Island Bathrooms Reviews 

144
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We went to Island bathrooms in Salisbury and had a consultation with Jamie L. We found the selection of bathrooms on display to be good and varied and of excellent quality. Jamie was great at helping... See more

Company replied

Rated 5 out of 5 stars

I was recommended to go to Island Bathrooms / Waterworks and they were brilliant. Both Alfie and his colleague were so friendly and helpful. They guided me through the process and made sure I had ev... See more

Company replied

Rated 5 out of 5 stars

First dealt with Island 7 years ago and was impressed with their "can do" attitude. Every interaction since, they have gone above and beyond. Customer service really matters to them. Kudos to Lorraine... See more

Company replied

Rated 5 out of 5 stars

Lorraine, our first point of contact, was incredibly helpful in tracking down a replacement soft close toilet seat from the bathroom renovations we did 10 years ago, with Island Bathrooms supplying a... See more

Company replied

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Home Improvement Store

Written by the company

Since 1981, Island Bathrooms has been the trusted bathroom supplier for Bournemouth, Salisbury, and the surrounding areas. With over 40 years of experience, we provide many high-quality bathroom products. Our styles range from modern to traditional. We make sure every customer finds the perfect fit for their home. Our showrooms in Bournemouth and Salisbury have a wide range of baths, showers, sinks, toilets, and bathroom furniture. Our friendly staff is ready to give you expert advice. Additionally, our clearance centre and two warehouses provide fantastic deals on top-brand products. At Island Bathrooms, we pride ourselves on exceptional customer service, competitive pricing, and our commitment to quality. Visit us today to see why we have been a trusted name in bathroom supplies since 1981.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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No recent history of asking for reviews

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4.8

All reviews

(144)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Having worked with many suppliers this…

Having worked with many suppliers this was my first significant dealing with Island Bathrooms Holdenhurst Rd. My order was managed by Tonia and the process was nothing short of perfect in all aspects.

I will try and use Tonia and Island bathrooms ongoing in preference to all others - highly recommended.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

I would like to say a genuine thank you…

I would like to say a genuine thank you to Paul Sutton @ Island Bathrooms for all his hard work. I really appreciated the level of care he took in listening to what I needed, showing me everything he thought was relevant (and he really knows his stock!), telling me what he thought would work best and getting me to consider things I hadn’t thought about! With all the companies I’ve dealt with, this has been the most positive experience so far!

December 26, 2021
Unprompted review
Rated 5 out of 5 stars

Wetroom conversion

We visited Island Bathrooms in Holdenhurst Road, Bournemouth, when we made the decision that we needed to convert our existing dated bathroom into a safe wet room. We had no idea where to start or exactly what we needed. However, Simon Whitelock listened to our needs and pointed us in the right direction, making helpful suggestions and recommendations. He made everything so easy for us and made all the arrangements. We are extremely pleased with the finished space. Can't recommend Island Bathrooms and Simon Whitelock and the whole team highly enough. Thank you!

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

Helpful, knowledgeable and friendly!

We've shopped in the Cleveland Road store twice - once in person and once over the phone. Both times Tansey was extremely helpful and knowledgeable and on the second occasion she presented us with alternative options when things weren't in stock. We will definitely return thanks to the great customer experience!

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great knowledge and service!

We dealt with Attila Kozma and from start to finish the service was brilliant, never pushed us in to anything we didn't want and put no pressure on us at all to buy.

He designed our bathroom and helped us choose the right products we needed, we had no idea there would be so much choice of taps, Attila did a lot of behind the scenes work trying to find ones we not only liked but would work with our water pressure.

Communication was great throughout and would highly recommend Island bathrooms and Attila to my friends and family.

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

I searched far and wide for a Hansgrohe…

I searched far and wide for a Hansgrohe tap which I could receive for fitting in two day’s time. Chloe was quite magnificent in the way she took my call, then checked for stock. She has arranged for delivery next day by wonderful Royal Mail. The outcome is a delighted customer who will pass the word on. 5 stars but would do 10 if it were possible!

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Repeat customers

We've had our Bathroom installed by Island Bathrooms and they were so helpful at every stage of ordering and installation that we asked them to install a new cloakroom for us. Again, they were so helpful that we ordered some other fittings from them. The showroom staff are particularly well-informed and helpful.
We've already recommended them to lots of our friends

July 30, 2021
Unprompted review
Rated 5 out of 5 stars

EXCELLENT after sales

EXCELLENT after sales. We were very impressed with their help when we were ordering and we were kept informed with delivery. One item was damaged and it has been re-ordered immediately. I would have no hesitation in recommending them. We used the Holdenhurst Road shop.

July 6, 2021
Unprompted review
Rated 1 out of 5 stars

Beware what you buy

Beware what you buy , if you make a mistake boy they will charge a massive restocking fee . Most of the items we purchased from their stock clearance shop we found cheaper on the internet , not really stock Clearance just an advertising gimmick .

July 2, 2021
Unprompted review
Island Bathrooms logo

Reply from Island Bathrooms

Hello Steve,

We would like to take the time to respond to the points you have made in your review.

Due to the closure of our Cleveland Road showroom we are indeed having a clearance sale. In this instance you purchased a vanity unit, while being brand new this was put on display in the showroom for customers to see it.

We have a handing charge in place on returned clearance items as they need to be put back on display within the showroom but our showroom installation team. We would also like to draw attention to the signs throughout the showroom clearly drawing attention to the restocking policy.

We believe this encourages you to ensure the items you purchase are suitable for your requirements before purchasing and our team subsequently removing and wrapping your item. This is something you were advised to do before buying this item.

In regard to finding items cheaper online we believe our clearance sale offers great value on what are mostly brand new items, many still boxed as new. While we accept You can often find items available online available for a range of prices we price everything fairly according to its value.

As to your final comment, this is not an advertising gimmick, the showroom is closing later this year as our business continues to adapt to the ongoing pressures as a result of the pandemic.

Many thanks
Island Bathrooms

Rated 5 out of 5 stars

We ordered 3 bathroom suites from…

We ordered 3 bathroom suites from Island Bathrooms and found the service and after sales excellent. There were several problems to overcome due to mixed up measurements but Stacey & Tim dealt with everything promptly and sorted each issue as it arose. I would definitely recommend them as a company they have been fantastic throughout. Thank you Island Bathrooms.

January 8, 2021
Unprompted review
Rated 5 out of 5 stars

Tonia ( Island Bathrooms showroom on…

Tonia ( Island Bathrooms showroom on Holdenhurst Road ) ,made choosing our new bathroom and subsequent ensuite shower room so easy and stress free . She is very talented at helping you visualise what will look brilliant , especially as both our rooms are so small. Over the moon with the finished bathroom ,we are fitting of our ordered ensuite shower room as soon as our bathroom fitter can give us a date . The quality of ordered goods is second to none.

October 15, 2020
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommended

I was really happy with the helpful ideas and suggestions in planning my new bathroom, chosen from a large range of products which were very competitively priced. The staff were friendly and the service was excellent. I'm so pleased with my new bathroom and I would thoroughly recommend Island Bathrooms.

September 25, 2020
Unprompted review

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