J Sainsbury Reviews 

Sainsbury’s Norfolk black turkey
Who ever came up with the cooking time needs to be sacked
Packet said 3 hours, 4 hours 36 mins later at a higher temp (185)!for the last hour and it’s nearly up to temp.
And before you say it every thing else cooks fine in my oven.
This is always the problem with Sainsbury’s products.
2022 spend £8,000 in Sainsbury’s this year £780. Lessons in How to lose your customers

I am confused as to the policy regarding faulty iTunes Gift Cards. Rather than just replace the card they decided to get a number for Apple so they can give me the missing numbers. That makes no sense and needs to change.

Disabled? Rely on supermarket home deliveries? Supermarkets MUST legally prioritize deliveries for disabled customers but Sainsburys do not.

I am badly disabled and can not collect groceries, so the Equality Act 2010 applies and you are in breach of it.
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My order #987723882 was NOT delivered, yet you took my money anyway.
I demand my damn groceries TODAY or else I will file a civil process against you under the Equality Act 2010

I can NOT go to stores and am reliant on home deliveries
I tried to book another slot for the same items but there are none available.
I was forced to choose a click and collect in two days time (Order number: #1114692425) BUT that does not help me today and I would have to pay a taxi to collect for me

RESOLUTION SOUGHT
Deliver my order #987723882 TODAY, as early as possible
Have your branch manager come to my home and apologize personally
Cancel and refund Order number: #1114692425
Pay compensation for this

Else, I will sue you.

DO NOT CALL ME - I AM MUTE

In disgust

UPDATE
Sainsbury's claimed the order was delivered until I told them I had CCTV that would prove it was not. Then they admitted it was not delivered>

THIEVES AND LIARS - I want compensation and staff suspended pending afull investigation

UPDATE
I finally got my order which had been left on the delivery van overnight so that all the frozen goods defrosted. I offered to provide footage from my CCTV taht proved they had not attempted delivery. In the end I accept £100 compensation from Sainsbury (I wanted more but am too ill to go to court).

I\f you are disabled or help the disabled, I really recommend that you get home deliveries from another supermarket (Tesco DO prioritize disabled customer deliveries - you must advise them though, of course).

I had poor quality goods,I tried to do the refunds online but was not working so I rang them on customer services number that goes to the philippines and they can hardly speak English and so much noise on the line,I could not hear the person,why do they out source their customer services abroad to somewhere that can`t speak hardly any English,surely they could have the customer services in England or do they just pay peanuts to have it done abroad,also they should make sure their online refunds procedure works,then you would not have to phone customer services,like everything else in Britain they have gone to the dogs.

I ordered some groceries online. I ordered milk as part of it, which, according to the driver, exploded and spilled all over the shopping. The meat tray (cardboard) got soaking wet and the steak turned grey. I ordered 4 packs of Warburtons potato cakes and they sent me 2 packs of a more expensive variety which I don't even like. I complained, and they issued a voucher instead of a refund. After the abysmal experience, I am not even going to use online shopping with Sainsbury anymore. A cherry on the cake: they issued a £4 voucher for the cakes when I complained and then replaaced it with a £2 one today - I guess as a difference between what I ordered and what they sent - and no apology for the messed up delivery! I won't be ordering from Sainsbury's again.

