Island Bathrooms Reviews 

144
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We went to Island bathrooms in Salisbury and had a consultation with Jamie L. We found the selection of bathrooms on display to be good and varied and of excellent quality. Jamie was great at helping... See more

Company replied

Rated 5 out of 5 stars

I was recommended to go to Island Bathrooms / Waterworks and they were brilliant. Both Alfie and his colleague were so friendly and helpful. They guided me through the process and made sure I had ev... See more

Company replied

Rated 5 out of 5 stars

First dealt with Island 7 years ago and was impressed with their "can do" attitude. Every interaction since, they have gone above and beyond. Customer service really matters to them. Kudos to Lorraine... See more

Company replied

Rated 5 out of 5 stars

Lorraine, our first point of contact, was incredibly helpful in tracking down a replacement soft close toilet seat from the bathroom renovations we did 10 years ago, with Island Bathrooms supplying a... See more

Company replied

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Home Improvement Store

Written by the company

Since 1981, Island Bathrooms has been the trusted bathroom supplier for Bournemouth, Salisbury, and the surrounding areas. With over 40 years of experience, we provide many high-quality bathroom products. Our styles range from modern to traditional. We make sure every customer finds the perfect fit for their home. Our showrooms in Bournemouth and Salisbury have a wide range of baths, showers, sinks, toilets, and bathroom furniture. Our friendly staff is ready to give you expert advice. Additionally, our clearance centre and two warehouses provide fantastic deals on top-brand products. At Island Bathrooms, we pride ourselves on exceptional customer service, competitive pricing, and our commitment to quality. Visit us today to see why we have been a trusted name in bathroom supplies since 1981.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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4.8

All reviews

(144)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress free bathroom design

Having never undertaken any big projects in the home, I was feeling rather daunted about how to get started with my bathroom re-fit. As soon as I started chatting to Paul (Sutton) in the Holdenhurst Road branch of Island Bathrooms, I felt much more at ease. Paul measured up the bathroom and talked me through all the options. He was mindful throughout of my budget and helped me to choose accordingly. The whole process became much less daunting and when Paul showed me the design he'd made on his computer, it all became very real and exciting! I'm very pleased with the finished result. One of the boxes of LVT was slightly damaged in delivery, and Matt (Webb) quickly organised a replacement and work on the bathroom wasn't delayed. I would definitely recommend Island Bathrooms for a stress-free, smooth and in fact enjoyable experience of designing your bathroom.

January 9, 2025
Unprompted review
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Reply from Island Bathrooms

Hi there,

Thank you so much for taking the time to write such a thoughtful review. We're really glad Paul and Matt were able to make the whole process feel smooth and stress-free for you – that’s exactly what we aim for! Your kind words mean a lot, and we’re so pleased you’re happy with the end result.

Warm regards,
Island Bathrooms Team 💙

Rated 5 out of 5 stars

Island Bathrooms....excellent

My experience with Island Bathrooms has been first class.
My bathroom designer, Paul Sutton was brilliant from start to finish. His knowledge of the products meant the finished bathroom optimises the space perfectly.
Nothing was too much trouble for him. Visits to the showroom were always productive and his knowledge meant the right products were chosen for the space I had.
I would highly recommend Island Bathrooms.
I am very happy with my finished bathroom.

January 27, 2025
Unprompted review
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Reply from Island Bathrooms

Thank you so much, Shelley! We're delighted to hear that Paul provided such a brilliant service and helped design a bathroom that makes the most of your space. It's wonderful to know that your visits to the showroom were productive and that you're so happy with the final result. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Thank you Inese

We bought a new bathroom through the Salisbury branch. Inese was superb. Excellent attention to detail and she really showed an interest in what we wanted and made some very helpful suggestions along the way. The design that she proposed for us was just what we wanted. Thank you.

March 4, 2025
Unprompted review
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Reply from Island Bathrooms

Dear Richard,

Thank you so much for your kind words! We're thrilled to hear that Inese was able to help you create the perfect bathroom design. We'll be sure to pass along your compliments to her. Your feedback means a lot to us, and we're glad you had such a positive experience with our Salisbury branch.

Thank you,

Island Bathrooms Team

Rated 5 out of 5 stars

Paul Sutton - 5 stars

Paul Sutton at the Bournemouth branch comes highly recommended from us. Paul helped us with our new en suite design, particularly to make it a workable design for the footprint as is smaller than the main bathroom. Paul listens to what you want and need, doesn’t try to sell you what you don’t want, and offers creative and workable solutions.
Would definitely work with Paul again.

February 19, 2025
Unprompted review
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Reply from Island Bathrooms

Thank you so much! ⭐⭐⭐⭐⭐

It’s fantastic to hear that Paul was able to help design a practical and stylish en suite for you. He’s great at finding solutions that work for each space while keeping your needs in mind. We truly appreciate your recommendation and would love to work with you again in the future!

