I like the Driver Update program. BUT like other reviews, the company does put in other programs into their Downloads! And their Wording of the Downloads are meant to confuse Buyers! If you are no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
,,IObit Software Updater,, : You only update simple applications??? We download new versions of programs directly from the manufacturer!!! You don't do anything new ! Why don't... See more
Company replied
The program works but is spoiled by pop up ads whenever you press a link, for more of their products. So bad that after only a day I uninstalled it, despite being in touch with their support. No probl... See more
Company replied
For now, I will rate the AdvancedSystemCare from Iobit at 4 stars. Only 4 stars because Iobit likes to add other apps to the initial download, and if you're not paying attention, you won't reali... See more
Company replied
Company details
Information provided by various external sources
IObit designs and creates Advanced SystemCare, IObit Malware Fighter, Driver Booster, Smart Defrag, IObit Uninstaller and IObit Software Updater. Free, easy-to-use, and comprehensive computer security and performance software for your home and business
Contact info
United States
- tickets@iobit.com
- www.iobit.com
2.8
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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IObit8s reseller Issues
IObit markets through a reseller called Paddle. When I received a cancellation notice and wanted to understand why, I was unable to reach iObit except through Paddle. This reseller hides behind a poorly designed chatbot that took fifteen minutes answering questions it choose to ask while ignoring mine. When the issue finally arrived at iObit, they responded swiftly and effectively.
November 18, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you. Paddle is just our authorized order processing platform.
If you have any questions about your order or need any help while using our products, kindly please contact us directly via support@iobit.com, or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Very Disappointed as a Paid PRO…
Very Disappointed as a Paid PRO Subscriber — Far Too Many Ads, Unwanted Installs, and No Respect for Users
Review:
I’m writing this as a paid PRO subscriber of several IObit products, and unfortunately my experience has been extremely disappointing. I expected professional, reliable software — instead I’ve dealt with constant interruptions and behavior that feels intrusive and disrespectful to the user.
Across multiple laptops and desktops, IObit programs repeatedly acted autonomously in ways I never requested. Pop-ups appear at random, ads continue even though I’m a paying customer, and the software is constantly pushing “suggestions” that feel more like aggressive marketing than useful features.
What bothered me most is that the software repeatedly tried to install additional IObit/iTop tools that I never asked for — such as iTop VPN, Software Updater, and iTop Easy Desktop. These installs felt pushy, unexpected, and went far beyond what I would consider normal behavior for premium utilities. As a user, I want control over what runs on my system, and this experience made me feel like the software was making decisions for me.
Instead of improving my system, the constant advertising, pop-ups, and forced recommendations made my devices feel more cluttered and disruptive. It’s frustrating, especially considering I’m paying for the “PRO” versions.
This review reflects my personal experience as a long-time customer, but based on what I’ve seen, I cannot recommend IObit or iTop software to anyone who values transparency, user control, and a clean, reliable system. I strongly suggest exploring alternative tools.
November 15, 2025
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you. As the holiday season is approaching, we are running many campaigns that offer the best price throughout the whole year. Thus we want all users won't miss the great offers. Of course, we will convey your concern to our product manager and marketing team.
About the iTop programs, we just want to recommend our great partner’s products to our customers. If you don’t need it, kindly please ignore and do not install. And we’ll convey your suggestions about such campaigns to our marketing team.
If any questions or suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com.
User experience and satisfaction is highly significant to us. We’ll improve our product and service continuously for your better user experience.
Avoid IObit software at any price, intrusive behaviour, UI hijacking, and questionable billing practices.
I recommend avoiding IObit products entirely. One of their programs showed a close to full-screen Black Friday pop-up that could not be closed, ignored Alt+F4 and Task Manager, and stayed locked on top of everything. It effectively took control of my PC. The only way to get rid of the pop-up was to click on the "casino" wheel. This is just not acceptable.
After uninstalling, I found background tasks still running, which is not acceptable for a system utility. I have reported this behaviour to Microsoft Security Intelligence as a Potentially Unwanted Application.
