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ITTRIA Reviews 69

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TrustScore 3 out of 5

3.2

Data Entry Service
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Rated 1 out of 5 stars

SCAMMERS!!! Switched my energy supplier without permission, sent emails at 2am in the morning with my bank details on a direct debit mandate from Rebel energy. How did they get hold of my bank detail... See more

Rated 5 out of 5 stars

Very easy to use system, quick for processing through tenancy checks and a very helpful team if we have any issues. We also use the system for utility switchover and cannot fault that side of it. An... See more

Rated 3 out of 5 stars

For the most part, the form was easy to fill out; however the section on income was actually not possible for me because none of the given options applied. I am not unemployed and I do not need a guar... See more

Company replied

Rated 5 out of 5 stars

We have worked with Ittria now for several years and the process is very simple. Would highly recommend. The time saved By Ittria dealing with all the utility companies and councils is invaluable.

Company details

  1. Data Entry Service
  2. Housing Utility Company

Written by the company

Ittria - Your change of tenancy partner since 2002

Contact info

3.2

Average

TrustScore 3 out of 5

69 reviews

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Rated 1 out of 5 stars

very poor service

very poor service. my address is not found their system. keep saying I live in a school, but I don't. they need to update their system still stuck in 1900

October 4, 2022
Unprompted review
Rated 1 out of 5 stars

Poor online document

Poor online form. We had to use multiple devices to complete the form and the website failed to upload the required documents.

May 20, 2022
Unprompted review
Rated 1 out of 5 stars

Poor Service - Unrequested supplier switch

Disguised as Agency in the name of the email. Claim to make things easier but don't get your approval to reach out to any of the suppliers.
Goes with their 'preferred' supplier without getting your input. Not customer-oriented at all. When enquired they default to please check with the agency.
I had to redo all the applications are they were all messed up. Council, water and gaz/ electricity.

April 5, 2022
Unprompted review
Rated 1 out of 5 stars

Poor service

Attempted to compete a reference application - had to pause half way. When I tried to log back into my account it just wouldn't work, was sent password reset after reset (did this 5+ times) and still wouldn't work.
Emailed help contact - no response
No one answering the phone either.

I am due to start my tenancy in 2 days and will most likely be unable to do this because of all of the clerical incompetence

January 5, 2022
Unprompted review
ITTRIA logo

Reply from ITTRIA

Fazila,
Thank you for reaching out to us.
I have notified operations of your issue and we will attempt to contact you directly regarding your application.
If you have not already done so, please call and leave a message, or for best service, submit your concern with agent name and your contact details at https://www.ittria.co.uk/contact-us/.

Ittria

Rated 4 out of 5 stars

I inadvertently uploaded the wrong…

I inadvertently uploaded the wrong document, but Ittria does not me allow to amend my application. Prompt response from company to sort this out

November 8, 2021
Unprompted review
ITTRIA logo

Reply from ITTRIA

Mr. Kelleher,
Thanks for reaching out here.
Your application can be updated, we've notified our team to watch for your change request. Please submit it here - https://ittria.co.uk/contact-us/ and we can confirm the change to your application. Any further concerns or changes, please call the office to speak with the Referencing Team - 01652 601400.

Rated 1 out of 5 stars

Difficult to use

Difficult to use. It's not user friendly. Rejects document uploads even if they are the below the required size limit. There are disguised marketing at the end that look like required boxes that need ticking to submit.

October 16, 2021
Unprompted review
ITTRIA logo

Reply from ITTRIA

Thank you for taking time to communicate your experience.
We have tried to contact you to get more detail about your concerns with our online application.
If you need any further assistance please contact our customer service team directly at Ittria at https://ittria.co.uk/contact-us/

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