Island Bathrooms Reviews 

144
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We went to Island bathrooms in Salisbury and had a consultation with Jamie L. We found the selection of bathrooms on display to be good and varied and of excellent quality. Jamie was great at helping... See more

Company replied

Rated 5 out of 5 stars

I was recommended to go to Island Bathrooms / Waterworks and they were brilliant. Both Alfie and his colleague were so friendly and helpful. They guided me through the process and made sure I had ev... See more

Company replied

Rated 5 out of 5 stars

First dealt with Island 7 years ago and was impressed with their "can do" attitude. Every interaction since, they have gone above and beyond. Customer service really matters to them. Kudos to Lorraine... See more

Company replied

Rated 5 out of 5 stars

Lorraine, our first point of contact, was incredibly helpful in tracking down a replacement soft close toilet seat from the bathroom renovations we did 10 years ago, with Island Bathrooms supplying a... See more

Company replied

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Home Improvement Store

Written by the company

Since 1981, Island Bathrooms has been the trusted bathroom supplier for Bournemouth, Salisbury, and the surrounding areas. With over 40 years of experience, we provide many high-quality bathroom products. Our styles range from modern to traditional. We make sure every customer finds the perfect fit for their home. Our showrooms in Bournemouth and Salisbury have a wide range of baths, showers, sinks, toilets, and bathroom furniture. Our friendly staff is ready to give you expert advice. Additionally, our clearance centre and two warehouses provide fantastic deals on top-brand products. At Island Bathrooms, we pride ourselves on exceptional customer service, competitive pricing, and our commitment to quality. Visit us today to see why we have been a trusted name in bathroom supplies since 1981.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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No recent history of asking for reviews

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4.8

All reviews

(144)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Jamie Lingham is an excellent salesman

Jamie Lingham is an excellent salesman. He's very personable, patient, knowledgeable and professional. He is definitely is making our bathroom renovation journey, so far, far smoother and more enjoyable compared to before we had his expertise at hand. He is an asset to Island Bathrooms Salisbury. Cannot recommend him enough!

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service…

Excellent service very knowledgeable salesmen (Ashley Pickford) excellent showroom layout nothing to much trouble explained everything in detail and the best deal for our needs would 100% recommend island bathrooms and coffee was lovely thank you

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied.

Having accepted a quote from our installers (SGS) we were unsure what the equipment was and were advised to visit Island Bathrooms to view the equipment. Ashley was very helpful, knowledgable and very proffesional. He understood our concerns and advised us on the pros and cons of our various choices and ammended our order accordingly. The showroom at Salisbury was well laid out and was a pleasure to visit. No hard sell, every idea thoughtfully explained. we left knowing that our ensuite was going to be wonderful after the experience we had with Island Bathrooms. Very excited.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant and so helpful

Island bathrooms couldn't have been more helpful in communicating about my order of bathroom vanity, finding replacement parts and even helping to deliver to me. They've been brilliant and I hope to use them again in the future.

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

An excellent service.

Island Bathrooms provided an excellent service. They have a good quality range of products for differing budgets. Ashley was extremely knowledgeable and helped with appropriate suggestions, understanding just what we wanted and/or needed. Sue was friendly and helpful in arranging the delivery at a time to suit us. We are very happy with all of our purchases which are now installed and fitted.

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service.

I have just had my bathroom completely refitted. Josh in the showroom was so helpful and knew just what would be right for me. The customer service was brilliant, with a great attention to detail.
I am thrilled with my new bathroom.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Support with Plaanning our New Bathroom

We had an idea about what we were looking for but didnt know where to start and the team at Island Bathrooms looked after us from the moment we walked into the showroom. They explained our options, gave us lots of choice, listened to what we wanted and came up with plans for a fantastic new bathroom. The pricing was reasonable and we are really looking forward to our installation. Tonia has been really helpful , easy to contact and has been happy to speak directly to our installers and tile suppliers to make everything seamless. We have been delighted with the service so far.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE - SALISBURY

We have just bought and had our bathroom completely re-fitted and are very happy from start to finish. Jamie Lingham in the showroom was very polite, professional and helpful. He was patient throughout as helped us identify and confirm the products needed to put together the bathroom that we envisaged. We cannot praise him high enough, thank you

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

We were directed to Island through our fitter and Paul Sutton was so helpful and always coming up with ideas to help us. All of the products are lovely quality and we are thrilled with the results. Looking forward to dealing with them again on future projects and highly recommend.

