SCAMMERS!!! Switched my energy supplier without permission, sent emails at 2am in the morning with my bank details on a direct debit mandate from Rebel energy. How did they get hold of my bank detail... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very easy to use system, quick for processing through tenancy checks and a very helpful team if we have any issues. We also use the system for utility switchover and cannot fault that side of it. An... See more
For the most part, the form was easy to fill out; however the section on income was actually not possible for me because none of the given options applied. I am not unemployed and I do not need a guar... See more
Company replied
We have worked with Ittria now for several years and the process is very simple. Would highly recommend. The time saved By Ittria dealing with all the utility companies and councils is invaluable.
Company details
Written by the company
Ittria - Your change of tenancy partner since 2002
Contact info
5 South Charlotte Street, EH2 4AN, Edinburgh, United Kingdom
- 01652601400
- contact@ittria.co.uk
- www.ittria.co.uk
3.2
Average
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The platform is very satisfactory and…
The platform is very satisfactory and helpful. The only problem is that there is no much provision for attaching more supporting documents.
September 30, 2021
Unprompted review
This company unknown to us put Scottish…
This company unknown to us put Scottish Power as the supplier for a property we rent. We were and still want to remain with the supplier we have picked which we’ve done for the past 8 years. Trying to contact this company is a joke all you get is answer phone to email them and they say they will get back to you in 2 days.
I have discovered today 16/9/21 that they are a partner with Scottish Power now that’s what I call dodgy. We have now contacted our MP as we are getting no satisfaction from the letting agents or Ittria.
September 16, 2021
Unprompted review
Reply from ITTRIA
Pat, Thank you for contacting us.
Ittria does provide a very valuable switching service for agents/tenants/landlords during the change of tenancy process. Scottish Power is one of the energy providers that we work with to provide the service, however if there was an error in switching your account, we are definitely available to correct that for you.
We will endeavour to contact you through your agent, and you also have several ways to reach us directly:
- Please call us at the main number 01652 601400; if you reach our voicemail recording, please leave a message after the recording and let us know how to contact you.
- Create a customer service ticket here - https://ittria.co.uk/contact-us/ ;you will find the response time for our customer service ticketing is very reliable.
- Email me directly at (address removed) and I will be happy to address your concerns.
Thanks again for contacting us!
Kind Regards,
Jane
Efficient and easy to follow process
I found the process of tenant review and reference checking very simple and easy to understand and follow. It surely ensures that good quality and capable tenants are served.
September 3, 2021
Unprompted review
Switched my energy supplier without my permission
This company switched my energy provider without my consent or even having the courtesy to inform me.
September 2, 2021
Unprompted review
Good for the most part
For the most part, the form was easy to fill out; however the section on income was actually not possible for me because none of the given options applied. I am not unemployed and I do not need a guarantor: I am medically retired and will never improve. I had to select retired and in receipt of zero pension, then add my income on another page. I really think that in the 21st century I shouldn't be a non-person: I should be given the option to select the correct circumstance.
June 29, 2021
Unprompted review
Reply from ITTRIA
Finuala D'Arcy,
Thank you for sharing your experience. As a result of your comments we are reviewing the employment status selection to determine what changes are required to more accurately accommodate these circumstances. Thanks for helping us become more inclusive with our user experience!
Jane Darling
Ittria
have been very understanding and…
have been very understanding and helpful, thus have provided us with a lot of information.
June 28, 2021
Unprompted review
Reply from ITTRIA
Thomas,
Thanks very much for taking time to review Ittria; we appreciate your comments about our service.
We wish you the best with your upcoming move!
Jane Darling
Ittria
Gaurentor only this is a joke.
you have to have account joke 1, I dont want or need an account,more passwords, joke 2. Form is a pain to fill in for a gaurentor they want to much personel info,no wonder there is so much identity theft. Pathetic people and companys, Gaurentor could be done so simple , but no we want to make money. Even Trust Pilot want to give you an account,and email address to send more emails i dont want.
April 28, 2021
Unprompted review
Reply from ITTRIA
Steve,
Thank you for taking time to share your experience in using Ittria's referencing product. When the applicant completes the entry of information in a single session, they hit submit and their information is securely sent for referencing, no request is presented to set up an account.
If an applicant or guarantor is unable to complete the entry of all information in one session, perhaps to collect additional documents or details, they will be asked to create log-in details in order to resume their application at another time. This keeps the data secure and saves time, ensuring there's no need to re-enter any part already completed.
When leaving a review on TrustPilot, reviewers are required to login with google or another email address, to verify they are the individual user of a company's services. This is done to ensure reviews are not left by people that have not actually used a company's services, the result is a more accurately informed public.
GDPR guidelines give you the right to decline or withdraw consent to sharing your data, or unsubscribe to unwanted marketing emails. If you have further concerns or questions about how your information is used by your agent and Ittria, please feel free to contact us directly at contact@ittria.co.uk.
We are glad you took time to share your feedback and wish you all the best with your coming move.
Jane Darling
Ittria
An atrociously bad website
An atrociously bad website. Would use literally anything else if given the choice.
I was required to use this service while applying for a rent of an apartment. All in all the experience was most unpleasant and frustrating. The website has severe deficiencies in almost every aspect of its design and function. Here a (non exhaustive) list of the problems:
- The website is horribly optimized and a huge drain on the computer's resources. It makes the fan spin like crazy and even almost freezes up slower computers. I can't imagine how a site like that could possibly use resources that aggressively. It could be mining bitcoins in the background for all I know.
- The essential file upload function is broken and unresponsive. Some documents fail to upload without a clear error message even though they comply with the advertised size limit. This problem seems to be known to the staff as there is even an help text telling you to send the documents via email if the upload doesn't work. Doesn't excuse the not working part though.
