Island Bathrooms Reviews 

144
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We went to Island bathrooms in Salisbury and had a consultation with Jamie L. We found the selection of bathrooms on display to be good and varied and of excellent quality. Jamie was great at helping... See more

Company replied

Rated 5 out of 5 stars

I was recommended to go to Island Bathrooms / Waterworks and they were brilliant. Both Alfie and his colleague were so friendly and helpful. They guided me through the process and made sure I had ev... See more

Company replied

Rated 5 out of 5 stars

First dealt with Island 7 years ago and was impressed with their "can do" attitude. Every interaction since, they have gone above and beyond. Customer service really matters to them. Kudos to Lorraine... See more

Company replied

Rated 5 out of 5 stars

Lorraine, our first point of contact, was incredibly helpful in tracking down a replacement soft close toilet seat from the bathroom renovations we did 10 years ago, with Island Bathrooms supplying a... See more

Company replied

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Home Improvement Store

Written by the company

Since 1981, Island Bathrooms has been the trusted bathroom supplier for Bournemouth, Salisbury, and the surrounding areas. With over 40 years of experience, we provide many high-quality bathroom products. Our styles range from modern to traditional. We make sure every customer finds the perfect fit for their home. Our showrooms in Bournemouth and Salisbury have a wide range of baths, showers, sinks, toilets, and bathroom furniture. Our friendly staff is ready to give you expert advice. Additionally, our clearance centre and two warehouses provide fantastic deals on top-brand products. At Island Bathrooms, we pride ourselves on exceptional customer service, competitive pricing, and our commitment to quality. Visit us today to see why we have been a trusted name in bathroom supplies since 1981.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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No recent history of asking for reviews

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4.8

All reviews

(144)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service all round

I found what I needed on the website but wanted to check details. I spoke with Stacey and she couldn't have done more to help. Within minutes I had photos emailed to me so I could visually check the item was correct and it was in the post that day. I received the item within 24 hours and I'm not local to Island Bathrooms. I honestly don't think they could have done anything better. I work in an environment that needs things asap and this is the service you hope to receive from all suppliers. Thanks again Stacey

June 27, 2024
Unprompted review
Island Bathrooms logo

Reply from Island Bathrooms

Thank you so much for your kind words! We’re thrilled that Stacey was able to assist you so efficiently. It’s fantastic to hear that everything went smoothly, and we appreciate your recognition of our efforts. We’re here whenever you need us!

Thanks again for choosing Island Bathrooms and Bathrooms at Unit 5.

Best regards,

Rated 2 out of 5 stars

Placed our order on 10th May with units…

Placed our order on 10th May with units due for delivery Early June, When we contacted them to chase the order hadn't been processed causing us project delays. Staff were helpful however in getting this resolved.

June 13, 2024
Unprompted review
Island Bathrooms logo

Reply from Island Bathrooms

Hello Mr. Cake,

Thank you for your feedback.

I sincerely apologise for the inconvenience caused by the delay in processing your order. Regrettably, your email request inadvertently ended up in our trash folder, and the lack of payment prevented it from appearing in our system.

I am glad to hear that our staff were able to assist you in resolving the issue though. Should you need any further assistance or details, please do not hesitate to contact our main office.

We appreciate your understanding and patience.

Best regards,

Rated 5 out of 5 stars

Broken shower part ost helpful in providing me me…

Most helpful in providing me with information and assistance to replace a broken shower part which was purchased over 4 years ago without additional payment needed.

June 3, 2024
Unprompted review
Island Bathrooms logo

Reply from Island Bathrooms

Hello,

Thank you for your kind review.

We are delighted to hear that our team was able to assist you in replacing the broken shower part, even after four years and without additional payment. Customer satisfaction is our top priority, and it's wonderful to know we could provide the support you needed.

If you require any further assistance, please don't hesitate to reach out.

Best regards,
Island Bathrooms

Rated 5 out of 5 stars

We have always had excellent service…

We have always had excellent service from Island Bathrooms, products are of good quality and a lot of choice and they are so helpful, very speedy response to any queries. Lorraine from customer service is there to help and assist in anyway she can, an asset to the company. Thank you Island Bathrooms and a special thank you to Lorraine.