- Island Bathrooms Team

Rated 5 out of 5 stars

Loft ensuite

Kirsty (Salisbury) helped us from start to finish in the design of our tiny ensuite in a loft conversion. The space was going to be difficult and we had a budget to stick to, but with her help and insights the process was as stress free as possible and we have a fantastic looking shower room. Impeccable customer service and quality of goods at very reasonable prices. Would highly recommend

January 12, 2025
Unprompted review
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Reply from Island Bathrooms

Thank you so much, Lorna! We're thrilled to hear Kirsty helped make your loft ensuite project smooth and stress-free. Enjoy your new shower room, and we really appreciate the recommendation!

Rated 4 out of 5 stars

Helpful assistance

The extensive showrooms displayed many items. As we considered our options, it was useful to sit and talk with Tonia. Her detailed knowledge assisted us in selecting fittings, flooring, cabinets etc.
Tonia's accurate planning resulted in the best use of the limited space available, and we now have a well appointed shower room just as we had envisaged.

January 17, 2024
Unprompted review
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Reply from Island Bathrooms

Thank you so much, Kathleen, for your kind words and thoughtful review! We’re thrilled to hear that Tonia’s expertise and planning helped bring your vision to life, making the best use of your space. It’s always a pleasure to assist our customers in creating a space they’ll love.

If there’s anything we could do to make your experience even better next time, we’d love to hear your thoughts! Wishing you all the best with your beautiful new shower room.

Best regards,
Island Bathrooms Team

Rated 5 out of 5 stars

Great Company

Island Bathrooms supplied everything for our main bathroom, 2 en-suites and a cloakroom. The service from Simon Whitelock in helping us make the right decisions through to Lorraine Dowden who handled the admin to ensure we had all the warranties has been exceptional. I would highly recommend the whole team.

November 20, 2024
Unprompted review
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Reply from Island Bathrooms

Hi AL,

Thank you for your kind words! We’re so pleased Simon and Lorraine could provide the support you needed throughout the process. Your recommendation means a lot to us, and we’re delighted to have been a part of your project.

Best regards,
The Island Bathrooms Team

Rated 5 out of 5 stars

Excellent customer service

So pleased I went to Island Bathrooms - Paul was really helpful with the design of our small bathroom and finding the right products for us, at good prices too. Would definitely recommend and use again.

November 15, 2024
Unprompted review
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Reply from Island Bathrooms

Hi Ann,

Thank you for your lovely feedback! We're so pleased to hear that Paul was able to help with the design and find the right products for your bathroom. It's great to know you’re happy with the service and prices. We really appreciate your recommendation and look forward to helping you again in the future!

Best regards,
The Island Bathrooms Team

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish by Kirsty at Island bathrooms. Definitely will recommend this business. Kirsty was very helpful in choosing items and knowledgeable about all the products.

October 29, 2024
Unprompted review
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Reply from Island Bathrooms

Hi Sarah, thank you so much for your lovely feedback! We're thrilled to hear Kirsty could help make your experience with us so positive. We'll be sure to pass along your kind words to her. If there's anything more we can help with, please don't hesitate to reach out. Warm regards,
Island Bathrooms Team

Rated 5 out of 5 stars

Helpful competitive no pressure…

Helpful competitive no pressure and fantastic selection, friendly service made for a no nonsense and positive experience buying our new bathroom.

October 17, 2024
Unprompted review
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Reply from Island Bathrooms

Hi Ant, thank you for your kind review! We're pleased to know you enjoyed our selection and no-pressure service. Wishing you all the best with your new bathroom, and we’re here anytime you need us.
Warm regards,
Island Bathrooms Team

Rated 5 out of 5 stars

Very friendly

Very friendly, yet professional, advice and assistance from Stacey.
The showroom had a wide variety of items which made making a choice easier.
We would happily recommend Island Bathrooms.

October 18, 2024
Unprompted review
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Reply from Island Bathrooms

Hi Keith, thank you for your kind words! We’re so glad Stacey and our showroom made your experience enjoyable and helped you make your choices. Your recommendation means a lot to us. If you need any further assistance, we’re here to help!
Warm regards,
Island Bathrooms Team

Rated 5 out of 5 stars

Professional and helpful staff

Everyone at Island Bathrooms have been very helpful and professional from the very beginning of our project up to end. We had complete refurbishment of two bathrooms. We received great advice on layout and products. Unfortunately, some of the items arrived damaged, scratched and wrong colour however this came from the manufacturer and Island Bathrooms health with it promptly.

