IWC Probate and Will Services Reviews 

587
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

IWC dealt with two probate cases for us. At all times they were professional, helpful and proactive. Sharon Edwards was our main day-to-day contact with Carol Wyatt helping with the house sale. Noth... See more

Rated 5 out of 5 stars

Fast response to my initial message and then provided a clear pathway on how to progress issues. They were very clear about what needed to happen and how we could best achieve that plus there was no p... See more

Rated 5 out of 5 stars

Sharon was excellent all throughout when dealing with both my mum and dads probate and everything that goes with it Would truly recommend her and thank you again

Rated 5 out of 5 stars

My mother of 90 lost her partner, i acted on her behalf, with IWC, with the probate process. They were emapthetic, and answered all our queries rapidly by mail. Explaining clearly as we went along... See more

Company details

  1. Legal Services
  2. Lawyer

Information provided by various external sources

We are extremely proud to be voted number one legal probate service by the FreeIndex search engine. We are a specialist Probate, Genealogy and Willwriting Company offering nationwide coverage across the whole of England. Our full company name is IWC Estate Planning & Management Limited, we are a Limited Company regulated by the Society of Will Writers and Estate Planning Practitioners, registered with the Heir Hunters Association and registered at Companies House.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

587 reviews

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4.7

All reviews

(587)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic company

Fantastic company. Communication was brilliant and they did all that was required and when. I cannot fault the way in which they guided us through such a delicate time. Thank you

September 24, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible handler on my probate case !!!

5 years ago was dealing with stress of losing my Mum, was trying to sort out probate with no help this company was suggested they were absolutely terrib4le once I signed.basically took any money they could straight away for their fees!! which my mother had collected in bonds since the 1960s only now can I leave a message like this because of all the stress!! and then 9 months later my father passed away and I did probate myself!! lesson learned but this company I would never use them ever again not for probate maybe. Their reply confirms my problem. Beaware ###

May 8, 2024
Unprompted review
IWC Probate and Will Services logo

Reply from IWC Probate and Will Services

This seems quite an unfair review and we are sorry you have felt it necessary to air the issue in public as opposed come to us to explain. The fact that it has taken you six years to write the review because of your grief also shows that perhaps you misunderstood what went on back then.

You hide behind anonymity and have not made yourself known to us so that we may look into the matter for you so we cannot say exactly what happened. Our service is not a free service so unfortunately if you were not in a position to cover our invoice and any disbursements that we most likely had to pay out in advance for you then regrettably these things would have to come from the estate. Perhaps had you given us the opportunity to explain that we had to pay out for certain things for you, before the application completes, you would have understood why our invoice is settled from the estate, a point clearly detailed in our terms of engagement. All of our clients have the opportunity to pay us themselves if they prefer. You need only have asked.

As for the second estate you refer to, the probate administration process was very different six years ago so you certainly cannot compare the process.

Rated 1 out of 5 stars

Left with huge debt

I enlisted the help of the IWC probate services in 2015. A year later, I received a letter from HMRC stating over 6k was owed after the probate process was conducted on my behalf by IWC.

I contacted IWC regarding this matter and I was told to ignore this request for payment as it was most likely a administrative error by HMRC. The second correspondence from HMRC after 6 months, I was told by my representative of IWC that an email or letter will be sent to HMRC to settle this matter of payment

Eight/8 years later there has been no definitive resolution and now being told by IWC as far as they are concerned this case is now closed despite huge amounts of money being owed and is becoming more and more difficult to contact my representative of IWC and now over 16k is owed. Potential Clients Please take note and extreme caution.

January 28, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely patient and helpful staff

Extremely patient and helpful staff, I dealt with Debbie who couldn’t do enough for my elderly mum and answered all of the questions she had, more than once so it was understood,
I would definitely us this company again.

April 19, 2024
Rated 5 out of 5 stars

Your people helped this old man out…

Your people helped this old man out very well am well pleased with the circumstances in my last year have changed making this the second will I have made hannah has put me right both times the last one I hope but shall come back here if any changes occur a thank

you to all for your help

April 11, 2024
Rated 5 out of 5 stars

Transferring and selling shares in America

I was at a loss as to how to transfer and sell my late father's shares in a company based in America. I needed to be able to talk to someone, ask questions frequently and receive guidance. IWC answered the phone and emails quickly. They provided relevant information, explained the possible options and led me through the necessary processes to achieve my goal. They were always pleasant and efficient. I am so grateful that what seemed impossible to me has now been accomplished, causing me very little stress. Thank you.

April 3, 2024
Rated 5 out of 5 stars

Inheritance - Australian Holdings & ReSealing.

Having spent several months trying to deal with Shares in an Australian Company as part of a Will, finding IWC and Debbie was a breath of fresh air. All my questions were answered, no matter how stilly they sounded, and a process that seemed unfeasible was suddenly underway and within 3 months resolved. A shorter period than it took Computershare Australia to give me a straight answer. Can't recommend and thank them enough.

March 6, 2024
Rated 5 out of 5 stars

Great service

Debbie Wiseman helped me with all the process, this was my first experience on this kind of processes and she was kind and guide me. Amazing service

March 13, 2024
Rated 5 out of 5 stars

Five star service

Working with Loren at IWC has been excellent. The advice given has been clear and relevant to my needs. The final outcome has been achieved in a timely fashion, attention to detail all along has been spot on.

March 4, 2024

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