May 23, 2024
Unprompted review
Island Bathrooms logo

Reply from Island Bathrooms

Hi,

Thank you so much for your wonderful review.

We are thrilled to hear that you have consistently received excellent service from Island Bathrooms and found our products to be of good quality with a wide range of choices. It’s great to know that our team has been helpful and responsive to your queries.

A special thank you for highlighting Lorraine’s efforts. She is indeed an asset to our company, and we will make sure she receives your kind words.

If there’s anything more we can do for you, please feel free to reach out.

Best regards,
Island Bathrooms

Rated 5 out of 5 stars

New Bathroom

We have always gone to Island Bathrooms over the years in Salisbury. Fantastic showroom and really helpful staff. Jamie Lingham was our assistant just recently and he was happy, informed and gave us great service.

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service from Stacey

Stacey helped us to kit out a bathroom and toilet and made the whole process so easy and enjoyable. She really went above and beyond to find suitable items to fit all of our needs (we had quite specific requirements!) even when we changed our mind halfway through about colour.

It was so nice to be able to confidently leave it in someone else’s hands and know it was all taken care of. Would happily recommend her to anyone and would use Island Bathrooms again if we ever needed to. 5 star service :)

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, Friendly Service

Professional, friendly service and excellent advice from Paul. Easy to place order and good selection of quality items on display with a wide range of prices, clear communication throughout the buying process and fantastic delivery service from Fernando. Thanks everyone.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

I’m happy to say I’ve been dealing with…

I’m happy to say I’ve been dealing with Island bathrooms for the last seven years for all my bathroom supplies excellent service. Specially if I ever had any problems, Lorraine will put extra effort in to sort it, so it doesn’t make me a problem and specially my customer 10 out of 10

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Professional Service

Ashley was very professional and helpful. He took time to listen to what we would like and then was able to show us relevant products that would fit in with the water system we had in our house. He took time to explain everything to us and no question was too small. We did not feel rushed or pushed into any decisions. Would definitely recommend Ashley and Island Bathrooms to anyone who wanted bathroom products.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

This is the 2nd time, in so many years that we have used Island Bathrooms, both times they have been impressive throughout the process. Simon Crane, who I cannot recommend highly enough, translated our random ideas into 3 beautiful bathrooms. He has been designing bathrooms for many years and it shows, he is hugely experienced and knowledgeable, he offered ideas, made suggestions and accommodated any changes we made during the process. He recommended the bathroom fitters, Design me a bathroom, (Justin Perrett) and just like the last time the whole team went above and beyond expectation. They were always on had to ask exactly where we wanted, things such as the exact location of lighting and depth of recess (for my bottles!) to ensure we had the bathroom we wanted. They were always clean, tidy and super friendly, a truly amazing professional team. I feel very fortunate to have had such a fantastic experience, given the horror stories of some of my friends.

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered Shower door, panels and tray SO264222

Just put an order in for Shower door, Shower panels, Shower tray and a towel rail. Excellent advice from Josh. Very helpful and professional. Gave us time to make a decision with out any pressure. Plenty of choice at very good prices.

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding display and Excellent Service.

We thought the display was outstanding helping us to narrow our ideas on what we wanted. We then approached Josh Brown who help us narrow it further and gave us excellent advice on the pros and cons of the final options. His guidance through the purchasing process was outstanding and we are looking forward to receiving our shower screen before Christmas. Thank you very much.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

My husband and I visited the showrooms…

My husband and I visited the showrooms today and were served by Simon Whitelock. We found him to be friendly, knowledgeable, helpful and efficient. We would not hesitate to recommend Island Bathrooms, and place our order for our bathroom refurbishment.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Warm welcome on entering the shop great coffee while browsing. very helpful with all bathroom items. Amazing bathroom shop
Brought 2 bathrooms from them excellent quality and customer service. Going back to get mirrors

September 27, 2023
Unprompted review

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