ItsHot.com Diamond Jewelry & Watches Reviews 216

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and variety of the products, finding many beautiful pieces and a wide selection of jewelry. The customer service is frequently highlighted as amazing, with staff described as friendly, attentive, professional, and very helpful in answering questions and assisting with purchases. Many people appreciate the competitive and fair pricing, making high-quality items affordable. However, some customers also noted issues with product quality, specifically with chains breaking easily and watches not functioning correctly or having incorrect specifications. There were also concerns about damaged packaging upon delivery and discrepancies in product descriptions, such as a watch band not being solid gold as expected or a watch being smaller than advertised.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent craftsmanship,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as amazing, outstanding,... See more

Price

Customers consistently note positive experiences with price, often describing them as very competitive and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Customer Service!! The Navel Ring was Beautiful! My Girlfriend Loved it. Keep up the excellent work and Service I will definitely be back to shop! Thank you, Luis Acosta

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more



Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Gold Dealer
  4. Jeweler
  5. Jewelry Designer
  6. Watch Store

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend!

Got a very cute diamond tennis bracelet for my daughter, she is beyond happy! The quality and the design are exceptional! Recommend!

August 16, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service!!!

I usually get super nervous when it comes to buying jewelry. But I am so grateful I found ItsHot and Oksana made this experience a breeze! She took time explaining the difference in price and qualities of diamonds and we picked the best ring for my budget, love it! I am already planning my next purchase!

August 10, 2021
Unprompted review
Rated 5 out of 5 stars

Visit them!

Their diamond bracelets are so beautiful that it is very hard to choose just one! Love the bracelet I picked though and I very much recommend visiting them!

July 21, 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional experience!

I bought a nice Rolex Datejust watch and a pinky ring, was very happy with this purchase, the staff was very friendly. The store has a nice variety of watches and jewelry for some of the lowest prices I saw for that quality (I did shop around quite a bit, nobody beats their prices for the diamond quality they offer). I highly recommend this store to anybody who is looking to invest properly. The quality is beyond.

July 8, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service.

Amazing service. They do a great job explaining all there is to know about diamonds. I was looking for a unique ring with a type of diamonds you can’t find at regular jewelry stores and they were able to provide some very nice options for my price range (to stay within price range was a requirement). Delighted with what I have got.

July 2, 2021
Unprompted review
Rated 1 out of 5 stars

Rolex watch was not authentic

I purchased a Rolex watch from them about a month ago. I showed it to two Rolex specialist and they both confirmed that the watch is not authentic! I have been told that the band, the crown and the backplate are not authentic. I can not comment about the movement as I did not want the specialist to open the watch.
I had a similar model which weights approximately 110g, this one was barely 60g and this was the main reason I got suspicious and wanted to show it to someone else. I am so glad I did that. The description did not say that the watch was customized so I thought it has Rolex diamond, however, they later claimed that it is customized and they put the diamonds on it. They also claimed that the watch comes in original Rolex box, however, even the box was a replica.
Anyways I returned it and they refunded me the same day they received the watch. I had to pay $100 for the shipping since I had to of course get insurance for it. And overall it was a hassle that was not worth it!
P.S. I checked their website and notice that they have changed the watch description after I told them that I will be taking legal actions!

July 2, 2021
Unprompted review
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

The watch was 100% authentic as was verified, the band in the watch was after market, but the case and movement are 100% authentic. When you purchase a 30 year old pre-owned Mercedes Benz automobile, you will not have authentic tires on it, as they wear out and its impossible to this car with original tires after driving it for 30 years. The bands on the watches wear out the same way, so when you purchase a 30 year old Rolex for $5k-$6k in 99 out of 100 cases the band will be after market, simply because they get worn out and stretch out. Also you should check weights of different production year Rolexes and you will see that depending on the year of production (1980s for example vs 2000s) the weight of the Rolex watch will vary greatly (its actually the weight of the band that varies in weight the most). So yes, we stand behind out products 100%, but please have proper expectations spending $5k-6k on diamond Rolex, we do clearly state on the watches they are pre-owned, 2 out of about 100 watches we sell did not have this note the watches are customized which was added (we purchase these watches pre-owned and do set diamonds on them, so the diamonds are authentic diamonds but after-market). Buying Rolex watch with factory set diamonds is 100% waste of money as they make triple profit on diamonds, and once you purchase such a watch the resale value will drop to 1/3, while we make only about 15% on these watches so you are paying very little mark up for the same diamonds which help to keep the value of the watch when you purchase it actually. Watches for example that are listed at around $6k today, were listed about $1k less 2 years ago, so in just two years such a watch went up in price 20% instead of losing its value! So its very simple: you can buy a pre-owned Rolex watch with custom/not factory set diamonds and have this watch hold the value over the years or buy similar year watch for nearly triple the price with factory set diamonds by Rolex and have the resale value drop nearly 1/2 the day you paid for it, never going up anywhere close to what you paid for it.

