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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with payment practices, consistently reporting long delays in receiving royalties, with some waiting months or even years for their earned money. Customers frequently mentioned issues with communication, noting that their inquiries often received no response or only generic, unhelpful replies, particularly concerning payment statuses. Many also highlighted problems with claims, reporting difficulties in receiving due payments and expressing concerns about the fulfillment of contractual terms. However, some customers also mentioned that when they did receive a response, it was often fast and precise, and a few people were satisfied with the service and the quality of the music provided.

What people talk about most

Payment

Reviewers express strong dissatisfaction with payment processes, citing consistent delays and non-payment of... See more

Response time

Users describe negative interactions with response times. Many customers report receiving vague, copy-paste... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express disappointment and frustration,... See more

Customer communications

People report negative experiences with contact. Customers frequently mention that contacting support leads... See more

Claim

Customers consistently express dissatisfaction with claim processes. Many reviewers report issues with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After 12 years of good cooperation with Jamendo.com, I regret to report that since May 2025—six months ago—the platform has failed to pay royalties owed to me, despite all payment conditions bei... See more

Rated 3 out of 5 stars

UPD (10.02.26) A month later, the situation was resolved successfully, and the royalties were paid, but this only happened after an official notification was sent to Jamendo's partners, so... See more

Rated 3 out of 5 stars

EDIT: I just received my payment and got some insight in why this could happen. This is why I adjusted my review. I'm still a bit disappointed that it took so long, but I'm still happy, that... See more

Rated 2 out of 5 stars

There has been such a decrease in royalties and payments quality. For example: as a netlabel, one of our artists is waiting since May 2025 for a payment, which stays forever in pending state. Wh... See more


Company details

  1. Music Publisher
  2. Hobby Store
  3. Live Music Bar
  4. Music Store

Written by the company

Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

324 reviews

5-star
4-star
3-star
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1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Jamendo is a great company

Jamendo is a great, great company, providing an outstanding music service which supports my job as creator. I do recommend Jamendo to any one looking for their professional support!

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Big catalogue

Big catalogue, wide range of music genres, high quality bands / performers and low price. What more could you want?

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

Cheating on the author's share.

I've been working with the company since 2015. Everything used to be fine, I even wrote a good review of it a few years ago, but starting this spring Jamendo started to cheat with payments. They are evasive and don't give full answers through the support. I have been waiting for a response to one of my requests for 3 months now. Every time they ask you to wait a little longer and it drags on forever.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Jamendo offers not only a great selection of music but also exceptional customer support. Their team is quick to respond and highly effective in resolving issues, ensuring a smooth and satisfying user

Excellent Support and Problem Resolution

I recently had an issue with downloading tracks from Jamendo, and I was impressed by the quick and efficient support I received. The team, especially Kathie, Martin, and Arimbi, was very responsive and provided detailed instructions that resolved my issue completely.

Their dedication to ensuring customer satisfaction and their prompt communication made a significant difference. I highly recommend Jamendo for their outstanding support and commitment to helping their users.

Thank you for the excellent service!

June 5, 2024
Unprompted review

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