ItsHot.com Diamond Jewelry & Watches Reviews 216

I've already bought several pieces of jewelry from this establishment, and I couldn't possibly be more thrilled. The quality AND prices are phenomenal--- and so is the customer service (Mark is literally THE BEST).

So far so good I just dealt with fraud from Bayam jewlery but so far it’s hot has responded to every message and been easy to talk with but I’ll update when more happens

Complete waste of time. All this wait for a MONTH on a custom order just too get the job done wrong I confirmed with them countless of times. Is the gonna be for my 9mm chain ? Response "Great then I will go ahead and set up an order for you. Could you please confirm if you want to put it on your 9mm rope chain or different one? I need to let them know to make custom bail as well." Such a rush to want too make a sale but fail at completing the job. I'll be taking my money my business elsewhere. I'm not gonna send this in too wait another week or however long it's gonna take too say "oh sorry, here's 50 bucks for shipping" do business with people face too face if you want the job done right.

Good quality jewelry but only fair craftsmanship so I had to send my ring back for repair of imperfections of the setting. Customer service by email is nonresponsive so I had to call after a week before the ring was passed to a jeweler for repair. I then had to call again to have it shipped back to me. Worth the trouble in the end as I am happy with the repaired ring.

FRAUD ALERT! it’s not this company that’s perpetrating fraud necessarily, but fraudsters are using credit card information to drain your accounts.

Your response is EXACTLY the attitude that brings fraudulent buyers to your doorstep. As a merchant you must do more to ensure the security of all buyers and online purchase data. You are welcome to check transaction #O71723.

The product we received is excellent. But when I asked for customer service regarding how the product fits the result was very disappointing. Do not buy from this store if you might need support.

I highly recommend the team at ItsHot for their professionalism and friendly service. I recently purchased a mind-blowing Cuban link chain with diamonds here and I am captivated! The quality and workmanship were excellent, and the jewelers and sales staff go above and beyond to ensure customer satisfaction with their product, they completely custom made the chain to my specifications. Thanks!

Very nice watches. I ordered one for my son in law he said that it sits nicely on his wrist, doesn't break and looks good with his outfits!

The most amazing service. Everyone was just lovely and went through everything with us to make sure no details were left out and we received regular updates on the progress asking for our confirmations that we liked the results from original rough sketch to the computer 3d model, to showing us the wax, casting and to the finished piece. The custom pendant we did with my parents for my little sis came out perfect! We definitely recommend ItsHot - ultimate experience!

Mark did a fantastic job helping me to pick a gold chain for my brother’s b-day. He also provided suggestions as far as width and length based on my brother’s height and what and how he likes to wear. The price is the most competitive I found for a solid 14k gold chain. Nice gift box is just cream on top of the cake ) Very knowledgeable guy, who delivered on promised timescales. A pleasure to work with! Thanks!

I have been a customer for 2 years and I love my purchases. The diamonds are eye clean and very clear.
The quality and value are awesome and soooo many compliments!!!!!!! I have purchased 4 rings and 2 bracelets. Waiting on my birthday gift....the 2nd bracelet! Thank You... It's Hot!

Best diamond jewelry!
Best place to purchase diamond jewelry from. The selection is just fascinating. Artur was very helpful and really took his time with me, showing me every option that I got interested in. Thanks!!

First-class customer service and amazing jewelry for great prices. The staff was very welcoming and helped me find a perfect jewelry piece for my friend’s birthday present. Really appreciate the help I received as well as quality and price, she loved the hoop earrings, diamonds really shine!

This is the best jewelry shopping experience I have had, perfect attention and support, good information about all that we needed and the most amazing thing was the extremely good qualities of merchandise and diamonds...I'm extremely impressed. Amazing service, and extraordinary earrings! Thanks a lot.

This store has a good selection of diamond watches at a reasonable price, and the sales reps are very knowledgeable, professional, and helpful. I had a very good experience - second to none. A+

The amazing overall experience from start to finish! The staff is very patient and products are of exceptional quality (at least the higher end jewelry items, rings and earrings that we were looking at). Highly recommended and will definitely go back for other items.

I found the most beautiful piece for our wedding anniversary gift here! The gemstones and diamond bracelet I bought for my wife is truly one of a kind.

Thanks
Beautiful gold
Excelent Quality quality

I worked with Al from their custom jewelry department on a custom pendant. Custom workflow process, updates and the main thing result looks outstanding. The most original jewelry piece that I have ever seen in my life. I will definitely be back here again!