JacquieLawson.com Reviews 1,079

Watch out for the auto renewal that is not clearly flagged.

I have used Jacquie Lawson in the past and it was always good, but then I paid in December 2025 a subscription for one month, which was £5. I have not been able to send a single card, as it just kept saying “ Your membership has expired “ . Today I looked at my bank statement, and they have taken another £5 which I had not authorised. This is just a big scam. I can’t get into my account to cancel any subscription, as according to them, it has expired. I have contacted my bank not to let them have any more money.

I used this company for one month at Christmas 2024 and had a great experience.
However, I used them again this December and they have taken money from my account for a membership which I did not sign up for.
I have contacted them but they have not replied. Upon looking at their account on Facebook it seems this is a regular occurance. I will not be using again. Avoid!

I did my best to join; I selected the 1 year auto renewal. I paid via Master Card. When it got to step 3, after I had selected a birthday card I wanted to send, I could go no further. It indicated some inf it required from the MC was missing, but I could find NO ROUTE to comply with what was missing. Turn out, I wasted more than an hour trying to sign up... but couldn't. Hope others have better luck than me.

The 2025 advent calendar was a waste of money, boring, nothing new, not even a present or Santa fly-by on Christmas. There were no new games and solitaire was one! Most of the challenges were to decorate things, the most boring activity for me. The village added a new house and they were then added to a shelf in your dwelling, too small to make an impact and repetitive. Speaking of which, the music. This was so uninspired they couldn’t even change the color of the pet dog. I will not be participating again or sending them to family and friends.

The website has hideous problems delivering the greeting cards and there is ZERO customer support when it is Christmas Eve and your cards will not send.

A service like this is great when it works as advertised, but I have had regular problems sending cards on major holidays, and THERE IS NO CUSTOMER SERVICE WHEN IT IS CHRISTMAS EVE AND THE SITE IS MALFUNCTIONING.

Sometimes the cards get delivered. Sometimes the cards get delivered, but the message is an unreadable, garbled mess. And then SOMETIMES the cards don't get delivered at all.

If you ask for help, there is no one who responds. I have technical issues this Christmas and their help desk didn't respond until January 6th. And don't even THINK OF ASKING FOR A REFUND FOR SERVICES THAT WERE PAID FOR BUT NOT DELIVERED.

Very Bad Experience. Not recommended.

I have been a happy Jacquie Lawson customer for over 20 years, and have been purchasing the Advent calendar for over 6. This year's calendar was very disappointing both in graphics quality and content. I did some searching and it appears she retired and sold her company to a subsidiary of American Greetings. I wish her a happy retirement but this should also make her sad to see the damage to her reputation. Just a small example of the decline in the Advent calendar is the repetition of previous year's music, faded graphics, and a boring cottage with no daily updates to games, presents, or events. I actually just reloaded a previous year's calendar to have the broad variety of games to use throughout this next year. So sad.

I have used these e cards before and wanted to send some Christmas Cards and New Year greetings. I signed up for two years and received confirmation that the fee had been received and I was now set up to send cards. BUT although I can log on and am greeted by name, the system still invites me to join and pay. So far I have received one useless response refering me to the FAQ page which is no help at all. I am now asking for a refund as it is too late to send cards for Christmas. So far no response. As another person has found, RUBBISH customer service. I wish I hadn't signed up.

My sister gifted me an advent calendar for Christmas. I was originally able to use the app, however, after a few days it was not longer working. I tried every suggestion available on the website with no success. I emailed the help center and explained my situation, told them what I had already tried. It took several days to get a response and the response directed me to look at the questions and answers on their website. I replied informing them again that I had done that. Several days later they replied and gave me a new code, I was able to login again for about a day and then I again had no access. I once again emailed them explained everything and another several days went by and they replied with same code and instructions that I already tried. I replied informing them again what they were instructing me to do was not working. At this point due to the back and forth and the long wait time for reply’s Christmas was over and I never gained access. I asked them to please refund my sister since I was unable to use the gift. They replied to me several days later directing me to have her email for a refund because it would be easier for them, they also re suggested to us the Q and A section on their website. My sister has been gifting this to me for several years and I have always really enjoyed it, not being able to access it was disappointing and the way it was handled by the company was completely unhelpful and very frustrating.

