JacquieLawson.com Reviews 1,081

Avoid.
Received as a gift but nightmare to use.
Used to be ok but too many hoops to clamber through now.

I have a two year subscription which is about half used. I tried to login from my home in Cyprus to send Christmas cards to friends and family in the UK and across the world only discover that access to the website is "blocked in my region". An email to the help desk yielded no explanation or sympathy and just a comment that they didn't know when access would be restored and that I should "try again later". I'm sure I'll find a way around the blockage but I shouldn't have to. Pretty shabby really.

I signed up for a month long subscription because the website advertised a 50% discount on advent calendars with subscription. Failed to get a discount when I tried to purchase calendars. Email from support stated that the "discounts must be applied at the time of purchase" and they can't do anything about it at this time. Poor customer service and a complete waste of money.

A friend gave me an Advent Calendar for 2025 and I never received a code to activate it. I have tried to contact them, but they have virtually no customer service. This is not the way to run a business, and I wouldn't recommend them.

Not as efficient as other ECard sites. Tried several times and cannot get card sent. Tried everything their
email notice says. Awful!

If I could give it NO STARS I would! They are swindled me. Their website overcharged me $52.00 and this was 6 WEEKS AGO! They IGNORE! MY PLEASE FOR FAIR PLAY. My requests have gone UNADDRESSED! SHYSTERS THE LOT OF THEM! I will NOT ALLOW them to continue unchecked.

Card "Thank you" note from recipients are not sent to the card sender. When I told (non)customer service, they said there was nothing they could do. Meanwhile, I had sent many cards for the holidays, and some recipients had included information I needed to act upon. Several family members told me they had returned a message to me. I had not received one return note. Good-bye Jacquie Lawson!

This is the most beautiful digital card company I have ever used. I but the Advent Calendar for my family every year. The detail and artistic flair of the cards, little videos, games, etc are so much fun. I have been a customer for more than 10 years. My mother is British and the scenes and images keep me connected to my UK heritage.

Although I like JL cards, its very old fashioned, and outdated now. The Cards certainly are.... and so are the Songs really.
Its like going back to the 1940's or 50's!....which is ok, up to a point, but the selection needs a "complete overhaul" and "modernisation", but keep some of the old scenes for the traditionists.
Why are they still using ONLY emails addreses to send cards? Not one of my friends use emails now to communicate, unless the are in business!
JL Cards never seem to communicate with people on here...just take the money...and that's it!

I have been with Jacquie Lawson for many years. We were told she had died some years back and another company took over but it stayed similar so I stayed with them. Lately something has changed and the charge is much higher. I continued with it as I have quite a few who like the Advent Calendar. Now, when I try to access the site it just shows a blank page with Blocked! written in tiny letters in one corner. People are saying they also can't get access but the company still takes money from your bank. I also read a notice from J/L stating that she was alive and well. Has she reincarnated since her death? At one time I was told that she lived in the US but now they say it's English. I cannot speak to anyone or write them an email because there is no way in just many online complaining about similar situations. Is it possible that the company no longer exists and they just wanted one last round of payments before the final exit? Please help? Ive been trying for months.

I have ordered Advent Calendars for years by using my address book to choose recipients in the same way I use it to purchase e-cards. However, I have been unable to do it for 2025. They just lost a big sale from me as I have lots of recipients.

I signed up for a year and really enjoyed the novelty of the cute cards however exiting is really hard.
This is the 2nd time in a row I have tried to cancel my membership (this time with confirmation email from the company confirming my subscription was cancelled) they still took another $43AUD from my credit card and have not replied to my email requesting a refund. I'm hoping this is a computer error and I will receive a full refund soon. But if not my bank has told me it is fraud. So just beware. If I get the monies refunded I will update review positively but if I don't and have the inconvenience of having to cancel my credit card obviously I won't. Such a pity as I enjoyed sending cards for the first year I signed up.

PS I only found out today when got my bank statement that unauthorised monies were taken last month

Total hassle to sign up, don't bother.

As the recipient of these cards. I hate them. Just send a paper card or no card at all. The stupid card feels like an obligation to reciprocate.

I apparently signed up for a 2 year subscription because next thing I noticed i was being thanjked for my 2 year $45 subscription. I tried to cancel, but they say the only way to cancel is through your Apple subscription service; except I didn't buy it there. I called the credit card company but after they reported no response from the site, they reversed the credit so i am now paying $45 for something I don't want. At least I got the auto renew turned off!

Okay when it finally works.
Do no like the fact that half the video clip is hidden by showing Jacquie lawson app details, you have to tell people to click on bottom right corner to fill to screen.
Also have to try loads of times to log in! Frustrating.

I was charged for $25 and $45. I did not authorized two amounts and why would they think it was okay to charge two different amounts for the same time frame? I tried and my bank tried to have the money returned, It never was. I notified the Better Business Buriel.

Cancelled my membership for 3 months and still charging me. Don’t sign up very frustrating to try to cancel 😡😡😡😡😡😡😡😡😡😡

After 20 years using this British site, it was sold to American Greetings. What a shame! The new company "black listed" the area I live in and sending cards is no longer possible. Friends in the area said the same, complaining of "Service Denied" messages. The company could have been honest and upfront about their reasons, advising customers in advance. Instead they were evasive, and gave only a disproportionate refund. We switched to 123 cards, which is a European company, not American...

No longer the brilliant company they were! I have just tried, several times, to send a couple of cards from my account (Annual Membership) but kept receiving the message, access denied! When I looked into this, it appears the APP/website is no longer available in my area!! I eventually had a response for them offering to refund the balance of my subscription. Why couldn't the company notify their members of such important changes to their website. Very poor service from what used to be a brilliant company!!!