I specifically wanted a t-shirt which was 100% cotton, rather than a poly-cotton. (Pure cotton is easy to recycle, and, in my opinion, wears better and is less sweaty in hot weather.) The t-shir... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently bought a pair of Tapered Fit Joggers, and I am highly impressed. The cotton and linen mix fabric makes them incredibly comfortable to wear. Another big plus was the shipping—the order was d... See more
Commande passée en magasin de Belle-Ile après suggestion de faire partie du Club Jack & Jones pour profiter des réductions. Envoi rapide et soigné en 2 jours. Tout est parfait
Visited Jack & Jones in Medowhall today, received 1st class customer service from Becky W, It’s rare nowadays to come across such a helpful member of staff, nothing was too much trouble helping my hus... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
55K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awaiting delivery
Awaiting delivery, royal mail have apparently dropped the parcel off but not received anything.
May 26, 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your parcel was marked as delivered by Royal Mail, but you have not received it. We understand how frustrating and concerning this situation must be.
Please accept our sincere apologies for the inconvenience caused.
We kindly ask you to contact our customer service team via the contact form available on our website so your case can be investigated further with the carrier and we can assist you with an appropriate solution.
Thank you again for bringing this to our attention.
Best regards,
Customer Operations
Magasin de Belle-Ile
Commande passée en magasin de Belle-Ile après suggestion de faire partie du Club Jack & Jones pour profiter des réductions.
Envoi rapide et soigné en 2 jours.
Tout est parfait
May 21, 2026
Good Service
May 25, 2026
Egocentric And Poor experience
I had bought 6 items on discount. They cancelled my products. Later increased the price of the products on the website.
They don’t care about customers just another business.
May 25, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for sharing your feedback.
We're sorry to hear that you were disappointed with your experience. Occasionally, items may become unavailable due to stock discrepancies or high demand, and in such cases orders or parts of orders may need to be cancelled.
We understand how frustrating this can be, especially when the items were purchased at a discounted price.
We also appreciate your concerns regarding subsequent price changes.
Our promotions and pricing can vary over time based on availability and ongoing campaigns, but we understand how the situation may have appeared from your perspective.
Customer satisfaction is important to us, and we're sorry that this experience left you feeling let down. Thank you for taking the time to share your comments with us.
Best regards,
Customer Operations
I also ordered a product for which I…
I also ordered a product for which I received a notification that it was out of stock, but it was still in stock on the website after I ordered it.
May 24, 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you very much for your feedback – we take it very seriously.
We are sorry to hear that an item from your order was cancelled despite still appearing as available on the website afterward. We understand how confusing and disappointing this can be.
Unfortunately, item cancellations can occasionally happen due to reasons such as stock discrepancies, technical issues, or simultaneous orders being placed while stock levels are updating. In some cases, products may also appear available again later if another customer returns the item and it is added back into stock.
We sincerely apologize for the inconvenience caused. If you would like us to look into the matter further, please do not hesitate to contact our Customer Service team – we will be happy to assist you. You can find the contact details and further information on our website under “Contact us.”
Thank you again for taking the time to share your experience with us.
Kind regards,
Customer Operations
Reply from JACK & JONES Online Shop
Hello,
Thank you very much for your review and feedback – we take it very seriously.
We are sorry to hear that you were disappointed with the quality and material of the t-shirts. This is certainly not the quality standard or experience we aim to provide to our customers, and we understand your frustration. We continuously work on improving our products and customer experience, so feedback like yours is very valuable to us.
If you would like us to review the matter further, please do not hesitate to contact our Customer Service team – we will be happy to assist you. You can find the contact details and further information on our website under “Contact us.”
Thank you again for taking the time to share your experience with us.
Kind regards,
I reeeeally love your hoodies:)
May 24, 2026
Really good quality
May 23, 2026
Promised 20% discount on purchase of 3…
Promised 20% discount on purchase of 3 Jumpers but received nothing.
May 23, 2026
Reply from JACK & JONES Online Shop
Thank you for your review.
We are truly sorry to hear that you did not receive the 20% discount that was promised when purchasing three jumpers.
We completely understand how disappointing and frustrating this must have been. When a promotion is advertised, you should be able to trust that it will be applied correctly, and we sincerely apologise that this was not your experience.
After reviewing your case, I have now refunded the missing discount for you. I am pleased that we were able to resolve this, but I am very sorry for the inconvenience and the extra effort it took on your part to have the issue corrected.
We work hard to provide a smooth and enjoyable shopping experience, so it is disappointing to hear when we fall short of our customers' expectations. Your feedback is important to us and helps us improve our processes moving forward.
Once again, please accept our sincere apologies for the confusion and frustration this caused. Thank you for bringing the matter to our attention and for giving us the opportunity to make it right.
Best regards,
Customer Operations
Cheapo clothing made in Bangladesh
Cheapo clothing made in Bangladesh! Sizing is way off, don't know how they pass quality control.
May 19, 2026
Reply from JACK & JONES Online Shop
Hello
Thank you for taking the time to share your feedback with us. We are sorry to hear that the items did not meet your expectations in terms of quality and sizing.
We understand how disappointing it can be when products fit differently than expected. As we offer many different brands, there can be several factors that affect the fit and feel of each item, such as the brand’s own sizing standards, design, cut, material, and manufacturing process. For this reason, sizing may vary between products and brands. We always recommend checking the size guide and product details provided on each item page to help customers choose the best fit.
We also truly appreciate your comments regarding quality, as customer feedback is very important to us and helps us continue improving our products and services.
We value your opinion and are sorry that your experience was not more positive. If you need any further assistance, our customer service team will be happy to help.
We wish you a pleasant day.
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.