I have also received renewal reminders even though my current licenses still have several months left
Bottom line: this experience was bad enough that I would advise others to stay away. I have uninstalled all Iobit products.
November 15, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
The absolute worst and among the most…
The absolute worst and among the most degenerate software companies out there, with nothing but ill intent, their software serves no beneficial purpose to users or pc's whatsoever, its amazes me they even have customers when what they offer is the absolute lowest quality, just pure dogs*it, either collecting unimaginable amounts of data, telemetry, logs and heavy background tasks constantly running, which most likely includes a backdoor, as it acts beyond intrusive, it might as well be called a subscription based spyware.
November 10, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Despite the really annoying pop ups and…
Despite the really annoying pop ups and the autorenewal on anything you buy (that you can turn off), I do find Advanced System Care a good product and have been using it for a few years
November 6, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
I have been charged a license renewal…
I have been charged a license renewal for a product that I no longer use. I have had extreme difficulty processing my request for refund.
I was able to have my refund processed in a timely basis.
October 30, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the auto-renew order issue, actually there should be an option to disable it or keep it when placing the original order. Kindly please contact us directly via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order thus we can better assist you. Generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform.
We appreciate your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
IOBit - Not a company that I will buy from again.
A company that cannot help but to bundle software into their apps. A simple case of once bitten twice shy! It wouldnt be so bad if all the bundled software was CLEARLY identified so you could refuse it but its not. To me a company who trades in this fashion is not worth buying from.
September 17, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the bundle programs, we just want to recommend our great partner’s products to our customers. If you don’t need it, kindly please ignore and do not install. Of course we’ll convey your concern about such campaigns to our marketing team.
We appreciate your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Nederlandse vragen worden niet beantwoord
Nadat ik een nogal ingewikkelde vraag had gesteld kreeg ik als antwoord:
At this moment, the standard support language for the 2Checkout online support system is English. Please resend your message written in English .
Hun reclame kan echter wel in het Nederlands. Zo kun je de boot ook afhouden.
October 25, 2025
Unprompted review
Reply from IObit
Hallo, onze excuses voor het ongemak. 2Checkout is ons orderverwerkingsplatform.
Kunt u contact met ons opnemen via support@iobit.com of via de feedbackpagina van het programma, of een online verzoek indienen en ons meer informatie geven over het probleem dat u bent tegengekomen, zodat we u beter kunnen helpen?
Bedankt voor uw begrip en geduld. Gebruikerservaring en tevredenheid zijn zeer belangrijk voor ons. We doen ons best om uw probleem op te lossen.
Ordered an IObit Pro Bundle via 2Checkout
Ordered an IObit Pro Bundle via 2Checkout. Once installed, each of the 4 products in the bundle told me to upgrade to Pro at an additional cost, even though I had ordered the Pro version, 2Checkout immediately said they were just the reseller and I should contact IObit directly. Despite sending two tickets, there is absolutely no response - no receipt confirmation, never mind a response to my query. Absolute waste of money - looks like a scam.
October 16, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you (generally speaking, it's not recommended to share the detailed order information here since it's a public platform)?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Very fast reply and they fixed it right…
Very fast reply and they fixed it right away. Better than most others support with speed and getting it done.
October 22, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Embedded spam
The program works but is spoiled by pop up ads whenever you press a link, for more of their products. So bad that after only a day I uninstalled it, despite being in touch with their support. No problem getting in touch with them but it seems nothing will change despite their promises to improve, suggesting they know full well what the problem is, the extra business from all the spam must outweigh the need to fix things - a cynical response that has cost them my account. I would not recommend this outfit.
October 19, 2025
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you. As the holiday season is approaching, we are running many campaigns that offer the best price throughout the whole year. Thus we want all users won't miss the great offers. Of course, we will convey your concern to our product manager and marketing team.
If any questions or suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
User experience and satisfaction is highly significant to us. We’ll improve our product and service continuously for your better user experience.