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

New shower room

We needed to restyle our tired bathroom to an accessible shower room as I am partially disabled. We were recommended Island Bathrooms by our plumber/heating engineer and were not disappointed. we dealt with Paul Sutton at the Bournemouth showroom who was extremely helpful. They supplied all our sanitary ware plus grab rails and shower seat. Would thoroughly recommend them.

November 6, 2022
Unprompted review
Rated 1 out of 5 stars

Island bathroom Bournemouth

Island bathroom Bournemouth

Very rude. I asked a gentleman working there about the price of one of there toilets, he asked a lady working there as he didn’t know the price. The lady replied “ too much money”.
The worst customer service experience I ever had since long time

February 22, 2023
Unprompted review
Island Bathrooms logo

Reply from Island Bathrooms

Hi Adam,
We would like to address the comments vou have made following your visit to the showroom. Knowing the team in the showroom, the comment you have quoted would have only ever have been in jest and in a light-hearted manner.

The gentleman you spoke to may not have been one of our designers, hence asking a colleague for further information. We pride ourselves on amazing customer service and believe this must be a misunderstanding and are confident the colleaque vou spoke to would have followed this up with further information.

If vou received this comment not in the manner it would have been intended we can only explain that it would not have been made in a rude tone.

All of the items in our showrooms are individually priced so this would have been an anomaly as to why the price wasn't available on the product at the time.

Rated 5 out of 5 stars

We worked with Tonia at Island…

We worked with Tonia at Island bathrooms who was very helpful, quick to respond and flexible when we changed our minds several times. They have nice things in there and unbeatable prices. Recommend.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

I have had exceptional service

I have had exceptional service, Tonia has the patience of a saint having changed my mind on colour several times. Stacey also had a hand in my final choice for which I thank her. I cannot praise this company enough.

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Having been recommended to go to Island Bathroom, I wasn't disappointed. Paul walked us round the show room and helped design and choose all the details then put together a drawing and a quote it was as simple as that after making a few alterations.

May 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great range, knowledgeable staff

Polite, helpful and knowledgeable staff who listened to our requirements and who were able to provide a solution that matched our vision for our new bathroom. Ashley was able to provide input that turned our ideas in to a practical solution.

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

A Complete Transformation

We have used Island Bathrooms for quite a number of projects over the years and always been greatly satisfied with the end result. Last year’s project took a while to complete due to circumstances but a transformation in creating a Jack and Jill shower room between two double bedrooms is proving to be a winner. Excellent care from Simon Whitelock, nothing too much trouble when planning and replanning.

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Simon Whitelock @ Island Bathrooms (Bournemouth)

Recently had a new bathroom installed by Island Bathrooms @ Bournemouth and the install team “Design me a Btahroom.Com”. The task was really quite involved - a very old house, uneven floors and walls.

Great communication, regular updates. I was very impressed by Simon Whitelock @ Island Bathrooms. He was extremely helpful, knowledgeable, friendly and clearly understands the business well.

The installation team used by Island Bathrooms consisted of Justin and his team, Vincent and Julio. They all worked extremely hard, explaining any issues as the work progressed. Cleary issues are going to arise. As they did Simon and Justin explained all available options to resolve, nothing was too much trouble. The results look fantastic and so professional. I highly recommend Island Bathrooms to you.

November 18, 2022
Unprompted review

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