ItsHot.com Diamond Jewelry & Watches Reviews 216

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and variety of the products, finding many beautiful pieces and a wide selection of jewelry. The customer service is frequently highlighted as amazing, with staff described as friendly, attentive, professional, and very helpful in answering questions and assisting with purchases. Many people appreciate the competitive and fair pricing, making high-quality items affordable. However, some customers also noted issues with product quality, specifically with chains breaking easily and watches not functioning correctly or having incorrect specifications. There were also concerns about damaged packaging upon delivery and discrepancies in product descriptions, such as a watch band not being solid gold as expected or a watch being smaller than advertised.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent craftsmanship,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as amazing, outstanding,... See more

Price

Customers consistently note positive experiences with price, often describing them as very competitive and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Customer Service!! The Navel Ring was Beautiful! My Girlfriend Loved it. Keep up the excellent work and Service I will definitely be back to shop! Thank you, Luis Acosta

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more



Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Gold Dealer
  4. Jeweler
  5. Jewelry Designer
  6. Watch Store

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer Service!

I was in search of a beautiful engagement ring for my now wife, as well as a matching wedding band for her and me. Al sat down with me and showed me many types of rings and diamonds, and even let me look at them through the loop. I showed him a picture of the ring that I wanted for my wife, and he and ItsHot team was able to replicate it perfectly. I really appreciate All taking the time to walk me through the options that were available to me and making me feel good about ordering and walking me through the manufacturing process.

October 5, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you so much!

First and only place we checked out. Based on reviews we thought we can't go wrong. Apparently it is the only place you need to go for all your diamond needs. Al was more than helpful and really gave us a great deal. I was surprised to walk out of the store with a ring that I thought I could only dream of. Thank you so much! Will definitely be back!

September 28, 2020
Unprompted review
Rated 5 out of 5 stars

Best price and selection!

I got an affordable but still real diamond watch for my brother at ItsHot, and it was superior quality at an amazing price. I will be back for all of my jewelry purchases, as their selection is really something to awe over.

September 25, 2020
Unprompted review
Rated 5 out of 5 stars

Recommend!

ItsHot has so many great jewelry to choose from. I needed a gift for my wife and am so glad I found them. They have such an amazing selection, and great prices too. I found the perfect set of diamond drop earrings and a matching diamond necklace for her, and she really loves it. Highly recommended.

September 21, 2020
Unprompted review
Rated 5 out of 5 stars

The quality is just amazing!

I absolutely love my engagement ring I got here. The service was amazing and my diamond is gorgeous. 100% recommend, they worked within our budget to show us great options and we are so happy with the end result. The quality is just amazing, the price is great, especially when we compared to prices and qualities we were offered at our local jewelry stores. It was a difficult choice to order online but we read the reviews and decided to take a chance and how glad we did! Thank you for great service and products!

September 16, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Best experience (and engagement ring) I could have possibly hoped for! Oksana is truly an expert. She designed a custom engagement ring that exceeded my highest hopes, and had all of the elements that I wanted. She provided outstanding assistance in helping me choose the style and components that I wanted. I couldn't ask for a better experience

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service and support!

Beautiful work, and wonderful customer service and support. My husband bought me a sapphire pendant necklace for our anniversary. Al spent well over an hour with us in total as I tried on a series of necklaces and stone arrangement options, and through it all he was kind, calm, friendly, courteous, and extremely helpful. I can't tell you enough how appreciative I am of his help and his kind respect. The necklace looks amazing and I always get compliments when I wear it.

August 28, 2020
Unprompted review
Rated 5 out of 5 stars

Great staff!

I shopped around at plenty of places when looking for an engagement ring and ended up going to ItsHot. Best employees, no pressure and very educational. The rings were also listed at a lower cost for the same specs at other jewelers.

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Worth it!

I had a great experience shopping here! I found black diamond earrings I fell in love with and I immediately bought them! Took a bit long to receive them due to covid but they are definitely worth the wait and worth every penny I spent on them! Love the earrings and soon will be back for a matching black diamond ring.

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

Great job, thanks!

The staff is so friendly and professional! I was saving for a while for a diamond chain, but when I finally had the funds I didn’t know which one to choose, so I asked Oksana to help me, and she gave me a few helpful pieces of advice to help me with the choice! Thank you!

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

great company.its real gold and the…

great company.its real gold and the gold shine beautifully.i get plenty of compliments on my miami cuban link pinky ring.cant wait to get started on my next purchase.its hot jewelry got a customer for life.i have purchase several items from its hot.you in good hands.

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you!

I had a great experience here! I bought a Ruxurman diamond watch for my nephew as a present and a Rolex watch for myself. Both watches have real diamonds. The watches are in a different class and price range but I was surprised how nicely the Luxurman watch is made and looks. Rolex is an old time classic and I have a collection of them, wanted to add a diamond Rolex and ItsHot has the best prices for quality watches with real diamonds (diamonds are of a very good quality too). Thank you!

July 24, 2020
Unprompted review
Rated 1 out of 5 stars

No such "Best Price Guarantee"!

This company has a "Best Price Guarantee" but unfortunatley, do not honor it. Found a used BREITLING AEROMARINE CHRONO SUPEROCEAN MENS WATCH on their website for $4,130 and sent them a link for the same watch for $2,728 and asked if they would match the lower price. The said that it was now out of stock (even though it is still on their website and said that they only sell watches with diamonds, which was not true in this case. Good luck buying from this company (switch and bait)!

July 17, 2020
Unprompted review
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

Sorry but this review makes no sense. The watch this person referred to is currently out of stock but it is a listing for a new Breitling watch, he was comparing it to a listing he provided of a similar but used watch on some unknown Chinese website, which even if we did have the watch in stock we would not be price matching it.

Rated 5 out of 5 stars

She said yes!!

I was shopping for a diamond engagement ring, and it was really hard for me to choose. Al assisted me with selecting the ring, and I bought an amazing beautiful diamond ring. And she said yes!

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service!Thanks!

I really don’t know what to look for when shopping for jewelry, I was looking for a present, the staff at this location did such a great job educating me about the pieces that I was able to make an informed decision with little prior experience. The recipient loves the stud earrings we picked so will definitely be back for more jewelry for presents and for myself.

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

I love their work!!

I have been going here for my custom jewelry projects for quite some time. I like unique jewelry items and I love their custom jewelry team. I can do a basic sketch and they take it from there! So far I’ve gotten my custom made pendant, ring and bracelets made. Very satisfied with the service I get here and now working on another pendant! Took me a while to find such a place, I love their work (and my designs :) )

July 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and selection!

Amazing selection. Got my husband a great solid gold chain which they adjusted to the needed length. I am very happy with the selection provided, and the quality of the design. Hubby is happy with the present.

June 24, 2020
Unprompted review
Rated 5 out of 5 stars

Very pleasant staff members, and fair prices.

Its Hot provided exceptional customer service throughout my entire experience with them. They really went out of their way to help me when I needed it most, suggesting the best designs and quality/size diamond combination to stay within the budget for the custom chain. They are experts and will get you the best quality jewelry at the most reasonable price.

June 16, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service!

Artur was extremely helpful with my watch battery replacement (for a watch I purchased a few years back from ItsHot) while maintaining social distancing. No other place would help me because of COVID-19 but they figured out a way to let me drop off my watch, and then pick it up without ever actually seeing each other face to face.

June 10, 2020
Unprompted review

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