I specifically wanted a t-shirt which was 100% cotton, rather than a poly-cotton. (Pure cotton is easy to recycle, and, in my opinion, wears better and is less sweaty in hot weather.) The t-shir... See more
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I recently bought a pair of Tapered Fit Joggers, and I am highly impressed. The cotton and linen mix fabric makes them incredibly comfortable to wear. Another big plus was the shipping—the order was d... See more
Commande passée en magasin de Belle-Ile après suggestion de faire partie du Club Jack & Jones pour profiter des réductions. Envoi rapide et soigné en 2 jours. Tout est parfait
Visited Jack & Jones in Medowhall today, received 1st class customer service from Becky W, It’s rare nowadays to come across such a helpful member of staff, nothing was too much trouble helping my hus... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
55K reviews
Asks customers to review
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Great products and selection
Great products and selection, as always. Great range of sizes. Always my first stop ahead of other retailers.
May 29, 2026
Very fust and profesional
May 25, 2026
Fit well my husband like it
May 14, 2026
Speed great as usual
May 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
One item arrived tag less
One item arrived tag less, faded and ripped - had obviously been worn!!
May 9, 2026
Reply from JACK & JONES Online Shop
Hi Vanessa,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that one of the items arrived without tags, faded, and ripped, and that it appeared to have been worn already.
We sincerely apologize for any inconvenience and disappointment this may have caused.
An agent is now on the case and will reach out to you immediately so a suitable solution can be found as quickly as possible.
We appreciate you bringing this to our attention and thank you again for taking the time to write to us. We wish you all the best.
Best regards,
Customer Operations
Great eshop with nice prices & customer support!
Great eshop with nice prices-offers and customer's support! My favorite eshop about clothes & fashion!
May 28, 2026
Delivery service was excellent and also…
Delivery service was excellent and also the quality of t-shirts was also good
May 28, 2026
Reply from JACK & JONES Online Shop
Hi Valter,
Thank you for taking the time to share your feedback with us.
We understand that you are disappointed with the quality of the material you received and appreciate you bringing this to our attention.
We are very sorry to hear that the product did not meet your expectations and apologize for any disappointment or inconvenience this may have caused.
We wish you all the best and thank you again for taking the time to write to us and share your experience.
Best regards,
Customer Operations
I did only get half of my order
May 23, 2026
Reply from JACK & JONES Online Shop
Hei Sander,
Takk for at du tok deg tid til å gi oss tilbakemelding.
Vi forstår hvor skuffende det må ha vært å motta bare en del av bestillingen din og ikke alle varene du forventet.
Vi beklager at bestillingen din ankom ufullstendig og ber om unnskyldning for eventuelle ulemper dette måtte ha medført.
Vi ser at du allerede har vært i kontakt med vår kundeservice og at det er funnet en løsning på saken.
Vi ønsker deg alt godt og takker igjen for at du tok deg tid til å skrive til oss og dele din opplevelse.
Med vennlig hilsen,
Kundeservice
Bought 2 jumpers out of Dundrum shop…
Bought 2 jumpers out of Dundrum shop around Christmas for a present for my father, paid expensive for them. He had not got them 4 months and a hole came in the top of both of them around the neck! Tried to get in contact with J&J and they told me they couldn’t help me, customer service is shocking, would not buy from here again! What a waste of money for a so called good brand! There clothes are rubbish!
November 18, 2025
Unprompted review
Reply from JACK & JONES Online Shop
Hello,
We are very sorry to hear about your experience and understand your disappointment with the jumpers and the service you received.
As the purchase was made in the Dundrum shop, we would recommend reaching out directly to the store regarding the issue, as they will be best placed to assist further with in-store purchases.
Kind regards,
Customer Operations
BESTSELLER Online Stores
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you were disappointed with the quality of the shirts. We understand how frustrating this must be, especially when the products did not meet your expectations.
Please accept our sincere apologies for the inconvenience caused. This is not the quality standard we aim to provide to our customers.
If you need further assistance regarding the items received, we kindly ask you to contact our customer service team via the contact form available on our website.
Thank you again for your feedback.
Best regards,
Customer Operations
Website easy to navigate
Website easy to navigate. Selection of products and payment good. Kept informed of order progress and quick, safe delivery.
May 26, 2026
Good quality, great fit for all shapes and sizes!
Good quality, great fit for all shapes and sizes! Quick delivery - easy returns. JJ are the only company that makes jeans and chinos that fit first time.
May 26, 2026
Awaiting delivery
Awaiting delivery, royal mail have apparently dropped the parcel off but not received anything.
May 26, 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your parcel was marked as delivered by Royal Mail, but you have not received it. We understand how frustrating and concerning this situation must be.
Please accept our sincere apologies for the inconvenience caused.
We kindly ask you to contact our customer service team via the contact form available on our website so your case can be investigated further with the carrier and we can assist you with an appropriate solution.
Thank you again for bringing this to our attention.
Best regards,
Customer Operations
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