Iwantoneofthose Reviews 17,391

This is the second review im writing to complain about these thieves. Please look at all the reviews before purchasing from them. Customer service is non existent, they'll tell you your order was delivered when it clearly wasn't, then after two weeks of begging for a refund, they leave you short in the refund. Absolutely awful

Seems to be a trend of orders placed in plenty of time for Christmas but items not shipped. Placed my order on 6/12 and it still says “processing” and I am unable to cancel it. Customer service are extremely slow in responding. Under UK consumer law items should be shipped within the timeline stated or within a reasonable timeframe which is now not the case. Avoid using this company, Im going to do a charge back with my card provider which will ultimately be passed onto IWOOT but could do without the hassle… Avoid!

Avoid purchasing from here. 2 weeks since order date and no dispatch. They give you ‘free gifts’ which are codes for other websites that you have no choice but to take. This is so you cannot cancel your order as an item has been ‘dispatched’. waste of time customer service.

No dispatch or update for more than a week

I ordered a Christmas gift 10/12/25 and now it's the 18th it still hasn't been dispatched and noone answering the multiple messages I've sent. They advertise dispatch within 4 days.

Firstly, no disclosure that they are, in fact, owned by Zavvi- so when trying to order through a different company it turns out they are the same (both with the same inherent problems!).

No communicdtion, no follow up on ‘customer query’ and must important, no delivery.

Will never use either of these two again & would encourage you to do the same.

No reply order was ordered over a week ago won’t let cancel my order as needed for Christmas would not recommend

Easy to order. I am hoping the delivery stands the test!

Order placed on 5th December for Christmas presents. As of 18th December, the order has not been dispatched.

Customer service initially replied with a generic delay message, but after following up for clarification on whether the order will arrive in time for Christmas, I’ve received no response.

I completely understand high volumes at this time of year, but a lack of clear communication this close to Christmas is very disappointing, especially when customers need to know whether to make alternative arrangements.

I’m hoping this can still be resolved, but at the moment the experience has been stressful and frustrating.

Still waiting for order

I ordered a mug on 29th November as a christmas present and it still hasn't arrived on 17th December, I received two emails telling me they are looking into the delay but have not been told when I will receive it.

Ordered something well in advance for date needed, still hasn't been dispatched 9 days later!! Contacted help desk said I would have reply within 48hrs...still waiting!

Still waiting after 3 weeks with no real update and unable to cancel the order.
And if ‘Kay’ reads this - please don’t pass it to the ‘relevant team’ who will tell me you are busy. Please just either refund me or get me my package.

I knew there would be a delay with Christmas on the horizon but this is beyond a joke. Ordered a christmas jumper that was advertised as 50% off with next day shipping on the 11th December.
Nothing turned up over the weekend so upon further inspection I noticed that not only was the order still "processing", but that the amount had also been taken in full (no discount). The company has no forms of contact beyond email and messenger.
Sent an email on the 15th and was told to expect a reply within 24 hours - still waiting. Facebook messenger - still waiting.
Now using PayPal to claw it back.

Got a free gift. Received email. Gift voucher had expired two weeks before hand. I contacted IWOOT. They said they'd get back to me within 24 hours. Heard nothing back. Now, I'm not holding out much hope of a response.

Got a response saying, "yeah, erm sorry" but still not resolved. No human contact as yet. Oh and an email today says that nothing has been sent, a week after ordering. Well the email was like 'We know we haven't sent your items. You know we haven't sent your items. We will not mention the expired free gift, someone will contact you, when, who knows when that will be' or words to that effect. So I've now got to go to town to buy replacement gifts and rush around because I was supposed to be there by lunchtime.
A Good Customer Experience - I WANT ONE OF THOSE!

Ordered a Christmas gift on 29th November and the item still hasn’t been dispatched. I’ve had to buy the item from a different supplier. I receive intermittent “do not reply” emails assuring me that the my order is being processed and if there are any problems to get in touch. How? There is no option to reply direct, and service desk messages requesting a refund are ignored. The website claims the item is ineligible for cancellation.

Simply put: completely unreliable. I just want my money back.

ordered items and paid for 2-3 day delivery items still showing processing won't be using this company again contacted customer service but have no reply.received an email to say items were no longer available and refund would be given but no refund has been given as yet

Ordered my children’s Christmas presents on 29th November. The delivery time shown at the time was 2-3 days. It’s now 17th December - Not a single email from this company with any update of what has happened to my order and it’s a week before Christmas now. Impossible to get hold of anyone. Website won’t let me register my account. You can only raise a query once you’ve registered!! A complete farcical. Do not order anything from here. You’ll be left out of pocket - with no update and no goods received! Spend your money elsewhere.

Ordered items at the end of November, still hasn't been dispatched or any update on when it will be, and I've been unable to cancel this order as they are Christmas presents and it looks like the they not arrive in time. Any query I've put through says they are unable to cancel it as its queued for delivery yet nothing has been dispatched.

Once again, a nice and easy transaction; a good variety of items for sale.