I like the Driver Update program. BUT like other reviews, the company does put in other programs into their Downloads! And their Wording of the Downloads are meant to confuse Buyers! If you are no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
,,IObit Software Updater,, : You only update simple applications??? We download new versions of programs directly from the manufacturer!!! You don't do anything new ! Why don't... See more
Company replied
The program works but is spoiled by pop up ads whenever you press a link, for more of their products. So bad that after only a day I uninstalled it, despite being in touch with their support. No probl... See more
Company replied
For now, I will rate the AdvancedSystemCare from Iobit at 4 stars. Only 4 stars because Iobit likes to add other apps to the initial download, and if you're not paying attention, you won't reali... See more
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Company details
Information provided by various external sources
IObit designs and creates Advanced SystemCare, IObit Malware Fighter, Driver Booster, Smart Defrag, IObit Uninstaller and IObit Software Updater. Free, easy-to-use, and comprehensive computer security and performance software for your home and business
Contact info
United States
- tickets@iobit.com
- www.iobit.com
2.8
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I use 6 of their programs regularly
I use 6 of their programs regularly. I think they all do a fine job. When I have needed to reach out to them for help, they always provided a solution.
January 5, 2026
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
I paid for the pro version of their…
I paid for the pro version of their Driver Booster program, but the activation code they sent me didn;t work. Tried to contact IoBit support via the link in their email but got a 404 error.
January 1, 2026
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
My Reason for IOBIT Updater
Responsiveness! There are all sorts of updaters out there but this one works well. There is the new Winget command that does upgrade things automatically but if you have a subscription such as EASEUS uses, it uploads the latest software, uninstalls the version resident on the computer, deletes your serial key and you are really messed up. This is safe in my opinion
December 30, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
“Intrusive pop‑ups even after purchasing the PRO version“Intrusive pop‑ups even after purchasing the PRO version
*"I purchased Advanced SystemCare and several other IObit programs, yet I keep receiving intrusive pop‑up ads promoting more products. These pop‑ups interrupt my work repeatedly, and they cannot be closed with a normal ‘X’ button. Instead, I’m forced to click on a silly phrase like ‘I want to miss this great opportunity’ just to dismiss the message.
This is extremely annoying and unprofessional, especially for paying customers. I expected an ad‑free experience after purchasing the software."*
December 30, 2025
Unprompted review
Reply from IObit
Hi,
We sincerely apologize for the annoying pop-up ads that have disrupted your experience with our software.
Could you help clarify what type the pop-up is? A prompt to unlock Pro features, a software update notification, or other types?
It would be extremely helpful if you could provide a screenshot of the pop-up as well. This will allow our team to pinpoint the root cause faster and deliver a targeted fix.
Please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request.
Thanks for your kind understanding and look forward to hearing from you.
Website completely to be distrusted
Last year, the amount was debited twice. This year, the amount was debited again without receiving an activation code.Even in the event of a complaint, they do everything they can to avoid refunding.
November 28, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Updating email address
I needed to update all my IOBit products with my new email address which did not appear to be possible online. An email to IOBit support resolved the problem and all my products were updated by the support technician.
December 19, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Paddle help me concernant IObit
Without Paddle, I was unable to download and activate the programs package I bought from IOBit .
December 13, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
not the best i used only for my old pc
not the best i used only for my old pc, nothing help maybe 5 % will be faster you pcs ,cancel subscription its not easy this a big problem ok, cancel subscription work only good with paddle.net , in paddle.net go too Support select payment support choose look up my purchase send a email dat you used for paypal off creditcard and ask the virtual machine paddle I want to cancel my subscription and its done Paddle .net the best in this situation
December 17, 2025
Unprompted review
Reply from IObit
Hi there, thanks for giving our products a try.
If you need any help or have suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
We’ll try our best to assist you and further improve our products for your better user experience. Have a nice day~
Pretty nice
The company known for BundleInstallers and PUP distributions finally made something good!
December 14, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Experienced iObit user (+/- 10 years)
I've been using iObit products for a few years now and although they are a bit too pushy with their products, they have offered good service.
