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Rated 1 out of 5 stars

Bought a £200.00 Christmas tree from Rip-off VERY Endless calls to fake email addresses calls to fake customer care numbers! No one ever arrives to collect the parcel... No one to talk t... See more

Rated 1 out of 5 stars

Item rtnd to me advising not in acceptable condition. Rang and advised to email. 6 or 7 emails later, including photographic evidence, that still haven't answered my questions or provided a rtn addr... See more

Rated 1 out of 5 stars

Worst customer service possible. Robot generic answers via e-mail and phone... Prices are extortionate. Hidden fees always apply so expect the unexpected with any shop direct company. Products are usu... See more

Rated 1 out of 5 stars

Paid for an order a month ago and it still has not been delivered. Multiple enquiries have resulted in either being asked if the item has arrived yet (it hasn't) or being told to wait a little longer.... See more

Company details

  1. Children's Clothing Store
  2. Computer and Accessories Store
  3. Cosmetics Store
  4. Fashion Accessories Store
  5. Game Store
  6. Gaming service Provider
  7. Gift Shop
  8. Jewelry Store
  9. Photo Shop

Information provided by various external sources

Buy Online at isme.com across women´s fashion,mens,kids, electricals and homewares - FREE NEXT DAY DELIVERY AND FREE RETURNS (T&CS apply see website for details)


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient and reliable customer service.

Goods delivered promptly. Rates and terms are as advertised. No hidden catches. The whole process is very transparent. Any enquiries are dealt with politely and promptly by customer services. Great way to shop. Fantastic special offers too.

November 1, 2014
Unprompted review
Rated 5 out of 5 stars

5 star customer care

I recently chose a swimsuit on Isme. As I wasn't sure about the sizes I was hesitant to order the item. Isme makes it easy. "You want to try on more than one item? no problem - simply return your unwanted items" is the gist of their message. On this basis I ordered 2 different sizes. From order to delivery I was kept informed of the status of my order. As it happens the swimsuits didn't look right on me and I had to return them. Again no problem; a simple returns process and speedy refund of my money ensued. Thank you Isme for a stress free shopping experience.

November 1, 2014
Unprompted review
Rated 3 out of 5 stars

Not sure Now!

I have been shopping with isme for over a year now. I have just tried to sign in to my Account, but apparently now they have never heard of me now!!!!!

October 30, 2014
Unprompted review
Rated 1 out of 5 stars

Appalling Customer Service

Paid for an order a month ago and it still has not been delivered. Multiple enquiries have resulted in either being asked if the item has arrived yet (it hasn't) or being told to wait a little longer. No explanation or apology has been given. E-mails take two days to get a response despite promises of a response within six hours. Telephone advisors are ill-informed and unhelpful - simply respond by telling me I will be e-mailed in the next few days with an answer. Will never order with them again. Utterly disgusted.

October 27, 2014
Unprompted review
Rated 1 out of 5 stars

SHITTIEST COMPANY EVER!!!!

Place Order - Order Confirmed - Order Cancelled.

Called customer service and they claim my account has been closed yet I opened same day!!!! Rude customer service as well, no help whatsoever. DEFINITELY NOT USING AGAIN!!!!! Only gave one star coz I cant give a minus.

October 27, 2014
Unprompted review
Rated 5 out of 5 stars

brill service

been dealing with Isme for about 2 years or more never had a problem, Ordered a wall fire on line 19,30 it was delivered 10,30 next day, how quick is that.Vicky

October 25, 2014
Unprompted review
Rated 1 out of 5 stars

Pillar to post Customer Service

Had to speak to 4 separate agents over the course of 3 days to process a simple request by making it as awkward as possible. Accidentally charged me interest then a penalty for not paying it then sent me a statement to tell me all this. (I don't check my Isme account daily!) Couldn't process a payment. Provided a non-existent bank account number. A frustrating experience.

A surprising and poor way to deal with customers given the levels of competition in the online market.

October 25, 2014
Unprompted review
Rated 1 out of 5 stars

Terrible Service and company

This companies customers service is the worst I have ever come across, it took that long to order an item it went out of stock, I then complained and got nonsensical emails in return, if you do speak to a service Advisor they seems like they have been trained in being the most unhelpful miserable service Advisors ever.

October 24, 2014
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible customer services

Tried to contact customer services. After trolling through all the options I waited patiently to be put through to an adviser only to have the call disconnected, So I tried again. Eventually getting an adviser who didn't listen to my complaint and kept my on hold whilst she dealt with someone else! Eventually she placed my order and charged me for delivery which should have been free!! I had to go through the whole process again and speak with a different adviser who, after placing me on hold for 8 minutes says she has sorted the cost out but i would need to check my account in 48 hours. When I asked if she would reimburse the cost of the call (as the mistake was isme's fault) she hung up on me!! Disgusting

October 23, 2014
Unprompted review
Rated 1 out of 5 stars

Very poor site or a very good scam

Forced to put all the details to setup an account even to purchase using a bank card only to be told my application has been rejected.
Is this a scam site to capture and sale my personal details across the world?
INFURIATING...

October 21, 2014
Unprompted review
Rated 4 out of 5 stars

Speedy Service

I ordered the 2dresses but only 1fit. The 1 that did fit is gorgeous and looks great on

October 19, 2014
Unprompted review
Rated 1 out of 5 stars

Dismissive and unhelpful

I ordered a coat for my daughter to wear on a school trip to Germany a month in advance thinking this would be plenty of time to receive it. When it didn't arrive and after I checked the status of the order (It just said dispatched from warehouse and nothing else), I sent an email. All they said was to contact them again if I hadn't gotten it by a certain date. When I hadn't received it still, I sent another email and received an automated message back saying they'd get in contact me within six working hours. NINE working hours later and I am still waiting for a reply. My daughter goes in five days and doesn't have a coat.
Terrible service.

October 13, 2014
Unprompted review
Rated 1 out of 5 stars

Take 3 con

Isme, very, littlewood Take 3 and dont pay interest is a con! Be Aware!! they will add interest and dont have clue when you call their call center. STAY AWAY don't get deceived.

October 8, 2014
Unprompted review

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