Invate Reviews 46

i had the opportunity few times to engage the services of Invate ltd, each time service was first class, quality and prompt. I most definitely will use the service again.

I received everything in my delivery and everything is working fine.

After reading a few negative reviews I was slightly nervous however, my order was delivered within 2 days with all the software loaded onto it and the clever addition of a usb with license keys added on there.
Fabulous company and fantastic support 👍🏻

Absolutely awful customer service. Long repeating emails that never answering questions you have asked. A customer service team that when you speak to over phone they cannot tell you the cost you will actually pay for their laptops. Very surprised this company is used to support DSA students.

Can't fault their service. Very on top of everything, easy to set up delivery and training, helpful and friendly staff. 100% recommended.

Prompt and efficient delivery, support and customer service.

Invate LTD Team goes an extra mile to satisfy the customers. They very passionate and trying to fulfill all customer expectations.

Thank you for your support.

Amazing service. Was kept up to date all along the order process, and even during these awful times of the pandemic my product was delivered in a way that was safe to all concerned. Excellent communication and service all round. Highly recommend.

Invate is a company which has amazing staff who keep you up to date with information about your device i.e. laptop. I placed my order and a few days later I received my Laptop loaded up with everything I need from key software and I am now able to work efficiently to organise my work and meetings on laptop to have on the go when I need it

The laptop arrived on time and it is speedy and light. I am happy with the service I received and I would recommend the company to another customer. They dealt with emails in a prompt fashion and were extremely polite in all conversations with me.

good supplier, long delivery time in my opinion and unusual laptop setup that i have been attempting to reverse. other than they they’re ok and polite.

I would wholeheartedly recommend Invate to friends and family. From the customer service to the engineer who delivered my equipment, I am truly grateful. With the support from yourselves, I feel I will be a more effective student. Thank you.

If I could give less than 1 star I would.
This company is not only incompetent in customer service, but also in providing equipment that is not compatible with each other. Thus, rendering it useless and unusable.

Invate is a supplier of technology equipment and assistive technology for people with learning disabilities.

Contacting them is however impossible and make repeated claims they did not receive your email. A promise to call back never happens.

We tried to contact them by email and phone for over a month to arrange to get our equipment allocated through Study Finance England. As per other reviewers repeated claims of not receiving emails. In our case I could trace all emails as being opened and read.

Several phone calls were answered but always deflected and call back promised but never honoured.

We are now for over a month trying to get a confirmation to get the equipment our son badly needs. I have no fate this company will ever deliver or honour any form of warranty issues afterwards.

SFE and DSA should take action and provide alternative choices to this abysmal company.

carl from company installed equipment. Very cheerful and extremely helpful. Brilliant service from all staff

My experiences with Invate has been amazing. Currently a student at University with a disability. From receiving the first email from Connor, followed up by a telephone in regards to my equipment to receiving texts from Bobby to arrange delivery and installation of the equipment was very professional. Really nice staff, they know there stuff. Would definitely recommend using this company.

Efficiency was amazing. Issue resolved in a day.

Invate were very helpful. Good at replying to emails and answered the phone promptly. All of the customer service people I spoke to were very helpful and informative. Delivery was pretty fast and through a courier firm. The courier messed up the delivery time but this was not the fault of Invate. Would reccommend the service.

Honestly haven't had any issue with this company.
I sent all the necessary documents, they tried to make me pay the £200 but when I made apparent that I would not be purchasing a laptop they were fine.
All emails were swift and delivery was made within a week.
The installation was quick and friendly and the contact to arrange it was also pleasant.
The software was not included but the technician quickly resolved it.
No problems.

i wouldn't even give them one star if i could... i placed an order with invate, they picked up the phone and answered my emails when i was looking to buy a laptop, the second i had bought it, they stopped replying, I have called, left messages, emails.... it has now been over a month. I am having to complain through DSA.
STEER CLEAR of this company!!!!!