I bought a 1 year subscription and everything was fine, but didn't want to renew, so unselected their default of automatic renewal. On the anniversary I received a email from them saying they had charged my credit card for another year. I logged on and the automatic renewal box has been checked again, which I didn't do. Tried emailing and I sent a message via their contact web page. I'm still waiting for a reply.
BTW, The FYI page says they will inform you prior to renewing, but I never got anything.

Warning, do not subscribe to Jacqui Lawson.
I contacted them to resolve a problem with their Advent Calendar, and was put through to a help line based in Cyprus called 'Expert Squad' who did not resolve the problem, but have now charged me £22 per month subscription. Needless to say, I have now cancelled this.
Do not purchase anything from Jacqui Lawson they are a bunch of money grabbing crooks.

Maybe I'm living on a different planet but I have found these cards delightful heartwarming and sophisticated. I haven't used the site for seven years and it was easy to renew and use. Very clever cards indeed. Fully deserve five stars.

Before Xmas I decided I'd send JL cards. I tried setting up an account but my email address was recognised (I'd had an account several years ago) and I was instructed to log in instead. Obviously I couldn't remember the password so tried the 'Forgot Password' tool. Despite the site saying my new choice of password was 'strong', it encountered a problem in trying to process it. Emailed JL to advise of problem with website. Email obviously not read as just got a standard reply with instructions on how to change password!!!! Tried password reset again. Still not working. Emailed JL again. Still obviously not read as yet another standard email reply irrelevant to my particular problem. Tried resetting password again but site still not working and since we're now at 31st December, I'm giving up on this!!!!!

Advent calendar for 2025 was terrible compared to previous years and I will not be buying another ,,,, very sad !!

I have six years worth of JL Advent calendars and this one is without doubt the worst one.

The main house had nothing new day by day apart from the new buildings appearing on the shelves. There was nothing new to show even on Christmas day. Much of it was similar or exactly the same as previous years.

Extreemly disappointing for a Advent calendar that in the past has been something to really look forward to.

I will probably try again next year on the basis that other years have been so good - but if next year is bad , that's it.

I have been purchasing your advent calendar for myself and others for the past several years and this is the first year I have been seriously disappointed with this year's offering. For the most part, I found it boring, and thought it lacked originality, personality and substance. I agree with other reviewers who have missed things like the daily presents in the apartment. And the overall look reminded me too much of that of previous years. I expected more, especially with the rise in price. Honestly, price isn't the main issue for me. I would happily pat more if it would guarantee the delightful advent calendar experience of past years. Thank you

I love JacquieLawson ecard app. I have used the app for over one year and just renewed my subscription for two more years. I have a big family and friends and I used to buy a lot of cards every year. Now I just send an ecard using this app and everyone I sent a card to using this app has really liked them. Thanks for lovely wishes sent on line!

I tried to contact the company via email TWICE and using the help contact on the website about a missing gift card charged to my credit card. After four days there is no response. I disputed the charge a d will have to seek d my friend a gift through another mean s

This site used to be better. Much better. Issues were dealt with, new material was regular.
What happened? JL sold out. New Owners treated it like a cash cow needing milked. And milked again, And.... Etc...
Meantime, if you're a subscriber having just sent out a flurry of cards to all your friends and family - after a couple of days take a look to see how many have been "viewed". Chances are, they're in the SPAM folder, because JL cards now do not know how to design the code on their cards so as NOT to get them intercepted by spam detection in most/many mail systems. Others might be found not to have arrived at all. It is JL's responsibility to provide a marketable product suitable for the intended use. You don't need to be a genius to work out that in this respect they are failing. I sent a bcc email to all card recipients re this spam problem, some were found. Others seem never to have arrived, as they were not in the trash folder either.
My sub. is now not going to be renewed. Costs up, quality down. They need a sharp lesson, the sharpest possible is a nasty balance sheet. If you agree, scrub your sub. And complain vigorously re the undeliverable greetings card emails. These must be recoded, and recoded PRONTO.

The 2025 advent calendar was a disappointment. Have bought these for years and always looked forward to each new day's offering in the village and in my own space. Then often would spend at least an hour changing things, in the village. This year was just plain boring. I'm not sure I will purchase again in 2026. Years prior to 2025 were so great and fun it really makes 2025 look bad and makes one wonder how much more downhill it goes in 2026. Such a shame - it's like they just didn't care to put the effort in at all.