ItsHot.com Diamond Jewelry & Watches Reviews 216

Both my chains are very nice. I’m writing this review as I return to purchase another chain. Thanks it’s hot. 💯

I’ve had them make several custom rings for my wife. All of them are outstanding examples of how beautiful jewelry can be when done correctly. My wife has strangers and friends alike ask to take pictures of her rings because they want something similar. I highly recommend having them help you with your next purchase

I love the jewelry here! I purchased a diamond wedding band from ItsHot and it looks incredible. I wasn’t sure what design exactly I was looking for when I first came in but the staff was super helpful and after looking at a few rings found one that I absolutely fell in love with. Great price as well!

The staff is nice. The selection of bands and engagement rings is for all tastes and price ranges. I'm very satisfied with their service. Mark is very informative and attentive.

Walked in not knowing a single thing about diamonds and nervous as any guy looking for the perfect ring for that perfect woman. No pressure, super helpful, informative, and genuine. The team truly made today a great experience!

I have purchased an engagement ring which was a great success and led to more purchases for myself and now my wife :) Our wedding bands, as well as multiple jewelry gifts all came and will be coming from ItsHot. All experiences I have here are incredible.

It was a pleasure to work with such a passionate and professional team. It was definitely one of the best customer service I have ever experienced. These guys even contacted me back after my wedding to see how the surprise with the wedding gift went (it was a diamond band).Thank you so much!!!

Oksana is AMAZING. Both my fiancé and I got our diamond wedding rings at ItsHot. We are both very picky and decided to custom make the rings. Oksana was patient and listened to what we wanted. I’m so thankful and we both love our special rings!

I bought an amazing ring from them and loved the customer service and the staff. The only drawback was that to resize it I needed to wait a day, and couldn’t get same day service. Overall very happy with the ring and my experience.

As always, ItsHot did a great job! They re-sized my wedding ring and cleaned it. Looks beautiful! They also gave me great advice on my mom's ring to keep the stones intact. I will be getting that work done by them as well. Highly recommended!

ItsHot was great to do business with, I got my engagement and wedding band here. I have had all around great experiences with them! Jennifer is always helpful and sweet! Thank you!

The only place where I could find a real solid gold chain. In other stores it was either hollow gold or just too overpriced. I got a good product there for a fantastic price. I highly recommend to shop for jewelry there, they’ve got the best inventory I’ve ever seen in a jewelry shop.

Fantastic store and website! It’s really easy to place your order there. The delivery even with free ground shipping I picked took less than a week. I was able to buy a very nice men’s diamond watch there and it arrived in four days. Both watch itself and packaging are outstanding and exceeded all my expectations.

Oksana was very polite, responsive, and friendly; I am a big fan of hip hop and love the selection of real hip hop jewelry in this store, these are not some silver and cz items but real stuff, gold with genuine diamonds. I love the fantastic collection of men's diamond rings I found at It's Hot at last was able to purchase my first one. Thank you, definitely won’t be the last.

Oksana helped me choose a watch for my brother for his 40th birthday, and I absolutely loved how pleasant and dedicated she was. She helped me out getting a perfect gift in the right price range. Superb service.

I purchased a customised dog tag pendant, which had 3 diamond stones placed into the centre of it. Prior to receiving the customised dog tag I wasn’t made aware that the diamond stones would simply be set in the pendant with just a blob of glue.

Once I received the item I accepted it as it had taken several weeks for itshot to customise the dog tag pendant and send it.

After wearing the dog tag it has now become apparent the glue setting the diamonds in place has now dissolved. Allowing the diamonds to fall out of the dog tag pendant.

As you can imagine I was highly disappointed in the quality of the item. An item of this value should be fit for a life time!

Itshot responded to my request to repair the dog tag, but they want to do it at a cost to me of $110 + delivery charges. Unbelievably all they want to do is place more glue on the diamonds to set them again.

Itshot do not want to accept liability for selling me a poor quality item. And simply want to glue the stones back again for a cost, which will obviously become a problem again over time.

I believe itshot should rectify their error and set the diamonds correctly such as using prongs. I also asked if they could look into putting a plate on the back of the dog tag to make the back closed, as they previously had this option when purchasing the item. Apparently itshot don’t offer this service anymore!

My advice is to stay away from itshot, as their after sales is terrible. I’m constantly sending emails to chase them up, they won’t respond with instructions on how to send the item to them (clearly they don’t want to do the repair) and when I ask for contact details so I can escalate the issue I get no response.

My husband is very keen on expensive watches. He already has a small collection of those so for his next present I decided to order a diamond watch from ItsHot. The delivery was very quick (got it on the next day!). The watch itself is not the most expensive they cary, I picked the one I could afford, of course, but I liked the quality and looks of it and my husband was very happy when he got the present, says now it's one of his favorite watches.

Just got my third order and I am very delighted. Black diamond earrings are fantastic. Stylish, simple and elegant. And their mens diamond watches collection is simply the best there is, I got a great watch that looks perfectly on my husband’s wrist. I am a regular customer now and wish ItsHot good clients.

Al helped me find the solid gold chain that I had been dreaming of. He made it easy to find a chain that suited me perfectly. Best of all, ItsHot has miraculous prices that helped me to save over a thousand dollars on the most beautiful solid gold chain I’ve always wanted!

I’m very happy with my order! The package was delivered quickly and the diamond bracelet that I ordered after looking at it and collecting the funds for quite a while looks just amazing and better than I have imagined! Very happy with my purchase and totally recommend!