IWC Probate and Will Services Reviews 

587
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

IWC dealt with two probate cases for us. At all times they were professional, helpful and proactive. Sharon Edwards was our main day-to-day contact with Carol Wyatt helping with the house sale. Noth... See more

Rated 5 out of 5 stars

Fast response to my initial message and then provided a clear pathway on how to progress issues. They were very clear about what needed to happen and how we could best achieve that plus there was no p... See more

Rated 5 out of 5 stars

Sharon was excellent all throughout when dealing with both my mum and dads probate and everything that goes with it Would truly recommend her and thank you again

Rated 5 out of 5 stars

My mother of 90 lost her partner, i acted on her behalf, with IWC, with the probate process. They were emapthetic, and answered all our queries rapidly by mail. Explaining clearly as we went along... See more

Company details

  1. Legal Services
  2. Lawyer

Information provided by various external sources

We are extremely proud to be voted number one legal probate service by the FreeIndex search engine. We are a specialist Probate, Genealogy and Willwriting Company offering nationwide coverage across the whole of England. Our full company name is IWC Estate Planning & Management Limited, we are a Limited Company regulated by the Society of Will Writers and Estate Planning Practitioners, registered with the Heir Hunters Association and registered at Companies House.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

587 reviews

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Replied to 50% of negative reviews

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4.7

All reviews

(587)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressive and Efficient Professional Advice and Assistance

I am very delighted with the services that IWM has provided. With special thanks to Debbie Wiseman for her very prompt and thorough responses and assistance, I could complete and submit my documents that required medallion guarantee services within a very short period of time. I got my re-registration of personal particulars with Broadridge in US within a few weeks.

November 22, 2022
Rated 5 out of 5 stars

IWC probate service

We used IWC for Probate and Sharon our case handler was amazing from start to finish. Found her to be proactive, informative and super responsive even going above and beyond by replying outside normal work hours meaning you was always up-to date.

All round would recommend IWC services and especially Sharon.
Thanks for all the help and advice.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Megan was very helpful and professional at all times throughout the process of my visa application nothing was too much to request. I would highly recommend this company.

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

IWC was recommended by a friend and I…

IWC was recommended by a friend and I have to say I was not disappointed, they delivered everything they promised, Megan
was quick to respond, professional and extremely helpful in a friendly manor which put me at ease when dealing with my visa application.
Highly recommend!

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Probate

The company was recommended to me after my father passed away and they dealt with the probate for him and then latterly with my mother, I have had the very positive experience with Sharon Edwards who has been nothing but patient, explanatory and communicative with all areas of the law that I knew nothing about relating to probate, my bother and I cannot thank her enough for supporting both of us through this minefield of information though a very difficult time, I would highly recommend this company and Sharon especially.

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

A very professional and satifactory…

A very professional and satifactory experience from
IWC from start to finish. Very good value for money.
Paying for the reading servicer enable me to re-write my Will making sure the wording was legally correct to save any complication.
A special thanks to m/s Hannan Domain at the Braintree Office who handled my enquiry from start to finish. No hesitation in recomending this service to others

February 2, 2023
Unprompted review
Rated 5 out of 5 stars

Rewriting my Will Experience

When requiring to rewrite my Will I telephoned three Companies/Solicitors in a local magazine enquiring about their fees etc. IWC was the only firm which contacted me with tips to assist the process. I appreciated this.
A visit was made to my home which was convenient . I had made note of required information on names addresses etc. I paid on this occasion for the Will Writing service. A short while after this visit
I was first sent a Draft Will to my e-mail address with details of the security number I should use to access the information. I requested amendments on several occasions mostly to expand on the text in the Draft.
These amendments were all dealt with expeditiously, I received the completed Will and all instructions as to how I should sign and my Witnesses should sign. I understand that my Executors will be contacted and given helpful information on their role as Executors and assistance on Probate. A good job well done,.

February 6, 2023
Rated 1 out of 5 stars

The requested service was Medallion…

The requested service was Medallion Guarantee Stamps that are required for a share transfer in the USA. The receiving fund company, Computershare, rejected the provided stamp, because the value of the shares exceeded the value of the stamp.
While the handling IWC agent exhibited very responsive and friendly service throughout the process and also offered a workaround solution, I would expect a company specializing in this type of service to be well informed and ensure the issuance of a stamp in the appropriate amount. The workaround solution will result in a considerable amount of additional effort on my part and a delay in the completion of the transaction.

January 30, 2023
IWC Probate and Will Services logo

Reply from IWC Probate and Will Services

Dear Robert, we are very sorry to hear your experience with our firm. Rest assured we will be discussing this matter with your case manager. You are quite right, with our experience in dealing with Medallions this should not have occurred. Please accept our apologies.

Rated 5 out of 5 stars

The service was fantastic

The service was fantastic. At every stage we were kept updated. The staff were very friendly and knowledgeable. The lady that dealt with my father's probate case (Lucy) was on top of the process and kept us informed at all stages.

January 12, 2023
Unprompted review
Rated 1 out of 5 stars

Tried to remove my reviews

This is my fourth review and all are legitimate complaints. The company have failed to respond to my experience and instead have actually tried to have my reviews removed by Trustpilot. I have been entirely truthful about my own experiences. This is very upsetting that they feel they can abuse the system in place for people to make informed decisions about the companies they use!
SEE COMMENTS BELOW! ALSO ON OTHER REVIEWS, CLEARLY I’M A CUSTOMER. I’VE TOLD NO LIES! MORE THREATS AND BULLYING TACTICS!!!

February 8, 2023
Unprompted review
IWC Probate and Will Services logo

Reply from IWC Probate and Will Services

Yes we are trying to get your negativity removed simply because firstly you are not a client and it is unacceptable for you to post defamatory statements which are tantamount to blackmail. We are intending to take legal action against you.

Rated 5 out of 5 stars

Very fast assistance

Very fast assistance and gave me the reassurance and information I needed to move forward. Really helpful.

January 30, 2023
Unprompted review
Rated 5 out of 5 stars

Believe all the 5* reviews

I needed a Medallion Signature Guarantee for some US shares I wanted to sell, which were in my maiden name. I spent a considerable time Googling and researching how to do this, getting more bamboozled and confused in the process. When I found IWC Probate Services online, they were miles from where I lived and I had never heard of them. I was very nervous, but I needn't have been. I read all their amazing reviews and decided to make an initial enquiry. I received a same-day response from Loren Jarvis, who has been nothing short of phenomenal. I chose to go with IWC's Medallion Signature Guarantee full service, not just a request for them to provide a stamp. One of my ID documents needed certifying by a solicitor and IWC even contacted them, to double-check the legitimacy of the certified documents. As soon as I made the online payment to IWC, ahead of submitting all my paperwork, Loren immediately confirmed receipt of the funds. Loren's efficiency, customer service, professionalism and industry knowledge has been invaluable. If you are reading this, unsure as to whether or not to use IWC Probate Services, then believe all their 5* reviews and believe me when I say I cannot rate them highly enough. I could not have done this without Loren/IWC and I am so, so pleased I chose to go with their full service. It has been worth every penny.

January 25, 2023

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