Read well what you download, uncheck boxes when necessary and cancel automatic renewals manually.
Other than that iObit has served me well for over 10 years.
I've been an iObit Advanced System Care, Uninstaller, Software updater and Driver Booster user for many years, but I always make sure I check the boxes and uninstall anything I don't want.
December 8, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
I have used the pro version for over 10…
I have used the pro version for over 10 years, it’s quick, convenient and easy with a wealth of tools. Yes, the free version promotes purchasing their other products independently (included with the pro version).
Updating drivers, cleaning your system, deleting programs, improving and managing startup, updating programs, drivers and boosting ram and cpu usage. The malware fighter is not bad with bitdefender integration , I supplement with SuperAntiSpyware.
The popup ads are annoying, but just click and they close. I find it’s a good value for a one stop fix for many situations.
December 8, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
It didn't do what I hoped it would do…
It didn't do what I hoped it would do when it came to duplicate files. I asked for a refund, which they promptly did. I also bot the uninstaller and after they returned my money, I uninstalled it, but the program still advertises to me with popups. It didn't completely leave my computer. I think they think they are funny. I will never buy anything from this group again.
November 29, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
TOO MANY ADVERTISEMENTS AS…
TOO MANY ADVERTISEMENTS AS NOTIFICATIONS OF WINDOWS WHILE THEIR SOFTWARE IS INSTALLED IN WINDOWS!!!
December 4, 2025
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you. As the holiday season is approaching, we are running many campaigns that offer the best price throughout the whole year. Thus we want all users won't miss the great offers. Of course, we will convey your concern to our product manager and marketing team.
If any questions or suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
User experience and satisfaction is highly significant to us. We’ll improve our product and service continuously for your better user experience.
They just keep taking money
I used their product many years ago (10 or more), it was okay but not great I have found better. But they are impossible to get out of your bank accounts and Paypal. They just keep deducting money and I don't seem to be able to stop them through Paypal's automated systems.
My advice is do not go near them in the first place.
December 4, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the auto-renew order issue, actually there should be an option to disable it or keep it when placing the original order. Kindly please contact us directly via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order thus we can better assist you. Generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform.
We appreciate your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Although the consultation was conducted…
Although the consultation was conducted in English via chat, it quickly achieved the desired result. Therefore, I can highly recommend it.
November 29, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
I appreciate the concerns that many…
I appreciate the concerns that many have had accessing support for this software as I have in the past as well. Plus many times I have had issues with the software itself. However, as a long term user (since 2012) I find that the software has year-over-year become better and better. I recently upgraded again for 3 years and found it easy to do so with tech support (not using any of the many vendors they have).
November 28, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Enough!!!
In 2022, their Smart Defrag product damaged one of my hard drives while it was running. They didn't care. They told me it wasn't their fault. In 2023, Malware Fighter damaged my installed software. In 2024, they extended my subscription, but charged me 20 euros more. In 2025, I bought one-year licenses in the summer, and now when I entered them, it shows that they cut 140 days from the total purchased. That was the last time I made the mistake of buying anything from them. Given how unreliable and uncaring they have been, I'd rather get their products for free from other websites!
November 28, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
doesnt detect all needed updates
iobit software updater says that everything is up to date, yet when using another program I get 9 different programs that need updates
November 26, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Multiple orders for the same software…
I have become forgetful in my later years, and over the pasr two minths managed to place multiple orders for the same package of software. It took IOBIT only one day to get the refunds in place. Wonderful service! Thank you.
Marko
November 25, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Frustrating as I like their software…
Frustrating as I like their software and have always renewed manually in the past for the best deals. If you accidentally forget to cancel the auto renewal it says you should get a 7-day warning that it is about to renew. I got mine this morning with a warning that there was 0 days to auto renewal which I picked up within minutes and I was charged whilst waiting for the access key to get to the website to stop it. Thanks for making my day today stressful, I'm hoping the refund request goes smoothly, I'll update here if it doesn't.
November 20, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the auto-renew order issue, actually there should be an option to disable it or keep it when placing the original order. Kindly please contact us directly via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order thus we can better assist you. Generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform.
We appreciate your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
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