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Rated 1 out of 5 stars

Seems very petty and immature folks running this company. I would reconsider doing any business with these people. I got a notification out of the Blue that you guys gave my company, Everclea... See more

Company replied

Rated 5 out of 5 stars

Received motor on Wednesday, June 9, 2021. Motor installed on Thursday, June 10, 2021. Took about a half hour. Motor started right up .... smooth sailing ..... no more circuit breaker flips thanks to... See more

Rated 5 out of 5 stars

Thank you for the great service help. In particular a gentleman named Steven provided great service and answered all of my questions. He was proactive and very thorough in ensuring I had the right rep... See more

Company replied

Rated 1 out of 5 stars

Purchased a product shortly after 1pm on a Thursday. Selected expedited overnight shipping. Received an email stating that product would not ship until Friday and received Monday. Called customer serv... See more

Company replied

Company details

  1. Swimming Pool Supply Store

Information provided by various external sources

Swimming Pool Supplies for Above Ground Pools Inground Pools along with Spa Parts and Pool Parts


Contact info

2.6

Poor

TrustScore 2.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Can not believe how easy it was to find…

Can not believe how easy it was to find the motor on your website. Was so easy to install. Thanks a million

September 19, 2023
Unprompted review
INYO Pools logo

Reply from INYO Pools

We're glad to hear that you had a great experience. Thank you for shopping with INYOpools!

Rated 1 out of 5 stars

"Inyo Pools" need to be "Inyo Pools and…

"Inyo Pools" need to be "Inyo Pools and Inyo POCKET". Husband ordered a pool pump, gave someone our AMEX info over the phone, it was NOT info entered online, it was relayed to a person on the phone. The same day our credit card had 4 charges on it, IN FLORIDA (where this company is based) and we live in VA. Had them some Chikfila, some Starbucks and made purchases at 2 other places totaling $75. Luckily AMEX picked up on a 5th charge that was being attempted at a WAWA and denied it, then called us. So beware......don't give your CC info to anyone at this company over the phone.....cause you may not be so lucky.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and fast shipping

I needed to replace the Century 1.5 HP motor on my Hayward Super Pump. I found this company through one of their instructional YouTube videos. Their automated AI Chatbot pointed me to a different motor, so I asked a human representative from this company's online chat service for help. He immediately provided me with a link to the correct motor as well as the tune-up kit I needed for my pump. He even placed everything in my shopping cart for me, making the process super easy. I received my order in just a few days. The new pump arrived via UPS in perfect condition. Thanks to this company's educational videos on YouTube, I was able to successfully replace the motor myself without problems, saving me a lot of money over having a local pool company install it for me. Highly recommend this company for swimming pool pumps and motors!

August 22, 2023
Unprompted review
INYO Pools logo

Reply from INYO Pools

We really appreciate the feedback. We're glad you had a great experience. We're looking into why the AI chat initially suggested the incorrect motor. Thank you for bringing it to our attention.

Rated 3 out of 5 stars

I did receive my order

I did receive my order, however the step treds were wrong size (my fail). Trying to arrange return for the larger size, still awaiting reply

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

The best website and price out there

The best website out there to find the correct part and for making sense out of all the manufacturer serial numbers versus distributer numbers. The best price, references, directions and support too. I read the reviews and many of the issues sound like customer errors. I had to replace a very old pump and had a hard time matching parts. I found the chat bot helpful and correct in thier recommendations. During business hours I chatted with a service rep who could answer more detailed questions regarding other options and confirmed that the pump, seals and gaskets recommended by the bot were correct for my situation. I could not get this level of support from any of the other web sites I used, including my local pool company Leslie's.
Thank you inyo.

July 25, 2023
Unprompted review
Rated 4 out of 5 stars

So far, so good!

Pump was delivered quickly, installation was not difficult, and my old Pentair plumbing matched the new Pureline pump dimensions. Motor runs well and programming the variable speed was easy and it works fine. Three minor imperfections: (1) the threading on the motor did not fit the threading on the electrical conduit connector very well (plus the Pureline motor requires a straight connector which is a bit awkward), (2) there is already a chip in the clear plastic filter cover which is hopefully not a sign of a future problem, and (3) despite the fact that this is an Energy Star rated pump, there is no Energy Star sticker on the pump (which is required for me to get a rebate from my local power company). For the great price of the pump, these are minor problems and the real test will be how durable the pump and motor are in the long run. So far, so good!

July 29, 2023
Unprompted review
Rated 3 out of 5 stars

One part I received was not able to fit…

One part I received was not able to fit pool pump. The EXPLODED diagram for my Hayward spx2700 series pump shows the correct part but you listed the wrong filter different from view so I got a part that I will be returning with RMA so iam out the shipping and lost pool time. The motor I got is fine and works as expected.

July 11, 2023
Unprompted review
INYO Pools logo

Reply from INYO Pools

Hello - If we had incorrect information on the site, we wouldn't expect for you to pay for return shipping. We'd like to look into this for you. What was your order number?

Rated 3 out of 5 stars

Threads different on Replacement pump

Replacement pump arrived promptly and in good condition. Upon trying to connect inlet & outlet fittings it became apparent the threads were different. Trip to Pool supply store & local hardware store was required to purchase proper fittings and thread compound. Spent extra 2 hours replacing pump.

June 22, 2023
Unprompted review
INYO Pools logo

Reply from INYO Pools

Hello - Thank you for the feedback. We reference the union options within the product description, but I see how that can be missed. I've relayed your message to our Pureline product manager. We may need to include the unions with the pumps moving forward.

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