September 26, 2024
Unprompted review
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Reply from Island Bathrooms

Hi Admir, thank you for your feedback! We’re delighted to hear you appreciated the advice and support from our team throughout your project. Again, our apologies for the issues with the items from the manufacturer, but we’re glad we could help resolve it quickly. Wishing you many enjoyable moments in your new bathrooms!
Warm regards,
Island Bathrooms Team

Rated 5 out of 5 stars

Great product range and polite and…

Great product range and polite and knowledgeable staff.

September 26, 2024
Unprompted review
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Reply from Island Bathrooms

Hi Graham, thank you for your kind review! We're so pleased to hear you enjoyed our product range and found our team helpful. We’re here anytime you need us! Warm regards,
Island Bathrooms Team

Rated 5 out of 5 stars

This is our fifth bathroom from Island…

This is our fifth bathroom from Island Bathrooms, the service and quality of your products has been exceptional. Ashley has served us every time and has always helped us with friendly advice and tailored the bathrooms to our needs.

September 25, 2024
Unprompted review
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Reply from Island Bathrooms

Hi David, thank you so much for your continued trust in us! We’re thrilled to hear that Ashley has been able to assist you with each of your projects and provide the service and advice you need. Wishing you many happy moments in your new bathroom, and we’re here anytime for your next project!
Warm regards,
Island Bathrooms Team

Rated 5 out of 5 stars

Ives

I bought my bathroom from Island Bathrooms contact Kirsty Walters, and have now been installed.
Thank you Lee/Justin and your team for a superb quality job with very high standard of work
Excellent efficient service and friendly team.

September 2, 2024
Unprompted review
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Reply from Island Bathrooms

Hi Wilma, thank you for your kind words! We’re delighted to hear that Kirsty, Lee, Justin, and the team could help bring your bathroom project to life with the quality and service you expected. Wishing you all the best with your new space!
Warm regards,
Island Bathrooms Team

Rated 5 out of 5 stars

Paul Sutton specified a bathroom suite…

Paul Sutton specified a bathroom suite for us back in June and now it's been installed and working for a couple months I wanted to give you some feedback.

Firstly we are very pleased with the design you came up with, the fittings are lovely and feel "quality". Overall we couldn't be happier with the bathroom suite; wall hung basin and WC, bath, shower and towel radiator. We only had one minor issue with the shower screen, a manufacturing issue not a supply issue, and that was resolved promptly by Lorraine.

All-in-all we couldn't be happier with the service Island Bathroom gave us.

September 13, 2024
Unprompted review
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Reply from Island Bathrooms

Hi Robin, thank you for taking the time to share your experience! We’re thrilled to hear how pleased you are with the design and fittings Paul recommended, and it’s great to know that Lorraine could help resolve the minor issue quickly. Your feedback means a lot to us, and we’re here anytime you need us.
Warm regards,
Island Bathrooms Team

Rated 5 out of 5 stars

I had an issue with a bathroom beaker holder

I had an issue with a bathroom beaker holder, the inner seal insert had started to break up.
I called Island bathrooms and spoke to Lorraine Dowden. within a couple of days I received a new seal, plus spare. Excellent customer service. Thanks to Lorraine Dowden.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Inese and Stacey at Bathrooms @ No5…

Inese and Stacey at Bathrooms @ No5 have been very helpful in sourcing things for my new bathroom. They have gone above and beyond in making sure everything arrived when needed .
They also made some very good design suggestions for products that fitted in with my scheme, and were very good prices.
Will definitely shop with them again.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Inese was amazing

Inese was amazing! She went above and beyond to deliver all the help and advice I needed with a very friendly and polite attitude. Made what I initially considered a daunting task effortless. She is a credit to this business, thank you again Inese.

August 15, 2024
Unprompted review
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Reply from Island Bathrooms

Thank you so much for your lovely review! We're absolutely thrilled to hear that Inese was able to make your experience so positive. She truly is a gem, and we're lucky to have her on our team. Your kind words will certainly make her day!

It's wonderful to know that what started as a daunting task became effortless with Inese’s help. We always aim to provide that level of service, and it's fantastic to see it recognised.

Thank you once again for choosing Bathrooms @ Unit 5. We hope to see you again in the future!

Warm regards,
Bathrooms @ Unit 5 Team

Rated 5 out of 5 stars

Ashley

Ashley, Jamie & Sue delivered excellent customer service. They are polite, friendly, professional & knowledgeable.
Thank you for helping with our new bathroom. Outstanding service all round!

May 22, 2024
Unprompted review
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Reply from Island Bathrooms

Thank you for your wonderful feedback! We’re delighted that Ashley, Jamie, and Sue provided you with excellent service. Your kind words mean a lot to us, and we’re so pleased we could help with your new bathroom.

Thank you again for choosing us!

Warm regards,
Bathrooms @ Unit 5 team

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