SCAMMERS!!! Switched my energy supplier without permission, sent emails at 2am in the morning with my bank details on a direct debit mandate from Rebel energy. How did they get hold of my bank detail... See more
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Very easy to use system, quick for processing through tenancy checks and a very helpful team if we have any issues. We also use the system for utility switchover and cannot fault that side of it. An... See more
For the most part, the form was easy to fill out; however the section on income was actually not possible for me because none of the given options applied. I am not unemployed and I do not need a guar... See more
Company replied
We have worked with Ittria now for several years and the process is very simple. Would highly recommend. The time saved By Ittria dealing with all the utility companies and councils is invaluable.
Company details
Written by the company
Ittria - Your change of tenancy partner since 2002
Contact info
5 South Charlotte Street, EH2 4AN, Edinburgh, United Kingdom
- 01652601400
- contact@ittria.co.uk
- www.ittria.co.uk
3.2
Average
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Referencing form
Completed a referencing form for a letting agency. Very good work, very easy to access and complete the form from anywhere.
September 15, 2020
Unprompted review
Reply from ITTRIA
AD, Thanks for your kind words and for the review.
Great to hear that you found the process easy!
Jane Darling
Ittria
Honest helpful
September 3, 2020
Unprompted review
No consideration for Covid procedures
HR is currently closed for my future employer, gave in documents showing I had passed interview and awaiting correspondence for my start date. They have claimed that this is not proof of employment and as HR is closed I have no way of proving it otherwise, very dissapointed in the added stress during moving in a pandemic. They clearly do not understand the unique circumstances of the pandemic and are not willing to follow guidelines for referencing during the pandemic where HR is often at the moment closed or not available. I would not recommend them to letting agencies at the moment as this is honestly such a disgraceful way of handling Covid-19 and has complicated an already stress filled experience for me, as a Canadian trying to navigate moving house in the UK, this has been 10x more stressful and complicated then any move I've done in Canada. Futhermore, customer service on the phone was abysmal, person I was talking to cut me off several times without letting me explain anything and would often tell me no before the sentence came out of my mouth. 0/10, not helpful and very confrontational company.
August 28, 2020
Unprompted review
Reply from ITTRIA
Lizanne,
Thank you for taking the time to post a review, we value your feedback and your comments help us improve our service. Sorry to hear that your experience arranging your move has presented challenges; it can be especially difficult from overseas and with reductions in access to services as a result of COVID-19.
We process a large number of references on behalf of property agents and understand that applicants are anxious to move ahead with plans. We offer a comprehensive reference which means we validate applicant submissions and the acceptance criteria are not subject to interpretation by representatives.
Your reference has now been completed and returned to your agent so we suggest discussing your particular situation with them.
Again, we really appreciate your comments and wish you the best of luck with your upcoming move!
Jane Darling
Ittria
Very easy to use system
Very easy to use system, quick for processing through tenancy checks and a very helpful team if we have any issues. We also use the system for utility switchover and cannot fault that side of it. Any issues with bills can be dealt with by the team and that takes a lot of time on the phone off of us.
Once it is fully integrated with SME, it will be even better we hope!
August 12, 2020
Unprompted review
Good Contact
Ian at ITTRIA keeps in regular contact! Which is good, just in case we ever have any questions, it's always good to feel remembered and valued!
August 11, 2020
Unprompted review
Highly Recommend
We have worked with Ittria now for several years and the process is very simple. Would highly recommend. The time saved By Ittria dealing with all the utility companies and councils is invaluable.
August 11, 2020
Unprompted review
Took hours to upload my samples
Took hours to upload my samples, then it kept refreshing and stopping my application process, really poor.
July 27, 2020
Unprompted review
Reply from ITTRIA
Abigail,
Thank you for taking the time to post a review, we value your feedback and your comments help us improve our service.
We process a large number of references daily without errors and are sorry you experienced delays when uploading your documents. We can confirm that your documents were below the recommended maximum size, however we cannot confirm if the internet connection may have caused the slower speed of the upload.
In response to your feedback we are making improvements to this feature including guidance on optimal sizes & formats for attachments that ensure faster processing times.
Again, we really appreciate your feedback and best of luck with your upcoming move!
Jane Darling
Ittria - Referencing Product Owner
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