Finally customer service with understanding of stressed out people
Oct 20/25 I was having trouble with my computer. I purchased Advanced Care System but I was unable to receive the installation code. I sent a text to the customer support and October 21 I received the code with easy to follow instructions for installation. Customer service is extremely high for this company. They are very fast,curtious, and knowledgeable in dealing humainly with people who are under stress but happy to be finally given fair, understanding treatment. Thank you
October 21, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
I purchased the IObit Super Pack
I purchased the IObit Super Pack. I have used IObit for a number of years and never had any problems and been very satisfied. This time I did not received activating code. Can't log into my account, the link is not working. Contact them with a number of emails, no luck. They asked me to contact the manufacturer. The email was undelivered. The only option I have to go through Paypal to get my money back.
October 4, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you. If you place an order for our products successfully, the detailed order information should have been sent to the email which you used to place the order. Please check both inbox and spam folder. Or you may input a wrong email address while placing the order.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order thus we can better assist you (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform)?
We'll try our best to assist you. Thanks for your kind understanding.
Fake Scans, Bad Driver Updater, Constantly running in Background
It literraly finds tens of thousands of errors, even when run back to back to back. Every time it finds registry problems or malicious files, even though I just scanned the system and fixed all problems.
They also run services in the background you have to really dig to stop. It's not enough to stop the program from starting with windows, you have to dig trough all your services and find the related ones.
Also, they keep trying to shove down your throat all their other products.
If people check the reviews they will realise that most of the 5 star reviews are fake. People can not be so divided between 1 star and 5 stars.
October 4, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
I like the Driver Update program
I like the Driver Update program. BUT like other reviews, the company does put in other programs into their Downloads! And their Wording of the Downloads are meant to confuse Buyers!
If you are not computer savvy, these programs are will be installed.
As per their review of my concern, I know a Generic response will be applied.
October 3, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the other programs you mentioned, we just want to recommend our great partner’s products to our customers. If you don’t need it, kindly please ignore and do not install. Of course we’ll convey your concern about such campaigns to our marketing team.
We appreciate your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
IObit has no customer account system
IObit has no customer account system. Your purchases are blindly handled via Paddle, with no user control whatsoever.
The so-called “-80% discounts” are just inflated prices in disguise. When it’s time to renew, you're charged the full amount, with no easy way to opt out.
I even ended up with two active overlapping subscriptions, without any alert or validation.
No transparency. No logic.
Avoid this company if you care about knowing what you’re buying — and what it actually costs.
September 28, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
For now
For now, I will rate the AdvancedSystemCare from Iobit at 4 stars.
Only 4 stars because Iobit likes to add other apps to the initial download, and if you're not paying attention, you won't realize what you're clicking "yes" to.
That said, my laptop was experiencing random mouse movements and windows opening and closing at will.
I downloaded Iobit AdvancedSystemCare. Ran multiple scans. Did the "fix" required, and my laptop's performance and speed has increased quite a bit. I have not experienced the random mouse or windows issue since.
So, for now...I believe Iobit did a good job.
September 20, 2025
Unprompted review
Reply from IObit
Hi there, thanks for giving our products a try.
If you need any help or have suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
We’ll try our best to assist you and further improve our products for your better user experience. Have a nice day~
,,IObit Software Updater,
,,IObit Software Updater,, :
You only update simple applications??? We download new versions of programs directly from the manufacturer!!! You don't do anything new !
Why don't you make a database with the latest Microsoft Updates for Windows-10 ???? Many people need it in the coming years, to download everything missing from Windows-10 !!!! Take care of this important issue, don't worry about $1 apps ! Wake up from your sleep !
September 17, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Excellent product. Excellent company...
This is an excellent company. It quickly addressed my issues, and then contacted me to make sure that I was happy with the solution. I was. No other company has ever done this! Best of all, these are excellent products and work very well.
September 3, 2025
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us directly via the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
important products very fine, but too many offers bundle
I asked for a refund because they invited me to complete an order the previous evening, and they refunded me within a few days, even though I received about €2 less than I had spent.
Fees?
September 1, 2025
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
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