Rated 5 out of 5 stars

Highly recommended!

I found a beautiful diamond bracelet for my wife here. Their prices are very reasonable and the staff is super welcoming and eager to help. Highly recommended!

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great!

If you are searching for unique jewelry pieces for affordable prices, you should stop by this place. They have such a wide range of diamond bracelets, rings, necklaces, earrings and pendants that will leave you wondering which one to choose!

June 18, 2021
Unprompted review
Rated 5 out of 5 stars

Huge selection of diamond watches at…

Huge selection of diamond watches at fair prices. Indeed, welcoming staff are motivated not to just make a sale and commission, but to actually find the best item to your liking. I left the store absolutely happy with my new watch. Thank you!

June 14, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome service!

Went in to get my wedding band that I purchased from them a while back dipped & cleaned for our anniversary celebration! The staff was incredible & super helpful. My ring came back in less than a day looking brand new! Super affordable price too!

June 4, 2021
Unprompted review
Rated 5 out of 5 stars

Extremely professional!

They have always been extremely professional and knowledgeable. No matter the occasion they have been able to fit me with the perfect jewelry item, be it for me or a gift for my wife. I can’t say enough good things about this store.

May 21, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding!

I bought a diamond watch for my mum here and I am absolutely satisfied with every part of the purchase. It was fast, efficient, great recommendations from the staff, the watch looks amazing.

May 12, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Was having a hard time finding exactly what I was looking for until I went to them. Great selection and everyone was so helpful, they didn’t mind to customize one of the rings in their selection to my specification! I had my dream diamond ring in under 2 weeks! Thanks for making this a very special Holiday Season.

April 22, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a Luxurman watch and it was…

You know it's sad when you have to write a bad review of a place or a company to really get something done! I want to thank Margo A. For helping me !

April 7, 2021
Unprompted review
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

I just reviewed your account and communication, you asked to return the watch for refund because you didn't like it, you did not ask for the watch to be returned for repair. Representative patiently explained that we provide 30 days money back guarantee, since it has now been close to 2 months since you received the watch, it is not eligible for return. It does not matter if it was worn or not. She also explained that although is past money back guarantee, it does come with a 5 year manufacturer's warranty and we stand 100% behind our products, so if there was anything wrong with the watch you are welcome to send it back for repair or exchange. So you don't need to be careful, but you sure should be educated and read the simple return policy: we provide 30 days money back guarantee, not life time return guarantee. Again: if there is really anything wrong with the watch then please contact us clearly stating you need the watch repaired and you will definitely be assisted and watch will be either repaired or exchanged.

Rated 5 out of 5 stars

Product quality and affordable prices!

I bought a watch from them recently for my dad, and I have nothing but great things to say about the service I got from Arthur. He was very helpful, easy to deal with, and accommodating. I was amazed at how great their selection and customer service are. I strongly recommend this place for its amazing service, product quality, and affordable prices.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

I've bought two braclete from them and…

I've bought two braclete from them and I am throughly satisfied with the items I bought and their customer service.

One of my most pleasant online purchasing experience and received both items in less than a week.

March 5, 2021
Unprompted review
Rated 3 out of 5 stars

I thought I was getting free shipping

I thought I was getting free shipping, that's why I signed up and I did click a free shipping tab

February 26, 2021
Unprompted review
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

We ship all packages fully insured, with signature confirmation, that is why we are only able to offer free shipping on items selling for $150 or over, for items selling below $150 the shipping is $12.95.

Rated 5 out of 5 stars

Best prices and service!

These guys know what they're doing. Purchased my wedding jewelry from here and they were very kind and fair throughout the entire process. Best prices and service hands down! They made me feel like family every step of the way, and I was so happy with my purchase.

February 10, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look