Worked with Lucas and Graham. Found the process straightforward and I already had an idea of the lender we were going to go with as I had researched quite a bit but obviously needed Graham and Luc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender
Contact info
6, Blue Sky Way, NE31 2QE, Hebburn, United Kingdom
- 0191 4696121
- info@intouchfinancial.uk.com
- www.intouchfinancial.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient service
Fast and efficient service. Calls were booked in quickly and everything was explained clearly.
Great financial advisors helped with…
Great financial advisors helped with our mortgage application even with slight credit issues highly recommend!!
Worked with Adam who made the process…
Worked with Adam who made the process of securing the best mortgage deal available for my needs simple and stress free.
Thank you.
Excellent service from Graham and Lucas
Worked with Lucas and Graham. Found the process straightforward and I already had an idea of the lender we were going to go with as I had researched quite a bit but obviously needed Graham and Lucas skill to make everything work. If you are a visa holder thinking you are ready for the property ladder I would suggest InTouch as they are quite aware of how to set everything up for you with the correct lender. From my research I think we go the lowest rate in the market for our respective LTV.
Only suggestion would be if they could create a portal where applicants can submit documents instead of using emails for document submission.
Thank you Lucas and Graham!
I just want to say thank you especially to Graham and Lucas for all of their support. Me and my partner are first time buyers who had absolutely no clue on what to do or where start. InTouch have made the beginning of our journey stress free with no hassle for a free service I really can’t fault a thing. Any questions we ever had where always quickly answered and the communication was always open we never once felt like we had to chase for updates or answers. Again thank you so much with helping us secure our mortgage!
Another great experience with Intouch
Another great experience with Intouch.
This is the second time we have used them to purchase a house and obtain our mortgage. They communicate so well and kept me updated throughout the process, which turned out to be so quick thanks to their hard work.
I would definitely recommend.
A big thank you to Anthony Dixon and Olivia McCullough.
The team at Intouch were great really…
The team at Intouch were great really helpful and super quick to get our mortgage offer sorted and submitted. Would definitely recommend.
Fantastic mortgage assistance, more expensive life cover quotations
InTouch have been good for help in the Help to Buy mortgage process but I ended up abandoning the life cover process as I found the quotes to be much higher than I could purchase myself (approx 40% less) with the same insurer and level of cover.
Mortgage in the kitty!
My family is a first time buyer and we are so glad that we went with intouch for our mortgage advice, the developer of our to be property actually recommended them to us.
Graham, Olivia and Lucas were very professional they were able to guide us through the mortgage process and got us an offer from a lender we never thought I could consider us as we've approached them on our own before, not only that we got a decent rate too.
Communications were also on point as they are constantly keeping us in the loop.
Their help made things a lot easier for us especially for the fact that we are foreign nationals who are not too conversant with the procedures here in the UK.
Now we look forward to moving into our own home.
It is noteworthy to say the service is free of charge!
Easy 5 stars, fantastic help with first mortgage
I'm a first time buyer and I am so glad that I went with intouch for my mortgage advice.
Not only being free, Adam was able to get me a much better rate than I initially thought I could get, helped me all the way through the process as I had no idea what I was doing and now I can look forward to moving into my first Home.
Thank you Adam and the intouch team, anyone looking for financial advice and mortgage guidance, I would highly reccomend you use intouch as I think the overwhelming amount of 5 stars speaks for themselves!
Lucas and Graham were very helpful…
Lucas and Graham were very helpful throughout the process. The process was smooth and we were well informed. Weldone to the team. I'm glad we got our offer approved. Thank you very
Great experience dealing with my mortgage
Everyone we dealt with was great from start to finish, very professional and explained everything perfectly. Thank you Joe, Adam and Olivia.
Easy and Straightforward
Very helpful, Easy, Stress-Free and straightforward to work with.
I will highly recommend to friends and family.
Thank you InTouch Financial Advice.
The entire team were very helpful…
The entire team were very helpful throughout.
Anyone we spoke to when we had questions were really helpful which made the experience less stressful.
Anthony has been a great help, put our application out quickly to ease anxieties and advised us well through the entire process, making sure we understood each step from the decision in principle to the actual application.
Really great service that hasn’t put us out of pocket.
Great experience
Great experience with the team, there was always someone to provide answers to my many questions. Anthony and Olivia were amazing, and I got my offer within two weeks.
Amazing experience from start from…
Amazing experience from start from finish from all the team. Whenever i rang or emailed someone was always able to help me with my queries. A special big thank you for Adam Carlin for helping me with the mortgage application/process
Great service
Great service from all the team I spoke to and emailed at InTouch, they are super helpful and responsive. New mortgage sorted out quickly and easily, would use again and highly recommended
Highly recommend!
We worked with Adam Carlin and the wider team late last year to secure a mortgage for our first home. As first time buyers, we were fairly clueless and Adam could not have been more helpful or patient with us. He explained everything so clearly, laid out our options and gave us some very sensible financial advice. We were also navigating job moves alongside the house purchase and Adam knew exactly what lenders would be best for our specific circumstances. The wider team were also great - incredibly responsive and on the ball.
We have already recommended InTouch to friends who are looking to buy and will certainly use them again for future house purchases.
Used Intouch multiple times and never…
Used Intouch multiple times and never had a negative experience. The team are very professional. Will continue to use in future.
Amazing experience
From the first conversation, it was highly professional and every detail well presented. When we had concerns, Lucas was always prompt to respond. I absolutely will recommend, top notch service. You guys are amazing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