I popped into Sainsbury's petrol station wolverhampton and the customer service or lack of was disgusting. I used my phone to pay as I usually do but it wouldn't work tried a few times on both tills using different cards in my google wallet and nothing, I explained to the cashier called Angela I had no other means of payment and would need to go home and get my actual card as there was nothing else I could do. I was happy to leave my details and phone with them as I it wouldn't take more than 10 mins. At which point her response "if you take your car i will call the police " to which I said i totally understand but is there another way you can help me as I don't know what else to do as you have seen and she said "well noone else has had an issue with paying" so i said I'm willing to show you my bank account to prove I have the funds to which she said " I don't like your attitude" baring in mind I'm asking for help not being abusive just trying to come to a resolution. I then said to her I don't know what else to do and Angela then says "that's your problem not mine" I then asked for a manager to be told she didn't have a manager and I could go to the store. Her colleague then helped me by taking my details on the back of receipt paper and I went off home to get my bank cards, I came back to pay but couldn't pay using contact less but could by using chip and pin. I noticed at this point other people were having similar issues. I then went to the store and spoke to a manger who told me they have a process for this kind of thing and all she had to do was ask me to fill in a non payment form at no point was this offered to me. I was spoken to like dirt, treated as if I was trying to get out of paying. Angela's attitude was disgusting. What's interesting is that there is a sign up referring to treating the staff kindly not being abusive yet the staff can be a abusive as they like! Oh didn't have an issue in any other place using my phone as payment!

Short dates week after week. Last weeks order, #980780127, deliverd on the 19th Nov, I had a quiche delivered that was marked Use By 19th Nov. The spinache had a day before the best before date, I returned that and the cabbage that had seen better days. Scones had 2 days before B.B date. This weeks delivery on the 26th November #983240843 I returned the cabbage. I had a farm, I've grown cabbage and other vegetables, I know what fresh vegetable should look like. So, I don't have to rely on B.B dates. The scones had 2 days before the BB date,as did the bread. The broccoli B.B 27th, which was the next day, I complained but kept as I wanted some fresh greens so made do with them. Scones went in the freezer and bread? Well I'll have to make do or go without. I was a war baby, grew up in the 1940s, so I know about make do. My complaints, made over the last year, have fallen on deaf ears. I'll be shopping else where.

NOT EVEN WORTHY OF 1 STAR !!
STILL NO RESPONSE FROM SAINSBURY'S CEO'S OFFICE !!
UNFORTUNATLE SAINSBURY'S CEO'S OFFICE DO NOT LIVE IN THE REAL WORLD......AS THEY APPEAR TO HAVE ABSOLUTELY NO IDEA OF THE PLIGHT THAT MILLIONS OF VULNERABLE PENSIONERS SUFFER, ESPECIALLY OVER THE FESTIVE SEASON, TO PUT FOOD ON THE TABLE !
I SAW AN AD ONLINE ADMITTEDLY POSTED BY 'AI' STATING THAT 'YES SAINSBURY'S WOULD BE OFFERING THE SAME CHRISTMAS DEAL FOR 6 PEOPLE THEY OFFERED IN 2023', THAT OF 'DINNER FOR 6 FOR UNDER £20' !
I WAS INFORMED BY THE CEO'S OFFICE THAT THIS STATEMENT HAD NOT BEEN GENERATED BY SAINSBURY'S AND THE PERSON WENT ON TO MENTION INSTEAD PRICES OF SOME EXPENSIVE 'TASTE THE FIFFERENCE FOOD' AS NO, SAINSBURY'S WOULD NOT BE OFFERING THIS DEAL IN 2024 !!
APPALLING ABRASIVE, CONFRONTATIONAL AND UNACCEPTABLE RESPONSE FROM YOU.
YOU SHOW ABSOLUTELY NO UNDERSTANDING TOWARDS PENSIONERS AND OTHERS FOR WHOM ECONOMISING IS AN EVERYDAY ACTION NOT A CHOICE !!!!
I SHALL POST AGAIN IN 48 HOURS.

Planned our day around online shopping arriving 9.30-10.30am. 11 arrives and no delivery or communication. I then spend 30 mins waiting for customer services to answer the phone- finally being told that there is “ a problem “. Order finally arrives around 11.30 with several items missing. Driver very nice and apologetic. No communication re missing items and no refund for them either. Absolutely never again! Such a disappointing experience.

