Island 4x4 Kent Reviews 

162
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

I order a lot of parts from them but not if i need them quickly. They take more time to process the shipping and their couriers (FEDEX) agent in Iceland provides worse service than DHL or UPS. Islan... See more

Rated 1 out of 5 stars

The wrong part was sent to me and despite numerous emails (no answer on their phone), they are either too inefficient, understaffed, or unable to arrange collection of the wrong part and for it to be... See more

Rated 5 out of 5 stars

Every order has always been perfect and delivered quickly and also packaged up properly. I was recently having problems logging in to see my latest order details, so I emailed them and they res... See more

Rated 5 out of 5 stars

I was quoted on various land rover parts- very happy with the prices& shipping cost. (I come from the land downunder) - I wanted to add to my quote & was having difficulties in doing so. Emailed the c... See more

Company details

  1. Auto Parts Store
  2. Auto Machine Shop
  3. Car Accessories Store

Information provided by various external sources

Land Rover parts, Land Rover spares, Range Rover parts and accessories for Freelander, Discovery, Defender and Series models. UK and worldwide mail order. Competitive prices. Land Rover parts, Land Rover spares, Range Rover parts and accessories for Fr...


Contact info

4.2

Great

TrustScore 4 out of 5

162 reviews

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4.2

All reviews

(162)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and quick

Great service and quick! All parts fitted, you will be my first place to buy parts again for my RR sport. Thanks so much :)

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience ordering…

A very pleasant experience ordering from Island 4x4 Kent. They kept me informed of the order progress and when the items were in stock shipped the next day before 10 am. When I opened the box there was a copy of the Landy news paper. A lovely touch. Thank you very much.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Informative at every stage of the on…

Informative at every stage of the on line ordering process. Packed well and delivered within 48 hours of a weekend order. Quality part that fitted perfectly and saved me £££’s in comparison to other suppliers.
No hesitation will use again… Landrover/Rangerover

July 25, 2023
Unprompted review
Rated 1 out of 5 stars

Lack of Communication

Bought a replacement washer reservoir. When examining vehicle, item not needed so attempted to return - no answer to emails, phone or other communication. Disappointing

May 24, 2023
Unprompted review
Rated 1 out of 5 stars

Shop elsewhere.

Not as good as they used to be. Cant get anyone to answer the phone. Ordered item..with in hours wanted to cancel, called emailed only to find the next day its been dispatched.. courier left safe item went missing. Island4x4 no help what so ever.

June 21, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered multiple times

Ordered multiple times, worst since he hasn't got a walk in shop. Parcels have been lost with delivery service and replacement also lost. Ordered again for a small part and no delivery again
Had to order somewhere else! Not happy don't understand why you can't walk in and get it ourselves

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered twelve bearings on the Wednesday, requested delayed delivery because of an unexpected appointment on the Thursday (which was acknowledged) and they were here on Friday morning. Perfect.

March 31, 2023
Unprompted review
Rated 1 out of 5 stars

really bad experience

really bad experience
made order and paied for 2 sets of glowplug DA1057.. received ONLY One set in addition must paied custom duty 30€ on delivery..send 4 e-mail at island 4x4
but not replay..
they are thief NEVER visit anymore this shop order date31/01/2023 invoice n.272563. ( Stefano giachi

January 29, 2023
Unprompted review
Rated 1 out of 5 stars

Poor after sales

Really good at taking money and shipping parts. But it goes to pot when you have a warranty issue. Seldom reply to emails, phone rings and rings, most emails get ignored. Very frustrating when the sales part of it goes so well. But in my opinion not worth the risk if they can't follow up after.

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We are so grateful for the speedy and professional service that we had from Island 4x4 as we prepared for an overland journey from the UK to Morocco.

We were in desperate need of a new half shaft and it arrived so quickly!

Thank you so much for your help, support and professionalism!

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

Great!! Will use them again.

Recently made 2 rather large orders of parts for my Land Rover from Island 4x4 and I have to say the service was great.

Ordered it all on there website and where the orders were quite large I was expecting a 3-4 days delay for shipping etc they were with me the next day.

I did notice one of the parts was faulty due to a manufacturing defect but contacted them as soon as I found out and Sam got it replaced and sorted virtually straight away and a replacement arrived the next day again.

Will be safe to say I will be using this business for all my Land Rover parts from now on!!

Thanks again Sam 👍

September 27, 2022
Unprompted review

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