Ionic Systems Reviews 157

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptionally fast delivery service, with many items arriving the next day. People frequently highlight the high quality of the products and the excellent service received, often describing it as first-class and efficient. The ordering process is also noted as easy and straightforward by many consumers. However, some customers also noted issues with the delivery carrier, specifically mentioning DHL as being unhelpful. A few other people also felt that some products, like a specific type of pole, were of poor quality, with clamps and levers failing.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Product

Reviewers mention positive feedback about product quality. Many customers praise the products as great items... See more

Service

Customers consistently note positive experiences with service. Many reviewers describe the service as... See more

Quality

Clients share positive opinions on quality. Many customers praise the top quality of the resin and the good... See more

Based on these reviews

Rated 5 out of 5 stars

Bought a water fed pole and hose reel very impressed with it need to still set it up but looks great , super fast delivery took 1 day to come definitely recommend! Thank you

Company replied

Rated 5 out of 5 stars

Iv got to say after a few hiccups when first using this company due to having a billing address delivery address once sorted these are great to order from always quick delivery a star ⭐

Company replied

Rated 5 out of 5 stars

Well, my boyfriend, James E bought two of the ionic care one for me and one for him. It took 7 weeks to get here. But it was worth the wait. I have been using it for three days. I have a tear in my ro... See more

Company replied

Rated 5 out of 5 stars

easy website find just what you need good quality product fast delivery used the company for years never had problem

Company replied


Company details

  1. Manufacturer

Written by the company

Housed in Wiltshire, England, our advanced production facility is the creative forge where all the Reach & Wash® systems by Ionic Systems are brought to life. As the originators of the revolutionary Reach & Wash® system, we've forever transformed the safety and efficiency landscape for window cleaners globally. Our commitment to relentless innovation continues to fuel our growth and portfolio diversification. Testament to this are our groundbreaking creations like the Foamion softwashing system and the groundbreaking Roof Wand. These innovative products showcase our dedication to enhancing cleaning solutions while maintaining our focus on safety and effectiveness. As the unrivalled market leader, our influence extends across the globe, with a network of distributors in 34 countries and product exports to over a hundred territories. Our products have garnered international recognition for their superior quality and exceptional performance. The Reach & Wash® brand, in particular, is a shining beacon of our commitment to excellence. It stands as a symbol of the "Quality without Compromise" promise we uphold in every product we create. This promise, steeped in our heritage, is more than a slogan; it's the very ethos that guides Ionic Systems as we continue to innovate and lead the cleaning industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality resin

Good quality resin. And a good price.

January 25, 2026
Ionic Systems logo

Reply from Ionic Systems

Glad you like it, thank you for the review!

Rated 3 out of 5 stars

REPLACEMENT FILTERS

In terms of the service, it was prompt and easy. In terms of cost - ridiculous. 3 times the cost elsewhere and I should have looked before. Ionics were the pioneers of Pure water but have priced themselves out the market now , as can be seen with all the other alternative , more cost effective brands.

January 15, 2026
Rated 5 out of 5 stars

I ordered a pump late the day before…

I ordered a pump late the day before the company broke up for Christmas. I was very pleasantly surprised the pump came the next day. 5 stars and many thanks to the folk at Ionic!

December 22, 2025
Ionic Systems logo

Reply from Ionic Systems

We took inspiration from Santa and made sure everyone got their presents in time for Christmas!! Thank you for taking the time to leave a great review 👍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look