them to purchase a house and obtain our mortgage. They communicate so well and kept me updated throughout the process, which turned out to be so quick thanks to their hard work.
I would definitely recommend.
A big thank you to Anthony Dixon and Olivia McCullough.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage in the kitty!

My family is a first time buyer and we are so glad that we went with intouch for our mortgage advice, the developer of our to be property actually recommended them to us.
Graham, Olivia and Lucas were very professional they were able to guide us through the mortgage process and got us an offer from a lender we never thought I could consider us as we've approached them on our own before, not only that we got a decent rate too.
Communications were also on point as they are constantly keeping us in the loop.
Their help made things a lot easier for us especially for the fact that we are foreign nationals who are not too conversant with the procedures here in the UK.
Now we look forward to moving into our own home.
It is noteworthy to say the service is free of charge!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Easy 5 stars, fantastic help with first mortgage

I'm a first time buyer and I am so glad that I went with intouch for my mortgage advice.

Not only being free, Adam was able to get me a much better rate than I initially thought I could get, helped me all the way through the process as I had no idea what I was doing and now I can look forward to moving into my first Home.

Thank you Adam and the intouch team, anyone looking for financial advice and mortgage guidance, I would highly reccomend you use intouch as I think the overwhelming amount of 5 stars speaks for themselves!

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and Straightforward

Very helpful, Easy, Stress-Free and straightforward to work with.
I will highly recommend to friends and family.
Thank you InTouch Financial Advice.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

The entire team were very helpful…

The entire team were very helpful throughout.

Anyone we spoke to when we had questions were really helpful which made the experience less stressful.

Anthony has been a great help, put our application out quickly to ease anxieties and advised us well through the entire process, making sure we understood each step from the decision in principle to the actual application.

Really great service that hasn’t put us out of pocket.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience with the team, there was always someone to provide answers to my many questions. Anthony and Olivia were amazing, and I got my offer within two weeks.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start from…

Amazing experience from start from finish from all the team. Whenever i rang or emailed someone was always able to help me with my queries. A special big thank you for Adam Carlin for helping me with the mortgage application/process

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from all the team I spoke to and emailed at InTouch, they are super helpful and responsive. New mortgage sorted out quickly and easily, would use again and highly recommended

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We worked with Adam Carlin and the wider team late last year to secure a mortgage for our first home. As first time buyers, we were fairly clueless and Adam could not have been more helpful or patient with us. He explained everything so clearly, laid out our options and gave us some very sensible financial advice. We were also navigating job moves alongside the house purchase and Adam knew exactly what lenders would be best for our specific circumstances. The wider team were also great - incredibly responsive and on the ball.

We have already recommended InTouch to friends who are looking to buy and will certainly use them again for future house purchases.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

From the first conversation, it was highly professional and every detail well presented. When we had concerns, Lucas was always prompt to respond. I absolutely will recommend, top notch service. You guys are amazing.

December 9, 2024
Unprompted review

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