- The document upload page has "samples" for the documents required. In fact these samples are just a mostly empty PDF with "document sample 1" or similar as the only content. It does nothing to enhance the user experience.
- There is a side bar showing the progress of the information entry suggesting some modern UX design being at work. However you can't use that side bar to navigate to the pages indicated. Instead you have to use clunky back button on the individual pages and wait out long loading times.
- The last page is a request for consent to handle the date. It includes a "signature field". This is in fact just a regular text field but bigger and with a fancy font. I don't know in what worlds that constitutes a signature and highly doubt that it holds any legal weight.
- The consent page provides the options to allow the use of your data for electricity and broadband marketing. As other reviewers pointed out, that is a bad look for a mandatory service handling most sensitive personal data. At least it is distinguishable from the mandatory consent check boxes by way of small red start (or their absence).
I would advise any landlord or renting agency to use literally any other service over this one. For the operator of the website I would suggest firing the whole development team (or never working with them again in case of an external contractor) and starting the website development from scratch using at most the basic visual design.
April 15, 2021
Unprompted review
Reply from ITTRIA
Robert,
Thank you for the detailed feedback on your experience with the referencing application. We appreciate the time you have taken to communicate what is important to you from the user's experience.
Ittria process hundreds of references for individuals weekly, with less than 0.001% of tenants, or agents, reporting any concerns. From your comments about performance, processing speeds and upload times, the computer and internet connection may play a role in the experience.
We do take customer feedback seriously, so again, thank you for being specific in the review and sharing what your expectations are.
Ittria, and all agents that we work with, take GDPR compliance seriously, it is an important consumer right, that is why we present the choice to grant or deny consent to receive additional services. Individuals who do consent, receive time savings and valuable services that support the tenant journey during a move.
If you have additional feedback or wish to discuss further, Ittria services or data privacy, please contact us at lettings@ittria.co.uk.
Jane Darling
Ittria
Sneaky so beware
Its really sneaky that you try to get our personal information for marketing purposes. Both for gas and electric and Broadband. This is a legal and necessary process to secure a house and should not involve personal information being sold under any circumstances.
April 6, 2021
Unprompted review
Reply from ITTRIA
Tim,
Thanks very much for taking time to review Ittria, we like to hear when there are concerns about data usage.
The agents that we work with, value quite highly, the service we provide with our comprehensive referencing. Agents are both aware and diligent in their efforts to inform tenants of the option to deny consent to share their data, which you have done.
When consent is granted, Ittria provides services during the change of tenancy process, which include water and council notifications for incoming tenants, communicating meter reads for accurate billing, setting up utilities' accounts with preferred tariffs on utilities, all of which amount to significant time and money savings for individuals and agents.
If you have questions about how we use data to supply these services, or further concerns about our services, please reach out to us at 652 601400 or at: contact@ittria.co.uk
Jane Darling
Ittria
Very easy to use
Very easy to use, asks relevant information.
Makes form filling pleasant
Thank you
February 17, 2021
Unprompted review
Great service and easy to use.
February 15, 2021
Unprompted review
Reply from ITTRIA
Liam, thank you for taking time to review us!
Best of luck with your upcoming move.
Jane
Ittria
Reply from ITTRIA
Awesome seshu - thanks for the review!
Jane
Ittria
easy and fast to use.
December 16, 2020
Unprompted review
Reply from ITTRIA
Oumayma,
Great to hear that you found it fast and easy to use, that's exactly what we're aiming for.
Thank you for taking the time to review us and all the best with your upcoming move!
Jane
Ittria
Everything was perfect.
December 8, 2020
Unprompted review
Reply from ITTRIA
Miss Angela,
We really appreciate that you took the time to review Ittria; we are always happy to hear about positive experiences.
Our whole team thanks you!
Ittria
Reply from ITTRIA
Nicola,
Very pleased to hear that you've had a good experience!
Thanks so much for taking the time to review us.
Jane Darling
Ittria
Simple straightforward and convenient…
Simple straightforward and convenient process.
October 8, 2020
Unprompted review
Reply from ITTRIA
Thank you Colin,
Really appreciate that you took time to review us!
Jane Darling
Ittria
I am not a fan of leaving poor reviews…
I am not a fan of leaving poor reviews and the staff are friendly. However, poor service, overly complex referencing system, extremely slow replying to enquiries, doesn’t payout, overly complex amateur utilities referral and void system. There are better utility transfer companies out there.
October 2, 2020
Unprompted review
Reply from ITTRIA
(D. Hopkins)
Daniel,
Thank you for taking the time to post a review, we appreciate your feedback. Glad to hear that you think our staff our friendly, we think so too! - but sorry to hear that your experience with Ittria's services hasn't met your needs.
Most agents find that the comprehensive free referencing we offer is a value add to their business and tenants report that it's easy to use.
Please reach out to your account director for payment status, Iain Hood 07377 356 972, to our service desk for inquiries related to change of tenancies at 01652 601400 or email me directly at jane.darling@ittria.co.uk, I am interested to hear more about how you feel we can improve.
Jane Darling
Ittria
I found it very reliable and secure way…
I found it very reliable and secure way for referencing.
September 25, 2020
Unprompted review
Reply from ITTRIA
Daniyal,
Really pleased that your experience with the referencing journey was positive and very appreciative that you took time to review Ittria.
Our entire team is working towards providing the best services for our agents and their tenants, and it's great to hear that you feel the process is secure & reliable.
Wishing you all the best on your upcoming move!
Jane Darling
Ittria
Reply from ITTRIA
Anthony,
Great to hear that you had a positive experience .
We are really working on improving our service based on your feedback, so we appreciate that you took time to review.
Best of luck with your upcoming move!
Jane
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.