Iwantoneofthose Reviews 17,391

Expected more.

I ordered an last minute gift on 18/12 as the website said it would be dispatched before Christmas.
I have chased via the enquiry page and have received simple emails to acknowledge the item hasn't been dispatched and that I should track my order on my account. Presumably, this is an AI reply as it had no explanation.
I appreciate it is a busy time but its frustrating nonetheless and im not convinced my order will ever come.

Ordered Christmas jumper 1st week of December. Never received. Initiated chargeback with the bank and was sent an email approx. 1 week later from IWOOT stating ‘ unable to cancel order’. It’s the 7th of January, I don’t require your services any longer! Avoid!!

Horrendous customer service. I ordered on the 19th November, it is now the 7th January and I have still not got my item. I have messaged the company many times on several platforms, some have had no response, and some have said they will investigate the matter and havent done so. The item I ordered was intended to be a Christmas gift. I have tried to cancel my order but this has again not been responded to!

Still waiting for my order after a month! No reply from customer service. Such awful service especially for those relying on them for Christmas presents.

I placed an order on 16th December 2025 and one of the two items has been delivered, I'm still waiting for the other item and am getting NO responses to any of my messages at all. Cancel my undelievered item and refund me ASAP before I take further action. Order number is 730937899.

I ordered in November for Xmas presents, now the first week of January and item is still “processing”. It won’t allowing me to cancel for my money back and I have sent 6 emails to customer service and via the messaging facility on the order. I have had no response at all!

Despite contacting and messaging them, despite their response on here. Not a single actual response on my account. Avoid at all costs.

Ordered a gift for Xmas 3rd Dec. Not received and order still "Processing". Tried to contact via website message twice, no response.
Unable to cancel order via website.
had good experience in the past, won't be using these guys any more!

It has been a week since my last review where I had a reply saying I would hear from someone. I have not had anyone contact me and on top of that the thing that I ordered on the 28th November is still “awaiting dispatch” and not allowing me to cancel for my money back even though it is still in their warehouse. I am deeply disappointed and down money which could be used to get this thing elsewhere where I could actually receive what I’ve paid for.

I ordered on 4th December hoping for the item to be delivered before Christmas. I had one update saying delivery was delayed and then radio silence ... awful customer service, no response or explanation and no refund either despite requesting it! Avoid at all costs.

I placed an order for 3 items on 1/12/25. It is now 6/12/25 and they still haven't been dispatched. They were christmas presents so this is very disappointing, not as disappointing as their customer service though. They simply do not reply,I have messaged them more than once to no avail.
I will not be using this company again.

I ordered a few items off this website on 18th December 2025 for Christmas presents, the website stated 48 hours for delivery. I was therefore unable to give the gifts I wanted to for Christmas and I am still waiting to gift them. I messaged customer services on 23rd December to chase the order, it’s now the 5th of January 2026 and no response, apart from one generic email saying we are processing your order sorry for delay. IWOOT have taken my money straight away but not delivered as stated on the website. It’s not been possible to make contact to find out what is going on, shocking customer service! Very disappointed! I will give it another week or I will contact my credit card to raise a claim. I would not use this company again based on this experience!

Terrible service, package delayed for almost 2 weeks! Person it was meant for already left ( school teacher who announced they are leaving a week before school closed). But it took more than 2 weeks to get a delivery. What a waste.

Trust me if I could have given this company a no star rating I would have done! They’re an absolute shambles of a company! They just love taking your money and not giving you the items you’ve paid for.

Placed an order 729349973 on 9 December 2025 which has still not been received. ?

26 January 2026. Received a reply stating being looked into 9 January 2026. Still not heard or received anything. Do i need to report this site as Fraudulent.

Update: still no response to any messages i have sent... disgusting.... Absolutely appalling customer service. Ordered on 10/12/2025 and I have still not received my order. Contacted them multiple times and have been constantly fobbed off or ignored altogether. Happy to take your money but not provide the service you have paid for. Absolutely disgusting and will not be using again. Will I ever get a response from you resolving this?!

Really rubbish company to buy from I have constantly emailed them about my item. I’m still waiting on my refund which has been going on since December 2025 they haven’t still responded back to me. I’ve contacted them via through Facebook and on their homepage still no response and we are in January disgusting behaviour as this was a gift for my son and the code wasn’t working so I just asked them as a goodwill gesture to give the 10% off that they were offering at the time, but nothing came off of it so I wanted to cancel

I have ordered from I want one of those company (IWOOT.COM) I guess that they buy from a third-party zavvigroup
Not good behaviour on both parties

I would not recommend anyone buying from I want one of those (IWOOT) and this company as they do not care about their customers

If I could give lower than 1 star... I would. Ordered a couple of things on 3rd of December, still haven't received anything. Multiple emails have been sent asking for an update, all you get is an automated email saying someone will be in touch in 24 to 48 hrs... And guess what... Nothing. Totally useless customer service and I'll never order from them again if this is how they treat paying customers.

Jumper will hopefully arrive for Xmas 2026!