iPhoneRecycling.co.uk 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Wish I had never bothered. Got threatened with legal action for posting a review This guy just folds and starts in a different name constantly

Rated 1 out of 5 stars

Beware of iphonerecycling iphonerecycling.co.uk trades as Ethicycle Ltd who's website shows an address as 365 Cowbridge Road East Cardiff CF51HE. The company lists the same company director as a sist... See more

Rated 5 out of 5 stars

What to do when your wife buys you a new iPad ? Fortunately iPhone recycling made that very easy. With its easy to use website free envelope and postage frequent updates rapid turnaround and pr... See more

Rated 1 out of 5 stars

Sent off an excellent condition phone in full working order. Sent with the promised 1-2day free delivery. Apparently didn’t arrive until day 4. Then received an email telling me the phone isn’t workin... See more

Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Cell Phone Store

Information provided by various external sources

We're free to chat Monday to Friday, 10am to 5pm via our instant message chat available on our homepage.


Contact info

People also looked at

All reviews

(377)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Best prices.. but can be delays with payment

On the whole a very easy service to use.. Unfortunately I didn't receive same day payment due to banking issues from their side.. However customer support we're prompt to respond to queries & payment was made the next day.

June 28, 2017
Unprompted review
Rated 1 out of 5 stars

Avoid This Company

I was quoted £85 for my iphone 6 which was not working, communication was terrible and when I did eventually get paid over a month later I was only paid £35 no reason or warning was given for this and I clearly would not of accepted it. I complained to the company who stated they had informed by e mail this was clearly not the case. Reading the reviews (which I know wish I had done prior to dealing with them) I see a lot of other people have suffered the same fate. STAY CLEAR this company will rip you off.

June 21, 2017
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

Avoid this company!
I am not usually one for leaving bad reviews, HOWEVER, this company left such a bad taste in my mouth I have decided to share my experience to help stop this happening.
I chose this company as they were local to my area and am a supporter of local businesses where possible. I paid £20 to post my three items bubble wrapped and boxed safely as the order amount came to around £236 as quoted initially, one broken item and two immaculate items. I had no reply or acknowledgement of receipt of the items for weeks. I then took it upon myself to go to the premises. They did there was an issue with my email address as I was not receiving their emails. A little suspicious as they also had a telephone contact and an account for their personal website. I accepted a possible glitch in communication and proceeded to wait for them to finish the checks. Nothing said about any damage to the items at that point. I thenwaitied a further month for any correspondence. I emailed another email address they supplied when I visited to chase this up being told I'd receive an update that evening... no update was given. I then contacted them again to follow the matter up and all I was told was that I would receive my evening into my bank account, no futher details or explanation. I them checked my account to see that only £166 had been paid instead of £236. They Claimed my items were dented and damaged when they arrived. Knowing the safety in which I packaged my items I found this entirely difficult to believe. They claimed they had sent me an email with the new price which I had not received and certainly would not agree to accepting. Awful company

May 17, 2017
Rated 2 out of 5 stars

Cheque bounced

Was quoted £180 and was offered £160 for my Iphone 6 which I thought was fair. Received cheque in the post, but payment bounced and am still awaiting payment.

To be fair they got back to me very quickly via email (same day) and helped me through this, said there was not enough money in that account and appologised deeply.

It would have been a 5 star if the payment had not bounced.

Hopefully will have payment soon.

April 20, 2017
Unprompted review
Rated 1 out of 5 stars

DO NOT USE...

DO NOT USE.... Offered me £190 for my iPhone then hit me with the standard line of "it does not match their expectations", and reduced this to £150. Despite getting the same price elsewhere... Also when i recieved my iPhone back the box looked like it had been ran over.. A friend had a simillar experince but he let them get away with it. DO NOT USE

April 13, 2017
Unprompted review
Rated 1 out of 5 stars

Very poor and disinterested

Having use Evirophone (and a couple of other services) many times before, I thought I would try this company, only to find that I really should have stuck with what I already knew. Firstly, their bag never arrived - so I had to email them a second time. They then took a number of days to assess the phone, finally telling me there was a screen blemish (news to me which, considering it was my phone, is somewhat concerning) and offered 50% of their original agreement - nonsense! And now, 7 days later, I am still awaiting receipt of the "tracked" phone - which they now inform me will be "posted" within 7 days of my rejection. Tried to express a little feedback in their direction - however they are completely oblivious!

All I can say is, from my experience, this appears to be a company worth avoiding...
EDIT:
Most interesting was iPhoneRecycling.co.uk tried to get this review removed claiming that it wasn't a verified purchase - only they had forgotten that I had an order no. letter to and from the CEO about my concerns which was swiftly forward to trustPilot!

December 12, 2016
Rated 1 out of 5 stars

No money after 4 months

Soon after I had sent in the iPhone, I received an email from iPhoneRecycling.co.uk saying that I had not removed the iCloud link. I followed the instructions given but did not hear back for a month. When I emailed them about this, they confirmed that I had indeed removed the iCloud link and said they would look into the matter. When nothing had happened after another month, I asked again, and this time they claimed I had not removed the iCloud link … I pointed out that they were contradicting themselves and asked for step-by-step instructions, but received no reply. A total of 4 months have passed now.

November 7, 2016
Rated 1 out of 5 stars

Revised offer rejected - still no phone received back after 3 weeks

I sent my phone in and was sent an updated offer which was over £100 less than originally quoted. I rejected the offer on the same day (22nd September) it is now 12th October and I have STILL not received my phone back. There has been no communication to me whatsoever as to where my phone is. There has been no response on the online chat and waiting for a response to my email. All the time, the iPhone is depreciating in value since the iPhone 7 was released. Awful.

October 12, 2016
Rated 5 out of 5 stars

Amazing fast service

I was quoted the best price by IPhoneRecycling compared to other websites but living on the Isle of Man I was nervous to send my phone away and I anticipated it would be a slow process where I would probably end up with less money than the quoted amount. However, I posted my phone off before lunchtime and the following day my phone had been received and the quoted amount of money was in my bank account that same day! Absolutely amazing service and I would recommend using this service to anyone!

October 10, 2016
Unprompted review
Rated 5 out of 5 stars

Fast and efficent

Sent my iPad back in the supplied padded envelop with additional internal protection. Excellent automated communication :

I got an alert that they had received it
I got an alert that they were checking it
I got an alert that they had paid what they had quoted becuase my device was as promised

At not point was I worried. Importantly they sent an alert as soon as they received it so no worries with it being lost in our once sadly famous Royal Mail. Several other services don't send you an alert on receipt which I think is a error.

Recommended recycler...

October 8, 2016
Unprompted review
Rated 5 out of 5 stars

Another successful Sale

Fantastic service. Kept up to date at all times by t st and email. Payment made same day as phone received.
My phone recycler of choice.

October 8, 2016
Unprompted review
Rated 5 out of 5 stars

Faultless

Excellent communication, speedy service. I couldn't recommend them highly enough

October 8, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was very easy to enter details of my phone
I wanted to recycle and the payment was done very promptly

October 8, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look