Served by Simon today, really pleasant and friendly guy, interactions like these make me want to come back and make my day :)

Stopped shopping is Sainsbury's before covid when I noticed price hikes of 10% on some basics one January. Tried Tescos and Morrisons for a while and noticed they're all up to the same tricks - price hikes, shrinkflation and the inhouse cheap stuff.
Ive been an Aldi/Lidl shopper for some time now, but miss the Sainsbury's quality so i pop in from time to time - if Ive got a voucher from the petrol station.
That's one good thing about Sainsbury's - cheapest fuel around.
The quality is still there and if you're price aware you can find the good deals - like 1 litre Baileys for £10 if you've got Nectar. But dont be fooled. Baked beans now only 400g, instead of 410 or 415. And most spreads are now 400g instead of 500? I reckon middle management treat shoppers like we're stupid. For example, 2 x 8 packs of Pepsi £6.50 with Nectar - that's over 40p per can! Is that supposed to be a good deal??
So they're still up to their old tricks, but little by little they're getting closer to the discounters. I look forward to the day when I can do all my shopping there.

I visited Sainsbury's on a Saturday afternoon and found it quite busy, which is typical for that time. However, I was disappointed by the number of tills open. There were only a few traditional checkouts available, and while there were self-checkouts for trolleys, they simply weren't sufficient for the volume of shoppers.

In an effort to speed up the process, I ended up grabbing a basket to hold my trolley items, hoping to check out more quickly. This experience made it clear to me that Sainsbury's could improve their customer service by reducing the number of unused traditional tills and increasing the number of self-checkouts for trolleys.

No one wants to spend their Saturday afternoon queuing for long periods, especially when grocery shopping. Enhancing the checkout experience would not only benefit customers but could also streamline operations for the store.

Sainsburys in Brackley Northants, the staff are always friendly but they have just removed 50% of their tills and extended the self service, im sure they will argue this is what the customers want, so why is it a queue forms every time im there at the express till because no actual served tills are open, so surely that must say something, yes im older, yes i can operate the srlf serve, i choose not to, i retired in 2012 not to go to work in Sainsburys, and no there is nothing wrong in working for the store if you are paid to, im not, next ill have to stack the shelves before i can shop, stop ripping people off with food prices and spend some of those huge profits not only from your shoppers but the suppliers you screw down on costs and get more staff to look after us customers, if i wanted a job id apply for one

Sainsbury’s is absolutely hopeless
Their app has been altered to need an Update, before it can be used further.
Unfortunately, if you are using certain iPhone devices, and have no wifi, the update can’t be performed.
Sainsbury’s have also changed their Website systems, so the relevant pages refuse to load.
Therefore, to all intents and purposes, Sainsbury’s are “Out of the running” as a useable online supermarket.

Never using just eat app especially with sainsbury at stamford hill twice now I have order and they have left out items and the colleague aint cancelled the items staff are no help and just eats won't refund. Massive scam from both companies

What has happened to Sainsburys crusty rolls. The are no longer crusty, but soft and have considerable shrunk but still cost the same price. Truly don't believe they are baked in store. Will not buy them again will have to shop elsewhere.

Sainsbury's Chelmsford Coffee Shop this morning was terrible. The food was undercooked and cold. Wouldn't recommend

Delivery never came, they charged me, tried to reschedule the delivery but never happened. Took my money, couldnt care less. Customer services all staffed by low paid foreign staff. Useless

After contacting these idiotz numerous times, we still get SMS telling us that checkmycar io have taken money £39.90 from our credit card even though they supposedly stopped payments to this scam outfit and refunded us. We can't pass security because the idiotz at Sainsbury's are thick as pie. What a good reason to stop the credit card business!

Sainsbury's Local, Whitton, Twickenham. Dawn is a real asset to this store. She is always helpful and polite which makes shopping here a better experience than it otherwise would be. She works REALLY hard whether it be stocking shelves, training new staff or working behind the scenes in the bakery. Such a change to see motivated quality staff these days!