Ivory Graphics Ltd Reviews 

366
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the attention to detail and the superb finish of items like cards and decks. The staff is frequently commended for being attentive, friendly, professional, and genuinely helpful throughout the entire production journey, from initial sales inquiries to artwork and printing. Many people appreciate the excellent customer service, noting quick response times, clear communication, and personalized support that made the process easy and smooth. However, some customers also noted issues with product quality, such as a single card not being fully lined up or a 2mm margin error that was visually unappealing. A few other people also felt that the customer care was lacking, mentioning slow replies, vague remedies for issues, or a lack of clarity regarding technical capabilities like foiling. Additionally, some reviewers experienced very long production times, with one person waiting 4-5 months for a single copy.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers highlighting the brilliant and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the brilliant and excellent quality of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often highlighting the helpfulness,... See more

Service

Clients share positive opinions on service, consistently praising the team's amazing and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We requested an order at very short notice and the team at Ivory worked with us to make sure we could meet this deadline. From Jason in sales to the artwork team Olivia and Louie, they were all wonder... See more

Rated 5 out of 5 stars

Simple process, attentive team, and great quality final products. I would highly recommend Ivory (and already have). I used Ivory to help me launch a new product for my business - a deck of creati... See more

Rated 5 out of 5 stars

Mel was very supportive and attentive as I made my decision to have my first card deck printed I was able to eaisly upload and change the templates (making numerous revisions)and everything was done... See more

Rated 5 out of 5 stars

Ivory Graphics are my go to company for printing spirit cards. The quality of product is superb and their customer service is one of the best I've experienced. They are attentive and friendly and know... See more


Company details

  1. Toy and Game Manufacturer
  2. Commercial Printer
  3. Digital Printer
  4. Digital Printing Service

Written by the company

We’re Ivory, one of the largest custom card deck manufacturers in the United Kingdom! With over 30 years of experience in the industry, we have established ourselves as a leading provider of high-quality card games. We understand the importance of precision and attention to detail when it comes to printing cards. Whether you are a game designer, a tarot enthusiast, or a coach looking for custom cards, our team of skilled professionals is here to bring your visions to life. We take pride in our state-of-the-art printing technology and our commitment to using top-notch materials, ensuring that every card we produce exceeds your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

366 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(366)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing suppot from the Team in getting the test card set printed

Mel was very supportive and attentive as I made my decision to have my first card deck printed I was able to eaisly upload and change the templates (making numerous revisions)and everything was done quickly. I have my test set and people are loving the quality of the cards. I look forward to placing my first bulk order and having my cards out in the world.

February 6, 2026
Rated 5 out of 5 stars

Always consistent, always brilliant.

Ivory Graphics, always provide a professional service and deliver our products to us with great care and understanding of our timelines.

Jake and the team are always our go to, for quick turnaround professional jobs.

February 24, 2026
Rated 5 out of 5 stars

Very happy returning customer

Have worked with Ivory on and off for ~5 years and always get fantastic service - I'm very "small fry", but they still treat my orders with the same care as they do for the really big fish. Communication is great and fast, and very consistent, and the finished products are always spot on - The staff will really help you make sure that you haven't made any obvious mistakes, and they know enough about the physical process of printing to spot the likely problems before they happen.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Having read all the reviews it might…

Having read all the reviews it might seem boring to write yet another glowing report on everything...but it is important to repeat all the superlatives that are already on file. Great product, great service, great delivery. All 'as it should be' and 'as expected'. Especially considering some of the hiccups I experienced on my side - which required (and received) helpful assistance from the appropriate team member (including 'the boss' over a banking matter). Thank you all. Bernard at busy.cards

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I have been using Ivory for a few months now and they have been brilliant!
Their customer service is so good. They are all kind and so helpful. I was struggling with some elements of the tech side and they talked me through all the steps. There has been one person in particular who has helped me so much and I’m very grateful to her. Their products are very high quality and I’m really pleased with the two sets of cards I now have.

January 16, 2026
Rated 5 out of 5 stars

Always reliable

Always reliable, on spec and a quick turnaround. That’s why we keep ordering from Ivory.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Ivory Graphics are my go to company for printing spirit cards. The quality of product is superb and their customer service is one of the best I've experienced. They are attentive and friendly and know their products well. Whenever I've had any issues, they resolve them quickly with no fuss. Highly recommend.

February 10, 2026
Rated 5 out of 5 stars

Excellence at every level!

Astonishing service, and even better quality printing!
Excellent communication and advice all the way through the process. If you’re looking for the most professional card printers, you’ve found them. These folk REALLY know what they’re doing!

February 6, 2026
Rated 1 out of 5 stars

A Print Company That Can’t Handle Print Files

Unable to accept their own advertised file formats, painfully slow communication throughout (dealing with Olivia), and a cancellation fee deducted despite the job being undeliverable. I’d rather explain PDFs to my nan than repeat this experience with Ivory Graphics.

February 11, 2026
Unprompted review
Ivory Graphics Ltd logo

Reply from Ivory Graphics Ltd

We understand how frustrating print issues can be, and we’d like to clarify our approach.

We do accept PDF files and they are the most common format we receive.

However, accepting a file format is not the same as confirming that artwork is printable. As part of our duty of care, we carry out pre-production checks to ensure artwork matches our templates and will print as intended. This includes sizing, bleed, alignment, and overall layout checks.

If artwork does not match the required template or is misaligned in a way that would result in a poor-quality final product, we will not proceed to production. This is to protect customers from receiving unusable products and to avoid preventable and costly errors.

Our customer service team’s role is to communicate these issues clearly and responsibly, even when that means slowing the process down to get it right rather than rushing artwork to print that would not meet expectations.

Rated 5 out of 5 stars

Highly Recommend

I would not use any other printing company, these guys know exactly what they're doing, the quality of the product is excellent, they are efficient and friendly. Jake in particular always provides the best service.

February 6, 2026
Unprompted review

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