The engineer who serviced my boiler was efficient, and pleasant. However, having been advised that he would be here in the am, I wasn't to happy when he arrived in the pm. I understand previous jobs... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was scheduled for am but received text to say things were delayed and engineer would not be till pm - fortunately I was not going out and it device went ahead as planned. Had to request engineer... See more
Company replied
Originally the booking came through for the morning but that didn't suit me and they changed it immediately. They accommodated my after 1.30pm request. Engineer was friendly and approachable - w... See more
Company replied
Recently had my annual boiler service. As a deaf person it is always a worry when strangers are in the house but I didn't need to worry, the engineer was so helpful and professional and spoke slowly... See more
Company replied
4.4
Excellent
213 reviews
Replied to 28% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Local company with real quality in everything
This company has retained staff from local communities and continues to be concerned with people and their needs. Big companies could learn lots from the people working here - they really do seem to care - unusual these days. Been with them for a long time - and can't rate them highly enough.
May 5, 2026
Unprompted review
EXCELLENT ALL ROUND
EXCELLENT ALL ROUND , THE ENGINEER WHO CARRIED OUT THE SERVICE TO OUR BOILER IS A CREDIT TO YOUR COMPANY, VERY POLITE ,FRIENDLY AND PROFESSIONAL
May 5, 2026
Unprompted review
Professional and courteous engineer was…
Professional and courteous engineer was finished in great time with zero disruption. I was kept updated fully by text and email in the weeks prior to my appointment.
May 5, 2026
Unprompted review
Thank you to Pamela at James frew for…
Thank you to Pamela at James frew for sorting my bathroom radiator out Hugh mcgee 0-4 101 Butterbiggins road Glasgow excellent service
May 5, 2026
Unprompted review
Reply from Jamesfrew
Thank you Hugh, for your positive review.
Reply from Jamesfrew
Thank you Trish, for your positive review.
Great service good staff happy to help…
Great service good staff happy to help give you great information to help you
May 1, 2026
Unprompted review
Reply from Jamesfrew
Thank you Douglas, for your positive review.
The company kept in touch on the lead…
The company kept in touch on the lead up to the appointment. The engineer was punctual and friendly.
April 27, 2026
Unprompted review
Reply from Jamesfrew
Thank you Stephen, for your positive review.
Reply from Jamesfrew
Thank you Mr Finnie, for your 5-star review.
Gas engineer was excellent and arrived…
Gas engineer was excellent and arrived at the time we had agreed.
April 30, 2026
Unprompted review
Reply from Jamesfrew
Thank you Steven, for your 5-star review.
Great service friendly professional…
Great service friendly professional staff
April 28, 2026
Unprompted review
Reply from Jamesfrew
Thank you Elizabeth, for your 5-star review.
Engineers very pleasant and helpful
Engineers very pleasant and helpful
April 28, 2026
Unprompted review
Reply from Jamesfrew
Thank you Elaine, for your 5-star review.
Excellent company to deal with
Engineer was efficient, turned up when expected and gave me a good verbal report on the condition of my boiler. I've as always found Gassure an excellent company to deal with and have been really pleased with our general domestic insurance cover policy.
April 29, 2026
Unprompted review
Reply from Jamesfrew
Thank you David, for your 5-star review.
Engineer was on time
Engineer was on time , tidy efficient and answered any questions
April 29, 2026
Unprompted review
Reply from Jamesfrew
Thank you Douglas, for your 5-star review.
Reply from Jamesfrew
Thank you, for your 5-star review.
Excellent Service, couldn't fault it
Recently had my annual boiler service. As a deaf person it is always a worry when strangers are in the house but I didn't need to worry, the engineer was so helpful and professional and spoke slowly and clearly when talking to me so that I could lip read what he was saying. He was lovely and made the whole experience straightforward.
I would highly recommend this company, I like the fact they are a local company and their service plans are hundreds of pounds less than some of the main energy providers.
April 28, 2026
Unprompted review
Reply from Jamesfrew
Thank you Jack, for your 5-star review.
I was pleased with the chap nice and…
I was pleased with the chap nice and friendly .
April 28, 2026
Unprompted review
Reply from Jamesfrew
Thank you Jean, for your 5-star review.
Delay
Was scheduled for am but received text to say things were delayed and engineer would not be till pm - fortunately I was not going out and it device went ahead as planned. Had to request engineer to put on shoe covers as light carpet but otherwise things went fairly smoothly.
I would say the number of text I received about my appointment seemed a little excessive.
The person answering the phone and taking down my request for a service didn’t always seem to grasp everything first time and kept repeating what I was saying - seemed a bit anxious but perfectly pleasant and this is not a criticism
April 29, 2026
Unprompted review
Reply from Jamesfrew
Thank you Caroline, for your feedback.
Excellent Service
Excellent Service, engineer advise all what he had done got a good service and everything is in good working order no issues so that is very reassuring also had to rearrange initial appt and James Frew accommodate me .
April 29, 2026
Unprompted review
Reply from Jamesfrew
Thank you Rosalind, for your 5-star review.
First class engineer was excelant…
First class engineer was excelant explained everything
And was very pleasant
Always feel safe having gas sure
April 28, 2026
Unprompted review
Reply from Jamesfrew
Thank you Robert, for your 5-star review.
Excellent communication
Excellent communication. As requested called in advance to give arrival time. Polite and pleasant engineers
April 27, 2026
Unprompted review
Reply from Jamesfrew
Thank you Ian, for your 5-star review.
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